Vanessa Smets
Key Account Management Strategist at skyguide- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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German Limited working proficiency
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Spanish Limited working proficiency
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Dutch Native or bilingual proficiency
Topline Score
Bio
Wendy Van de Sompele
I very much liked working with Vanessa. She has a healthy dose of curiosity that makes her investigate any project to the bottom. This way she does not only gain a lot of knowledge and insight, but she also makes sure there are no bad surprises luring around the corner. I appreciated her customer relationship management, her strong organizational skills and her eye for detail. Any project in her hands was a project well-managed.
Dirk Meuleman
Vanessa was always in control. Whatever question the internal organisation had about customers, Vanessa was prepared and had the answer before most had even read the answer. It was a pleasuer working with Vanessa.
Wendy Van de Sompele
I very much liked working with Vanessa. She has a healthy dose of curiosity that makes her investigate any project to the bottom. This way she does not only gain a lot of knowledge and insight, but she also makes sure there are no bad surprises luring around the corner. I appreciated her customer relationship management, her strong organizational skills and her eye for detail. Any project in her hands was a project well-managed.
Dirk Meuleman
Vanessa was always in control. Whatever question the internal organisation had about customers, Vanessa was prepared and had the answer before most had even read the answer. It was a pleasuer working with Vanessa.
Wendy Van de Sompele
I very much liked working with Vanessa. She has a healthy dose of curiosity that makes her investigate any project to the bottom. This way she does not only gain a lot of knowledge and insight, but she also makes sure there are no bad surprises luring around the corner. I appreciated her customer relationship management, her strong organizational skills and her eye for detail. Any project in her hands was a project well-managed.
Dirk Meuleman
Vanessa was always in control. Whatever question the internal organisation had about customers, Vanessa was prepared and had the answer before most had even read the answer. It was a pleasuer working with Vanessa.
Wendy Van de Sompele
I very much liked working with Vanessa. She has a healthy dose of curiosity that makes her investigate any project to the bottom. This way she does not only gain a lot of knowledge and insight, but she also makes sure there are no bad surprises luring around the corner. I appreciated her customer relationship management, her strong organizational skills and her eye for detail. Any project in her hands was a project well-managed.
Dirk Meuleman
Vanessa was always in control. Whatever question the internal organisation had about customers, Vanessa was prepared and had the answer before most had even read the answer. It was a pleasuer working with Vanessa.
Credentials
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Executive Master of Business Administration
IMD Business SchoolSep, 2021- Nov, 2024 -
Innovation
IMDFeb, 2021- Nov, 2024 -
Impact Investing & ESG Integration
IMDNov, 2020- Nov, 2024 -
Artificial Intelligence & Data Analytics
IMDOct, 2020- Nov, 2024 -
Contract Law: From Trust to Promise to Contract
Harvard UniversityJan, 2018- Nov, 2024 -
SEO Foundations
LinkedInOct, 2017- Nov, 2024 -
UX Foundations: Content Strategy
LinkedInOct, 2017- Nov, 2024 -
Business Storytelling with C.C. Chapman
LinkedInSep, 2017- Nov, 2024 -
Online Marketing Foundations
LinkedInSep, 2017- Nov, 2024 -
Asking Great Sales Questions
LinkedInAug, 2017- Nov, 2024 -
Nonprofit Management Foundations
LinkedInJul, 2017- Nov, 2024 -
Sustainability Strategies
LinkedInJul, 2017- Nov, 2024 -
Creating a Membership Based Business
LinkedInJun, 2017- Nov, 2024 -
CrossFit Level 1 Trainer Certificate
CrossFit EducationJan, 2023- Nov, 2024 -
Sports & Exercise Nutrition (distinction)
Shaw Academy World's Largest Live Online #Educator. -
edX Verified Certificate for Food for Thought
edX -
edX Verified Certificate for Introduction to Project Management
edX
Experience
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skyguide
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Switzerland
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Airlines and Aviation
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700 & Above Employee
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Key Account Management Strategist
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Oct 2022 - Present
I upskill the company's key account practices by implementing a revamped strategy.
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Business Storyteller
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May 2022 - Present
At the heart of digital transformation in operations, I enable strategic decision making and increase change readiness by translating complex information into engaging messages for all internal and external stakeholders.
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Cremarelli
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Italy
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Food and Beverage Services
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Co-owner & responsible for marketing and expansion
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May 2021 - Present
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🏠 Chief Operating Officer
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Feb 2020 - Present
🤹♀️ Juggling the demands of a bustling family of 7 like a pro! 💼 CEO (Chief Everything Officer) of a thriving SME (Small Maternal Enterprise) 🏡 Household Management Maestro: Providing leadership to a team that keeps the ship sailing smoothly 💡 Innovation Expert: Finding creative solutions to everyday chaos 🚲 Transportation Strategist: Orchestrating the daily commutes of my tribe 📚 Child Development Guru: Cultivating future CEOs, artists, and astronauts 📢 Chaos Coordinator: Keeping the peace (most of the time) 📌 Seeking connections with fellow parents and professionals who appreciate the fine art of managing a dynamic household. Let's connect and swap stories on how we balance parenthood and career like a boss! 🤣 #COO #Familyof7 #HouseholdCEO #ParentingPro #HouseholdManagement #MultitaskingMaven #LinkedInLife Show less
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World Economic Forum
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Switzerland
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Non-profit Organizations
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700 & Above Employee
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Lead, Direct Funding & Governance
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Mar 2017 - Sep 2021
In this role, I designed and built the framework to enable grant management at the Forum. My responsibilities encompassed:⇨ Leading on financial integrity, driving annual budgeting and planning processes of a 50M annual budget. ⇨ Implementing and enhancing a fit-for-purpose and effective governance structures and performance management and control frameworks.⇨ Leading a small team of direct reports and providing leadership to a cross-house center of excellence of over thirty colleagues.⇨ Administering and reviewing all grant budgets, monitoring progress and changes and ensuring compliance with company and funder policies and industry standards.⇨ Innovating and managing administration and coordination of all operational activities including recruitment, training, auditing, process management, and continued improvement initiatives. Show less
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Project Strategy Lead
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Jul 2015 - Mar 2017
While in this role, I directed the implementation of the Project Management Office through a cross-house change management process, providing common planning and reporting processes and bringing structure to the evaluation, planning, tracking, and execution of projects. I aligned content for the project portfolio across system initiatives, and oversaw board reporting development and automation. I also managed relationships with select firms.I had a number of achievements here as well:⇨ Modernised commercial bidding process used to request pro-bono professional services, increasing commitments by 20%.⇨ Conceptualised and launched project management training and impact assessment framework.⇨ Organised 14 topic areas within internal databases used as single source to drive external platforms.⇨ Doubled number of high potentials being seconded from partner organisations by implementing commercial and legal framework. Show less
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Community Relationship Manager
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Aug 2012 - Jun 2015
This role involved overseeing the launch of the Community of Chairmen, creating a meaningful value proposition and compelling programme on corporate governance. I designed and executed the marketing approach and lead generation for a new forum community. I also led the professional services industry team, guiding business development and pipeline development. I managed multiple partnership accounts in professional services industry.A selection of my accomplishments:⇨ Engaged over 100 non-executive global chairs, creating and enhancing relationships with Forbes 500 companies in financial and professional services industries.⇨ Implemented innovative strategies that resulted in professional services team signing up new partners for the first time in two years and upgrading several existing ones. Show less
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Senior Strategic Partnership Associate
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Apr 2011 - Jul 2012
Here, I managed and strengthened relationships with a selection of Fortune 500 companies in the financial sector. I engaged partners to identify needs and made recommendations to improve engagement. I also advised on the selection of projects across portfolio management, pipeline development, and process improvement.
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Fondation de prévoyance du World Economic Forum
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Geneva Area, Switzerland
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Board Member
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Sep 2015 - Feb 2021
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Worldline
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France
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Financial Services
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700 & Above Employee
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Senior International Key Account Manager
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Jul 2008 - Dec 2010
In this position, I managed strategic account development and new market expansion in top retail, petroleum, and e-commerce companies for electronic payment services and products. I guided consultative, forward-thinking conversations with clients about business needs. And I coached two technical support staff and onboarded new team members. In this position, I managed strategic account development and new market expansion in top retail, petroleum, and e-commerce companies for electronic payment services and products. I guided consultative, forward-thinking conversations with clients about business needs. And I coached two technical support staff and onboarded new team members.
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Avis Budget Group International
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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International Account & Channel Manager
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Jun 2004 - Jun 2008
Here, I led the international sales department start-up, including sales campaign development, pipeline management, and employee incentives. I hired and mentored new employees, as well as oversaw account management, new business development, and contract management. I also implemented international service level agreements. Here, I led the international sales department start-up, including sales campaign development, pipeline management, and employee incentives. I hired and mentored new employees, as well as oversaw account management, new business development, and contract management. I also implemented international service level agreements.
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Education
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IMD Business School
Executive Master of Business Administration, Business Administration and Management, General -
KU Leuven
Master's Degree, Master in Business Planning -
Instima
Post Graduate, Sales & Marketing Management -
KU Leuven
Master's Degree, Translation (French, Spanish, English)