Senior Security Analyst / Lead Security Auditor

• Oct 2022 - Present

Cyber Security Analyst

• Aug 2020 - Oct 2022

Student Work Placement

• Aug 2019 - Nov 2019

Collaborated and led a student team on our course project, which we have created the Information Security Policy Framework dedicated to our client's organisation that is managing by their Senior Technical Project Manager. Conducted assets, threats, vulnerabilities and risks assessments to design and develop information security risks controls and management policy suitable for the financial and superannuation services industry that is compliant with Prudential Standard CPS 234 Information Security guidelines (APRA regulation) and mapped with NIST Cyber Security framework integration.

ITO Service Delivery Consultant II

• Apr 2017 - Mar 2018

• Collaborated with the project manager, solutions architect, application team and other stakeholders to assess and contribute expert recommendations for project planning and implementation. • Served as lead coordinator and act as a single point of contact for all manage virtual private cloud project subscription/requests and conduct weekly meetings to align the team for latest updates/forecasts. • Rendered remote server support which includes building, migrate, upgrade, test, remediate and release for all Wintel servers requested by clients within the technology tower. • Performed end to end installation of HP servers (physical and virtual guests), post configurations up to release to production in adherence with the client and global company standards. • Focused more on non-BAU operational tasks but in building data centre infrastructure for clients specialising windows servers. • Planned and implemented migrations of Wintel servers using virtualised or physical servers as appropriate. Configured HP blade server enclosures and Virtual Connect modules. Implement the Wintel servers hardening in DMZ. • Sustain data integrity and ensures server security is by the standard level and best practices. • Update and maintain process documentation for the Wintel server migration and new builds. • Comply with internal controls, processes, and standards based on the guidelines set forth by the organisation. Achievements • Commended by two Project Managers in FY17 projects for delivering VMware infrastructure (Vcenter and ESXi 5.0 to 6.0) upgrade seamlessly on time. Received commendation from Service Delivery Manager twice in FY16 projects for demonstrating HPE values ‘Bias for Action’ and ‘Innovation at Hearts’. Commended by Global Account IT Manager in the FY16 project for outstanding contribution to Cloud Technology Program Implementation for Alcatel Lucent client’s infrastructure.

ITO Service Delivery Consultant II

• Apr 2016 - Mar 2017

• Collaborated with the project manager, solutions architect, application team and other stakeholders to assess and contribute expert recommendations for project planning and implementation. • Served as lead coordinator and act as a single point of contact for all manage virtual private cloud project subscription/requests and conduct weekly meetings to align the team for latest updates/forecasts. • Rendered remote server support which includes building, migrate, upgrade, test, remediate and release for all Wintel servers requested by clients within the technology tower. • Performed end to end installation of HP servers (physical and virtual guests), post configurations up to release to production in adherence with the client and global company standards. • Focused more on non-BAU operational tasks but in building data centre infrastructure for clients specialising windows servers. • Planned and implemented migrations of Wintel servers using virtualised or physical servers as appropriate. Configured HP blade server enclosures and Virtual Connect modules. Implemented the Wintel servers hardening in DMZ. • Sustained data integrity and ensures server security is by the standard level and best practices. • Updated and maintained process documentation for the Wintel server migration and new builds. • Complied with internal controls, processes, and standards based on the guidelines set forth by the organisation. Achievements • Commended by two Project Managers in FY17 projects for delivering VMware infrastructure (Vcenter and ESXi 5.0 to 6.0) upgrade seamlessly on time. Received commendation from Service Delivery Manager twice in FY16 projects for demonstrating HPE values ‘Bias for Action’ and ‘Innovation at Hearts’. Commended by Global Account IT Manager in the FY16 project for outstanding contribution to Cloud Technology Program Implementation for Alcatel Lucent client’s infrastructure

Systems Engineer - Wintel Administrator

• Aug 2014 - Apr 2016

• Installed, configured, upgraded, migrated, troubleshot and remediated system and network vulnerabilities of ESX Servers, vSphere Client and Vcenter Server and Windows Servers (physical and virtual). • Planned, designed and created ESXi cluster and datastore for storing VMs and data • Built, rebuilt, upgraded, migrated, deployed, automated and maintain Windows Servers Virtual Machines and use Clones, Snapshots, templates • Performed Health Check for VMs and ESX hosts Disk, CPU, RAM and Network performance • Designed and maintained reliable, secure and high performing systems in a multi-domain, multi-site Windows Active Directory environment that consists of HP servers, 3PAR storage arrays, VMware vSphere 4.1/5.5, Windows 2008/2012 servers. • Evaluated, researched, recommend and implemented project solutions and improvements to the VMware data centre virtualisation and cloud infrastructure. • Managed available virtual and storage resources within the infrastructure environment. • Presented and Assigned LUN to ESX host including Windows, Linux, and Unix Virtual Machines. • Conducted problem detection, resolution and maintenance on the following software and applications of VMware vSphere and Vcenter 4.1, 5.0, 5.5 and 6.0 and Microsoft Server 2008 and 2012. • Installed, configured, troubleshot, maintained and administered the following hardware: HP Blade Enclosure, HP BL and DL series server G6/G7/G8/G9. • Developed various infrastructure solutions including Managed Virtual Private and Public Cloud as well as a data centre to deliver automated solutions. • Created and maintained system documentation for updates made to the infrastructure environment. • Collaborated and shared technical expertise with the team members to resolve problems. Achievements • Commended by Global Team Lead and Project Manager in FY16 program for delivering excellent quality of service which was extremely helpful to Cloud-First Project Pilot that provided great impression with the clients.

Systems Engineer

• Dec 2013 - Jul 2014

• Addressed all level of allocated service calls of all client’s computer systems issues and provided phone, email and remote technical support • Planned and delivered hardware and system implementations & repairs, including servers, windows/mac PCs and Network equipment installation, configuration, upgrade, relocation, change and refresh. • Performed basic to complex network domain security, spam email filtering & backup administration • Developed, supported, maintained and administered Windows Server 2003, 2008 and 2012 virtual and physical environment. • Managed and maintained Active Directory, DNS, Mail Exchange, SQL Database and other services. • End to end management of all infrastructure elements – compute, network & storage. • Monitored and managed all network infrastructure and WAN links. • Maintained network support processes and ensured all requests are dealt with according to policies and procedures • Identified, troubleshoot and resolve systems and network incidents within a timely manner • Proactively evaluated and tested new technologies as required to ensure the team and business requirements and strategies are maintained. • Analysed existing processes and advise on future solutions across systems, software and network security Achievements • Researched, planned, developed, recommended, and implemented technology solution and strategies, including inventory documentation. Created incident technical reports, diagnosis, and resolution of fault, including root-cause analysis and process documentation. Resolved the ticket incident and a problem with different urgency and severity levels that involve sophisticated technical hardware or software and network system issues.

Windows Technology Support Analyst

• Jul 2013 - Nov 2013

• Provided 2nd level remote technical support for both internal and external user’s computers software, hardware and network issues. • Diagnosed the issue severity and proper troubleshooting of incident. • Incident resolution using knowledge management tool and documented processes and procedures. • Performed windows server systems maintenance tasks, such as back-up, data recovery, software update, patching and remediation. • Managed servers and storage environments and performing daily checklists. • Researched, analyse, built, deployed and implemented solutions. • Engaged with different levels of stakeholders and participate in process improvement projects. • Troubleshoot issues and maintained the system infrastructure. Achievements • Created incident reports, diagnosis, and resolution of fault, including root-cause analysis and process documentation. Resolved incident and problem tickets with different urgency and severity levels that involve complex technical hardware or software and network system issues.

IT / Help Desk Support Engineer

• Sep 2011 - Jul 2013

• Acted as an IT helpdesk lead and serves as First Point of Contact for all internal users of the organisation with their computer-related errors including technical issues on the operating system, standard software/applications and network connectivity via remote, IP phone, email, live chat, and on-site support if necessary. • Diagnosed system and network failures and executed remote troubleshooting to make changes and resolve problems • Managed and created an active directory and email exchange accounts. Including reset and configuration of email accounts in Outlook 03/07 and Lotus Notes 8.5.2 • Involved in setting-up, install, relocate, fix and repair desktops, laptops, cell phones, printers, fax, PABX and LAN connections. • Created escalation and technical recommendation reports for multi-user incident or critical system issues based on the SLA process of the company and ensured closure of tickets within the SLA terms. • Provided explicit instruction to clients regarding their /System concerns. • Recorded the incidents, problems and resolutions in standard ticket logs. • Documented procedures, identify and provide suggestions for improvements to current practices. • Trained the new workforce, relievers and OJT’s. Achievements • Trained new workforce, relievers and OJT’s. Created escalation, incident, and technical recommendation reports for multi-user incident or critical system issues based on the SLA process of the company Managed, supported and maintained Active Directory, Wireless Router and Firewall switch. Set-up and configure an Email Accounts in Outlook 03/07 and Lotus Notes 8.5.2. • Resolved tickets within the appropriate period and ensured the closure of tickets within the SLA terms.