Experience

Westminster Adult Education Service

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Student

  • Jan 2021 - Present

  Am currently studying AAT Foundation Certificate in Accounting (Level 2).

• Student

  • Sep 2020 - Dec 2020

  Completed AAT Access Award in Bookkeeping (Level 1)..



ENGIE

• France
• Utilities
• 700 & Above Employee

• Helpdesk Administrator

  • Oct 2019 - Mar 2020

  ·Handle incoming e-mails from Helpdesk mailbox, responding to queries efficiently ·Inputting information on Concept Evolution database. ·Performing variety of clerical duties, including maintaining and filing records and reports, and handling paperwork. ·Responding to telephone calls. ·Printing labels for paperwork ·Creating, printing and photocopying PPM issues on weekly basis ·Handle incoming e-mails from Helpdesk mailbox, responding to queries efficiently ·Inputting information on Concept Evolution database. ·Performing variety of clerical duties, including maintaining and filing records and reports, and handling paperwork. ·Responding to telephone calls. ·Printing labels for paperwork ·Creating, printing and photocopying PPM issues on weekly basis



BSI

• Switzerland
• Software Development
• 200 - 300 Employee

• Operations Support Administrator

  • May 2013 - Jan 2019

  •Entered accurate data for database records on SAP database•Uploaded documents onto eCommittees website •Organised paper files regarding delegates attending national and international meetings•Developed and maintained rapport with internal customers in a professional manner, responding to telephone calls and e-mails•Scanned and e-mailed documents to internal clients•Managed shared inbox, ensuring that e-mails are responded to and sent to relevant departments•Provided line manager and team with admin support as required, always meeting strict deadlines•Loaded documents to committee websites in accordance with defined guidelines•Performed filing and general administrative tasks

• eCommittees Administrator

  • Oct 2012 - May 2013

  •Reported inconsistencies and direct errors to management when necessary •Responded swiftly to e-mails and delivered high quality service for external and internal customers•Generated and updated monthly reports regarding eCommittees website•Monitored Helpdesk and Support mailboxes on Microsoft Outlook in an efficient manner•Implemented processes to keep eCommittees website organised and up-to date•Administered filing systems for committee papers•Assisted management and team with keeping business documents up to date•Supported the Operations Support Centre in uploading documents to relevant committees in prompt and accurate method



Peabody Gateway Centre

• Facilities Reception Administrator

  • Mar 2011 - Sep 2011

  •Organised front of house reception so that clients and service users were greeted and assisted in a polite and professional manner •Carried out general office duties, from organising repairs for office hardware to making sure office filing systems were correct and up to date •Ensured that meeting rooms were organized and administered to high standard so that clients were comfortable and able to do their work with minimum interruption •Scheduled and booked meeting rooms using Microsoft Excel •Prepared invoices for external and internal clients to facilitate payments for company



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Shop Assistant

  • Jul 2010 - Feb 2011

  •Welcomed customers face-to-face and assisted them with queries in helpful and personable manner •Handled cash and card payments •Ensured that stock was displayed well •Provided advice and information to customers on products as required to facilitate sales •Welcomed customers face-to-face and assisted them with queries in helpful and personable manner •Handled cash and card payments •Ensured that stock was displayed well •Provided advice and information to customers on products as required to facilitate sales



HMV

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • 2011 - 2011

  •Assisted customers with queries in courteous manner, using my product knowledge to assist with which products they enquired about •Handled cash and card payments •Informed customers about additional products and services that HMV provided in order to facilitate sales •Greeted customers in friendly and approachable manner •Took customer orders for products in professional manner •Assisted customers with queries in courteous manner, using my product knowledge to assist with which products they enquired about •Handled cash and card payments •Informed customers about additional products and services that HMV provided in order to facilitate sales •Greeted customers in friendly and approachable manner •Took customer orders for products in professional manner