Experience

Anderson MacGyver

• Netherlands
• Business Consulting and Services
• 1 - 100 Employee

• Researcher

  • Jan 2023 - Present

  Driven by my curiosity, I conduct research into digitization at numerous European companies. I designed the Digital Business Monitor to gain insight into strategic decisions that digital leaders make with regard to their digital agenda

• Management Consultant

  • Mar 2018 - Present

  I assist organizations to go digital. This entails helping firms define a digital strategy, design and implement multimodal business technology organizations, and select and contract solutions and partners for current and future technology.



TOPdesk

• Netherlands
• Information Technology & Services
• 700 & Above Employee

• Commercial Consultancy

  • Mar 2015 - Feb 2018

  I help organizations to clarify their needs, to make them enthousiastic with a compelling vision on service management and a roadmap. Furthermore, I write a plan or a proposal customized for the organization to achieve its' goals

• Training and coaching

  • Jan 2014 - Feb 2018

  As a trainer I have developed several communication and soft skills trainings (i.e., on collaboration, on giving and receiving feedback, on working with a customer focus). I have trained my own colleagues of Development, Sales, Consultancy and Support, but also customers.Besides training, I also provide coaching to help people to practice what they have learned. Personally, I find communication, collaboration and the necessary soft skills the most important parts to have a successful implementation Show less

• Transition Consultancy

  • Aug 2013 - Feb 2018

  Implementing a new system and new processes and procedures is often a big change for employees. This is often overlooked but can have a very negative effect on the end results. Therefore, my focus is on the employees, their behavior and how they perceive the change. With workshops, coaching, and paying attention to communication plans I ensure a base of commitment needed for implementation

• Projectmanagement

  • Dec 2010 - Feb 2018

  Writing and executing project plans for large and complex implementations. For this I manage the activities of multiple consultants, I draw up project plans and watch over planning and budget

• Process Consultancy

  • Sep 2008 - Aug 2013

  As a process consultant I have extensive experience in designing, implementing and improving service management processes

• Implementation Consultancy

  • Apr 2006 - Sep 2008

  As a implementation consultant I have helped organizations of diverse sectors and sizes to implement the service management tool TOPdesk