Sr. Payment Channels Support Engineer

• Jun 2022 - Present

- RAKPay POS payment integration with FAB and MAGNATI. - RAKPay POS payment integration with SAP S4hana. - Validating payment gateway implementation. - Managing different tools utilized in the payment systems. - Scanning and identifying payment issues. - Providing orientation sessions to local Government entities on how to use RAKPay report portal. - On Site employees training, on how to pay by SAP using FPCJ cash desk - Follow-up on pending tasks and support logged through Payment support emails locally. - On site Payment channels support for all local entities under Ras Al Khaimah government. - On Site employees training, Scanning Assets to inject on SAP database. Show less

IT Manager

• Oct 2021 - Jun 2022

- Running regular checks on network and data security - Identifying and acting on opportunities to improve and update software and systems - Developing and implementing IT policy and best practice guides for the organisation - Designing training programs and workshops for staff - Conducting regular system audits - Running and sharing regular operation system reports with senior staff - Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages - Managing and reporting on allocation of IT budget - Providing direction for IT team members - Identifying opportunities for team training and skills advancement Show less

Senior System Administrator & EFTPOS Team Leader

• Feb 2019 - Sep 2021

- Assigning/defining e-Services catalog as per request received from Ministries/entities. - Debugging newly developed applications and verifying the data elements passed in a financial transaction. Managing different tools utilized in the payment systems. - Configuring MID and TID into eDirham payment solution. - Generating TPK and uploading on the server. - Follow-up on pending tasks and support logged through e-Dirham Help desk system.Providing orientation sessions to a newly hired resource.Planning and preparing schedules for a site survey to collect the feedback from the end-user and using these data to improve the field support.Maintain complete control of inventory aspects and submitting SLA reports to MOF. - Assisting merchants to complete the onboarding process and generating sample ECR messages as per the system requirements. - Supporting remotely to UAE embassies located outside the UAE. - Planning and implementing significant rollout. - Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services. - Oversees account specific service problems and the prioritization of work requests. - Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications. - Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction. - Provides leadership and work guidance to less experienced personnel. -Coordinates delivery of company products and services according to agreed upon business solution goals and objectives. Show less

Information Technology Manager

• Feb 2013 - Feb 2019

- Running regular checks on network and data security - Identifying and acting on opportunities to improve and update software and systems - Developing and implementing IT policy and best practice guides for the organisation - Designing training programs and workshops for staff - Conducting regular system audits - Running and sharing regular operation system reports with senior staff - Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages - Managing and reporting on allocation of IT budget - Providing direction for IT team members - Identifying opportunities for team training and skills advancement Show less

Branch Manager

• Jan 2009 - Feb 2013

IT Head

• Feb 2006 - May 2008

* Lead large IT projects, including the design and deployment of new IT systems and services * Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure * Help define IT infrastructure strategy, architecture, and processes * Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs * Assess vendors and develop test strategies for new hardware and software * Troubleshoot hardware and software issues related to internal IT Show less