Kami Hess
Executive Director of Operations at iPullRank- Claim this Profile
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Bio
Christine Beckwith
I had the pleasure of directly reporting to Kami. She is an incredible manager and truly helps create a culture that fosters innovation, accountability, and excellence. Kami is a strategic thinker and is able not only to take a macro-level view to identify organizational inefficiencies, but also to take a micro-level approach into the details and find ways to increase engagement with her clients on a daily basis. She can deftly maneuver very challenging situations with her clients and her amazing service skills makes them feel comfortable and confident in her tireless ability to resolve any issues that might arise. Lastly, Kami helps make any work environment more enjoyable and is an invaluable asset to any team.
Brenda Conaway
I’ve had the great pleasure to work with Kami at StayWell Custom Communications. Kami is a consummate professional—she handles herself with grace and assurance in even the most difficult situations. This is but one of her strengths as a leader. Throughout the 14 years we worked together, as the company went through typical ups and downs, Kami led the way, instilling confidence in us and holding true to the values we shared as a company. She never wavered in her belief in our potential and her vision for what we could achieve. From her leadership, we learned as a group to be flexible and dynamic—qualities that led us through some lean times and helped us achieve great successes. Beyond her natural skills as a leader, Kami has a keen business sense—she runs a tight ship, always looking for ways to improve efficiencies, innovate, and improve. She is a master at building consensus--helping those with opposing viewpoints find common ground. As a manager, Kami is remarkably supportive and insightful. Her integrity in all situations is unmatched—there are no hidden agendas, so you know you can take Kami at her word. I would welcome the opportunity to work for Kami again and recommend her highly. Anyone looking for a dynamic leader who will take their company to new heights would do well to have Kami at the helm.
Christine Beckwith
I had the pleasure of directly reporting to Kami. She is an incredible manager and truly helps create a culture that fosters innovation, accountability, and excellence. Kami is a strategic thinker and is able not only to take a macro-level view to identify organizational inefficiencies, but also to take a micro-level approach into the details and find ways to increase engagement with her clients on a daily basis. She can deftly maneuver very challenging situations with her clients and her amazing service skills makes them feel comfortable and confident in her tireless ability to resolve any issues that might arise. Lastly, Kami helps make any work environment more enjoyable and is an invaluable asset to any team.
Brenda Conaway
I’ve had the great pleasure to work with Kami at StayWell Custom Communications. Kami is a consummate professional—she handles herself with grace and assurance in even the most difficult situations. This is but one of her strengths as a leader. Throughout the 14 years we worked together, as the company went through typical ups and downs, Kami led the way, instilling confidence in us and holding true to the values we shared as a company. She never wavered in her belief in our potential and her vision for what we could achieve. From her leadership, we learned as a group to be flexible and dynamic—qualities that led us through some lean times and helped us achieve great successes. Beyond her natural skills as a leader, Kami has a keen business sense—she runs a tight ship, always looking for ways to improve efficiencies, innovate, and improve. She is a master at building consensus--helping those with opposing viewpoints find common ground. As a manager, Kami is remarkably supportive and insightful. Her integrity in all situations is unmatched—there are no hidden agendas, so you know you can take Kami at her word. I would welcome the opportunity to work for Kami again and recommend her highly. Anyone looking for a dynamic leader who will take their company to new heights would do well to have Kami at the helm.
Christine Beckwith
I had the pleasure of directly reporting to Kami. She is an incredible manager and truly helps create a culture that fosters innovation, accountability, and excellence. Kami is a strategic thinker and is able not only to take a macro-level view to identify organizational inefficiencies, but also to take a micro-level approach into the details and find ways to increase engagement with her clients on a daily basis. She can deftly maneuver very challenging situations with her clients and her amazing service skills makes them feel comfortable and confident in her tireless ability to resolve any issues that might arise. Lastly, Kami helps make any work environment more enjoyable and is an invaluable asset to any team.
Brenda Conaway
I’ve had the great pleasure to work with Kami at StayWell Custom Communications. Kami is a consummate professional—she handles herself with grace and assurance in even the most difficult situations. This is but one of her strengths as a leader. Throughout the 14 years we worked together, as the company went through typical ups and downs, Kami led the way, instilling confidence in us and holding true to the values we shared as a company. She never wavered in her belief in our potential and her vision for what we could achieve. From her leadership, we learned as a group to be flexible and dynamic—qualities that led us through some lean times and helped us achieve great successes. Beyond her natural skills as a leader, Kami has a keen business sense—she runs a tight ship, always looking for ways to improve efficiencies, innovate, and improve. She is a master at building consensus--helping those with opposing viewpoints find common ground. As a manager, Kami is remarkably supportive and insightful. Her integrity in all situations is unmatched—there are no hidden agendas, so you know you can take Kami at her word. I would welcome the opportunity to work for Kami again and recommend her highly. Anyone looking for a dynamic leader who will take their company to new heights would do well to have Kami at the helm.
Christine Beckwith
I had the pleasure of directly reporting to Kami. She is an incredible manager and truly helps create a culture that fosters innovation, accountability, and excellence. Kami is a strategic thinker and is able not only to take a macro-level view to identify organizational inefficiencies, but also to take a micro-level approach into the details and find ways to increase engagement with her clients on a daily basis. She can deftly maneuver very challenging situations with her clients and her amazing service skills makes them feel comfortable and confident in her tireless ability to resolve any issues that might arise. Lastly, Kami helps make any work environment more enjoyable and is an invaluable asset to any team.
Brenda Conaway
I’ve had the great pleasure to work with Kami at StayWell Custom Communications. Kami is a consummate professional—she handles herself with grace and assurance in even the most difficult situations. This is but one of her strengths as a leader. Throughout the 14 years we worked together, as the company went through typical ups and downs, Kami led the way, instilling confidence in us and holding true to the values we shared as a company. She never wavered in her belief in our potential and her vision for what we could achieve. From her leadership, we learned as a group to be flexible and dynamic—qualities that led us through some lean times and helped us achieve great successes. Beyond her natural skills as a leader, Kami has a keen business sense—she runs a tight ship, always looking for ways to improve efficiencies, innovate, and improve. She is a master at building consensus--helping those with opposing viewpoints find common ground. As a manager, Kami is remarkably supportive and insightful. Her integrity in all situations is unmatched—there are no hidden agendas, so you know you can take Kami at her word. I would welcome the opportunity to work for Kami again and recommend her highly. Anyone looking for a dynamic leader who will take their company to new heights would do well to have Kami at the helm.
Experience
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iPullRank
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United States
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Advertising Services
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1 - 100 Employee
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Executive Director of Operations
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Jun 2021 - Present
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Perficient
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Managing Director of Operations
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Jul 2018 - Jan 2021
Managed Stone Temple Consulting staff through acquisition, served as primary liaison between corporate organizational structure and the Digital Marketing business unit, allowing team to maintain client/delivery focus and billable targets; transitioned all new tools and processes. Managed team of 25 Project Managers and Digital Marketing Specialists.Data-driven financial and business performance management: Generated weekly forecasting of monthly revenue and quarterly guidance, project budgets, KPIs, margins, team utilization. Project management: Streamlined client management by integrating and managing a common PMO practice for the merged Digital Marketing business unit.Strategic resourcing: Designed scalable T-shaped resourcing model across multiple practices, to enable agility and efficiency in support of revenue growth and contractions.Business process management: Drove alignment across teams, creating processes to reduce redundancy, create clear accountability and ensure optimal productivity.
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Stone Temple Consulting
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United States
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Advertising Services
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1 - 100 Employee
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Vice President of Client Services
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2013 - 2018
Built organizational model for scalable, rapid growth: hiring and onboarding, training and career development, creation of client-focused business processes and best practices. Growth supported sale of company to Perficient. Consistently deepened the pipeline of talent through creative recruiting and strong hiring, growing the team from 20 to 68 employees. Designed job roles, reporting structure, team collaboration model.Built pricing, budgeting and forecasting processes and tools to track financial health and promote financial literacy for the full team.Created internal university to support training and the continuous learning culture focused on developing existing team members.
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Linkwell Health
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United States
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Technology, Information and Media
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1 - 100 Employee
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Vice President of Wellness Partnership Support
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2010 - 2013
Brought on early-stage at key juncture and successfully built health plan network, account management structure/team and production/operations process from the ground up, creating foundation for series B and C round funding. Established health plan partnership network, growing partners 10x over two years. Lead all aspects of plan partnership for engagement programs. Developed approach, implementation, all process documentation, benchmarks and partnership results reporting and tracking.Built and maintained partner satisfaction facilitating transition to fully funded revenue model. Designed structure for, hired, trained and managed Account Management team.
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Senior Vice President for Print Solutions
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1995 - 2009
Multiple acquisitions and mergers (Madison Publishing, Mosby Consumer Health, Health Ink) over tenure.Consistently promoted to positions of increasing authority due to superior results-driven performance. Provided leadership as the company underwent rapid change and mergers in quick succession to $30MM in revenue. Led quality, profitability, production and effectiveness of custom solutions, including health information focused on driving results. Responsible for team of 80 employees across three locations (MA, IL, PA). Managed $6MM operating budget and $9MM capital expenses, aggressively managing costs to achieve EBITDA targets.Previous roles: Senior Vice President for Print Operations (Health Ink)Director, Communications Products and Manager, Project Management (Mosby Consumer Health)Senior Project Manager (Mosby Consumer Health)Production Manager (Madison Publishing)
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WGBH Radio and Television
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United States
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Telecommunications
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1 - 100 Employee
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Production Coordinator
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1994 - 1995
Oversaw all production aspects of print projects: Initiated and prioritized projects on behalf of internal clients, formulated production schedules, researched options and costs with design department, monitored budgets, proofed and trafficked copy and artwork. Oversaw all production aspects of print projects: Initiated and prioritized projects on behalf of internal clients, formulated production schedules, researched options and costs with design department, monitored budgets, proofed and trafficked copy and artwork.
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National Association of Independent Schools
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United States
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Education Administration Programs
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100 - 200 Employee
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Production/Design Coordinator
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1986 - 1993
Production/Design Coordinator Assistant to the Director of Conferences Production/Design Coordinator Assistant to the Director of Conferences
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Education
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Michigan State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
Community
