Experience

Radnor House School Twickenham

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Network Manager

  • May 2021 - Present

• Senior IT Technician

  • Sep 2019 - May 2021



Capital City College Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• System Administrator

  • Aug 2017 - Sep 2019

  Provide third line support for Systems and Infrastructure environment. Implement and be a primary contact for projects and technologies. Incorporating 6 month as Senior Systems Administrator. • Led the project to implement G4S Symmetry ID card system, using SQL queries to import HR and Student records. Worked in partnership with third parties and internal teams to automate data entry and reach a successful and reliable conclusion. This system has been key towards meeting Safeguarding policies and increasing on premise security. • Created detailed Knowledge Base articles to reduce the number of calls escalated to third line. • Designed and maintained Virtual/Physical desktops and server images. Using VMware View Horizon to enabling remote working for all staff and students. • Designed, implement and maintain Veeam Backup solution including tape backup. Collaborated with third party to replace inadequate MS Data Protection Manager.• Migrated users and computers when the business merged and moved onto a new Active Directory Domain and recently into Office 365.• Upgrade vital business systems such as Midland iTrent HR software and BACs Finance payment software to apply the latest patches and fixes. Coordinated with the departments to schedule system downtime around their commitments. • Trained new staff on upgrading of key systems and provided in-house training sessions on new software/resolutions. This transfer of knowledge increased the skills of the in-house team.• Responsible for assessing specifications for server purchases as well as handling tendering and purchase orders to meet strict deadlines.• Built and proactively maintained HP Blade and SAN environment to ensure 99.9% SLA uptime and firmware is up-to-date.



City & Islington College

• Higher Education
• 200 - 300 Employee

• System Administrator

  • 2010 - 2017

• Desktop/Technical/Information Support Officer

  • 2003 - 2010

  Provided second line IT support for campus buildings. Repairing PC's, AV equipment. Installation and configuration. Designing and deploying customised desktop images to meet business and teaching needs.Supporting Management Information Systems (MIS), Teaching, and Senior Management teams. Working with first and third line to resolve issues and implement changes.

• Learner Support Funds Administrator

  • 2001 - 2003

  Customer facing role providing Financial assistance to students and processing trips.Handling the processing, assessment and payment of student travel assistance and EMA’s. Automated printing onto cheques to eliminate the hand written manual process.

• Various Adminstrative Roles

  • 1996 - 2001

  General Office Administrator and various administration roles.Handled customer enquires as a first point of contact. Data entry of student information for MIS and Course Information departments.Provided training and supervision of new staff when inputting student data.