IT Identity and Access Management Engineer

• May 2022 - Present

IT Administrator

• Jun 2019 - Jun 2022

• Implemented SSO via Okta, and created automations and group rules for application provisioning and deprovisioning• Designed and implemented a mostly-automated solution for capturing information about new hires and sharing with relevant members of the IT, Finance, Office teams, via Airtable, Zapier, and Zendesk• User and workspace administration for Google Workspace, Slack, Okta, and more

Systems Analyst

• Apr 2016 - Jun 2019

As Vidyard's Systems Analyst, I specialized in human support, with a focus on Mac and iOS products. I was the organization's primary G-Suite, Slack, Zoom, and Atlassian administrator, managing provisioning, billing, and technical maintenance. Some of my responsibilities included: • Managing accounts, relationships, and billing for our key company software • Facilitating onboarding setup and training for new employees • Procuring hardware and software company-wide • Configuring, supporting, and maintaining conference room AV systems • Setting up and running weekly whole-team meeting live streams and presentations • Provisioning and managing software including G Suite, Slack, Zendesk, Zoom, Active Directory, Office 365, Dropbox, Adobe, and more • Basic maintenance and changes to Cisco Meraki network equipment Show less

Genius

• Dec 2011 - Apr 2016

Throughout my career at Apple, I performed the following roles (most recently to least recently) In-Store Guest Trainer - Started on a month long experience where I was heavily involved with employee training. I relayed information provided by Apple retail training, to the employees in store and validated their learning. Introduced a technical knowledge workshop after sales employees felt uncomfortable presenting technical terms to customers. Received extremely positive feedback that this was something repeatedly asked for and not delivered on. Genius - Continued repairing relationships and involved more heavily in OS X and Mac repair. Known for my technical knowledge, and seen as "the guy that knows how to fix things." I have a knack for troubleshooting and an acute attention to detail. My repairs were very precise and I pride myself on performing at a high level. Service Specialist - Repairing relationships with customers by restoring their faith in the brand. I continued to achieve my goals, and take customer appointments on a time-sensitive basis. I utilized my technical knowledge to be a resource in the store. Specialist - Finding the right solution for customers' product and service needs. I hit targets and set higher goals to push myself in my career. Show less

Board Operator

• May 2011 - Nov 2012