Project Management Team Lead

• Aug 2023 - Present

Leading contracting, outreach, stakeholder coordination, design, and planning of doula benefits for Medicaid and Commerical health plans nationwide.

Client Support Team Lead

• Jan 2023 - Aug 2023

Leading the clients support team by translating company goals into team goals, creating an informational hub, and a method of tracking active clients.Heading up a Grievance action plan to track all levels of feedback and grievances with team members and contractors using Google Forms and by creating a template for detailed Client Journeys. Auditing intake and Doula connections for productivity and compliance.

Support Specialist and Executive Assistant

• May 2022 - Jan 2023

• Utilize Zendesk and Slack to coordinate customer communication, escalate product errors, and facilitate weekly team communication • Create macros according to trending customer communication, tracking and communicating relevant data • Process billing disputes and refunds in accordance with the Stripe and PayPal processing systems • Assist the CEO with creating contracts, scheduling, invoices, and data analytics through Amplitude • Utilize Zendesk and Slack to coordinate customer communication, escalate product errors, and facilitate weekly team communication • Create macros according to trending customer communication, tracking and communicating relevant data • Process billing disputes and refunds in accordance with the Stripe and PayPal processing systems • Assist the CEO with creating contracts, scheduling, invoices, and data analytics through Amplitude

Intern

• Feb 2022 - Apr 2022

• Learned aquaponic maintenance and construction, including fish breeding, harvesting, and plant propagation, production • Balanced nutrients in DWC and media-based aquaponic beds as well as 24 fish tanks • Cycled garden beds, creating new beds, and revitalizing poor soil • Created and maintained bokashi, traditional, and vermiculture-style composts • Learned about traditional Dominican agriculture and environmental practices in a 100% Spanish-speaking environment • Researched and executed a variety of planting styles including agroculture, aquaponics, hydroponics, permaculture, forest gardening, and cottage gardening. Show less

Guest Service Representative and Concierge

• Sep 2021 - Jan 2022

• Managed guest relations for the 147-room hotel, following company best practices for checkins, billing, reservations, and checkouts using Maestro. • Performed night audits independently, being the sole point of contact for guests overnight • Completed ad hoc projects for the hotel and its management • Managed guest relations for the 147-room hotel, following company best practices for checkins, billing, reservations, and checkouts using Maestro. • Performed night audits independently, being the sole point of contact for guests overnight • Completed ad hoc projects for the hotel and its management

DUCK lab Research Assistant

• May 2021 - Aug 2021

• Collaborated with and assisted graduate students on their progressing dissertations: • Entered data from recorded testing sessions; • Assisted lab manager with upkeep of lab materials and spaces; • Recruited families with children from 2-12 years old at community events; • Conducted literature reviews on current child development studies; • Collaborated with and assisted graduate students on their progressing dissertations: • Entered data from recorded testing sessions; • Assisted lab manager with upkeep of lab materials and spaces; • Recruited families with children from 2-12 years old at community events; • Conducted literature reviews on current child development studies;

Student Intern

• Jun 2020 - Apr 2021

• Assisted in a caseload of 80 children in Guilford County custody, completing over 440 hours of internship experience • Developed and maintained agency spread sheets and handled several administrative tasks simultaneously • Researched for case reports, investigated findings, and testified in court on findings • Crafted court reports based on independent home visits to clients and team progress meetings • Assisted in a caseload of 80 children in Guilford County custody, completing over 440 hours of internship experience • Developed and maintained agency spread sheets and handled several administrative tasks simultaneously • Researched for case reports, investigated findings, and testified in court on findings • Crafted court reports based on independent home visits to clients and team progress meetings

Clerk

• Jul 2019 - Aug 2020

CAP 2 Associate

• May 2018 - May 2019

Team member

• Aug 2015 - Jan 2019