Jose Pablo (JP) Montoya
DevOps Support Engineer at Trade Station- Claim this Profile
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Español Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Marcela Campos García
Jose Pablo is a self-learner and a compromised professional. Strong customer service skills, organized, and willing to help others.
Juan Vergel
I had the opportunity to work with Jose in the Cisco team. He is a great adition to any team, always mantaining a positive attitude, and willingness to help and achieve common goals. Thank you Jose.
Marcela Campos García
Jose Pablo is a self-learner and a compromised professional. Strong customer service skills, organized, and willing to help others.
Juan Vergel
I had the opportunity to work with Jose in the Cisco team. He is a great adition to any team, always mantaining a positive attitude, and willingness to help and achieve common goals. Thank you Jose.
Marcela Campos García
Jose Pablo is a self-learner and a compromised professional. Strong customer service skills, organized, and willing to help others.
Juan Vergel
I had the opportunity to work with Jose in the Cisco team. He is a great adition to any team, always mantaining a positive attitude, and willingness to help and achieve common goals. Thank you Jose.
Marcela Campos García
Jose Pablo is a self-learner and a compromised professional. Strong customer service skills, organized, and willing to help others.
Juan Vergel
I had the opportunity to work with Jose in the Cisco team. He is a great adition to any team, always mantaining a positive attitude, and willingness to help and achieve common goals. Thank you Jose.
Credentials
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Lean Six Sigma Green Belt
3MNov, 2021- Nov, 2024 -
Decision-Making Strategies
LinkedInSep, 2021- Nov, 2024 -
Citrix eLearning - Professional Services Methodology
CitrixApr, 2018- Nov, 2024 -
Citrix eLearning - Professional Services Presentation
CitrixApr, 2018- Nov, 2024 -
Citrix eLearning - XenApp and XenDesktop Introduction
CitrixMar, 2018- Nov, 2024 -
Citrix eLearning – NetScaler Introduction
CitrixMar, 2018- Nov, 2024 -
SAP ERP
SAPJul, 2015- Nov, 2024 -
Leading & Motivating Harvard
Harvard Business SchoolMay, 2015- Nov, 2024 -
SAFe Agilist Certification
Scaled Agile, Inc.May, 2023- Nov, 2024 -
SAFe Agilist Certification
Scaled Agile, Inc.May, 2023- Nov, 2024 -
Citrix ShareFile Foundations
CitrixDec, 2017- Nov, 2024
Experience
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TradeStation
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United States
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Financial Services
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700 & Above Employee
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DevOps Support Engineer
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May 2022 - Present
ESSENTIAL JOB FUNCTIONS: Plan, design, deploy, maintain, and support processes and technologies Design and implement infrastructure as code strategies for on-premise and cloud environments Perform root cause analysis of infrastructure issues and develop strategies for preventative and permanent solutions. Work with the engineering and operations teams to create effective technologies and processes that eliminate manual toil and improve efficiency and reliability Assist in the implementation of infrastructure as code Create reusable cloud native reference architectures and templates Eliminate duplicate effort across teams by automating common tasks Gather technical requirements to ensure project success Create implementation and testing plans Train staff to implement and administer solutions KNOWLEDGE, SKILLS & ABILITIES EARNED Experience working in a hybrid environment with both on-premise and cloud resources Experience working with containers (Docker, Kubernetes, ECS, etc.) Experience with configuring & deploying Windows and Linux based systems An understanding of networking and core Internet protocols (e.g., TCP/IP, DNS, TLS, SMTP, HTTP) Experience with public AWS cloud Able to compose CI-CD pipelines (Jenkins and Gitlab CI, AWS Code Pipeline) Knowledge of DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure, and tools. Excellent communication skills Show less
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3M
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Product Experience Specialist
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Jul 2021 - May 2022
This is a Digital Marketing role focused on updating and maintaining the 3M.com product web pages with new content and features to improve the overall experience for 3M customers consulting information on the web.Job ResponsibilitiesVisualize the customer’s story effectivelyCommunicate across business/staff units with clarity, creating long-term positive relationships and outcomesWorking with Scrum, Project management process knowledgeDeveloping and updating process SOPs or JobAidsUpdating content in Oracle Commerce Workbench (3M Experience Manager app)Supporting Internal Customers requests through Jira Show less
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Digital Business Analyst - GPIM
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Dec 2018 - Jul 2021
Job DescriptionThe Product Content Specialist collects, load and maintain product marketing data using the 3M GPIM (Hybris & Celum) among other systems to meet business needs. Responsible for updating product marketing information at the SKU and other levels throughout the product lifecycle, with focus on completeness, accuracy and re-use. They may participate on corporate teams and projects to streamline and improve the product content management process.The Product Content Specialist must be proficient in Microsoft excel including proven experience working with large data sets of 8K+ lines and dozens of columns using v-lookup and pivot tables at least. Experience with DAM systems and media content management including images, document files and videos from loading to output on dynamic websites and other downstream systems is also a plus.Primary Responsibilities include :Load and Manage Product Data and metadata in the 3M Global Product Information Management Systems to support businesses digital presence on web & mobile sites, sales tools, syndication with account partners and related e-applicationsAct as the first a line of defense in protecting the integrity of the global product data modelFollow proper processes such as obtaining and loading model releases for photographs in CelumAudit product catalog completeness, accuracy, and standardization at the direction of digitization leads in the U.S.Manage requests in the request system to ensure proper status checks and metrics reportingCreate ad-hoc reports as requested by business and other teamsIdentify improvements to streamline processes and reduce maintenance effortsAttend relevant PCMT and corporate team meetings and stay abreast of relevant topics, processes, best practices, etc.Maintain proficiency levels in all relevant tools including passing periodic testsCreate and maintain relevant local GSC processes and training materials Show less
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Citrix
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager & Project Coordinator (Cloud)
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Oct 2017 - Dec 2018
Job Responsibilities Understand customer’s business strategies and apply the proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes. Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment. Responsible for contributing directly to Citrix product line and delivering on key organizational metrics. Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users. Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use. Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities. Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan. Create customer adoption benchmarks and forecasts based on defined business use cases. Show less
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Ingram Micro
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Sales Order Administrator
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Oct 2015 - Sep 2017
Cisco SOA Lvl 2 Rumba / Impulse app management System order entry and follow up Logistics and international marketing Cisco CSCC SmartNet & CCW Hardware / Software Quoting Cisco CBN Sr. process & Trainer A Sales Order Administration agent provides high quality order processing experience to all Ingram Micro customers on a daily basis, achieving the SLAs on productivity and quality. The process starts from the moment the customer’s purchase order is received, until the SOA agent validates with the warehouse that the order has been shipped. To do that, the SOA agent will use Impulse, IM360, Champsite, Sales Tools, Webcalc, Credit increase, Export compliance tool, SCC communication, COG Request Application, Email, Phone, internet, among other tools needed to process an order. Typical order processing scenarios are related to customer needs regarding licensing, volume, networking, advance solutions, and general inquires regarding technical products. SR. Sales Order Admin Duties Effective tending to customer requirements, achieving SLA’s on productivity and quality. Request support and/or interaction of other departments when needed. Escalate cases when interdepartmental SLA’s are not met. Think smart, trying to find new ways to offer a better service to our customers. Identify opportunities to improve our processes in order to increase our capabilities and be more efficient. Track and follow-up on all pending purchase orders. Order Validation, creation and management. Inventory management High profile customer’s management with cisco CBN orders. Show less
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Infosys
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India
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IT Services and IT Consulting
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700 & Above Employee
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Order Managment Analyst
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May 2015 - Oct 2015
Applications Supported: SAP ERP (certified) Microsoft Office Suite Ordering Analyst SAP ERP Order Managment and Customer Care Sales Order Follow Up Logistics Applications Supported: SAP ERP (certified) Microsoft Office Suite Ordering Analyst SAP ERP Order Managment and Customer Care Sales Order Follow Up Logistics
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Education
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2017 - 2021
Universidad Fidélitas
Bachillerato, Computer Science -
2011 - 2014
Tecnico Profesional de Carrizal
Technical, Executive for Service Center and Business Administration
Community
