Maya Khalife
Principal at INDEVCO Consultancy- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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Digital Transformation
University of Virginia Darden School of BusinessMar, 2020- Nov, 2024 -
Certified Customer Experience Professional (CCXP)
Customer Experience Professionals Association - Switzerland (CXPA)Oct, 2019- Nov, 2024 -
Negotiation And Influence
MIT Sloan School of ManagementJul, 2018- Nov, 2024 -
Customer Advisory Board Facilitator
Ignite AdvisorsJul, 2017- Nov, 2024 -
Customer Advisory Board Manager
Ignite AdvisorsJul, 2017- Nov, 2024 -
Global Customer Experience Management Certified Professional
Global CEMJan, 2016- Nov, 2024
Experience
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INDEVCO Consultancy
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Lebanon
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Business Consulting and Services
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1 - 100 Employee
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Principal
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Oct 2020 - Present
Maya leads INDEVCO Consultancy sales. She is responsible for driving the revenue generation, new customer acquisition strategy, current account expansion, & overall sales. She also manages key customer relationships and participates in closing strategic partnerships & opportunities. In addition to the above role, 2 service units are under Maya's leadership; Customer Experience & Retention Strategies Lead Generation & Customer Acquisition Programs
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INDEVCO Group
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Lebanon
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Packaging and Containers Manufacturing
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500 - 600 Employee
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Customer Experience Director
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Jan 2015 - Oct 2020
Maya managed the Customer Experience Unit; helped companies improve business results by becoming more customer-centric. She worked with top management team to set global customer experience strategy at corporate level, helped with the successful execution of it in addition to providing training sessions and workshops. She also designed; customer partnership programs for strategic customer, customer retention programs for active customers in addition to customer divestment strategies for non-profitable customers. On top of that, she has set up a scoring mechanism to segment customers in the pyramid between Platinum, Gold, Silver and Bronze; accordingly, developed the actions to move customers from one tier to another and how to leverage on digital transformation as part of retaining customers and getting more value both for customers and the company.
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Marketing Operations Manager - INDEVCO Marketing Services Department
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Nov 2012 - Dec 2014
Maya managed the Marketing Operations Unit, in charge of integrated marketing campaigns for all INDEVCO business units, B2B and B2C. This included email marketing, online advertising, SMS and mobile, social media and marketing automation. She was in charge of overseeing the development of online presence for INDEVCO Group business units on social media, directories, trade lead portals and search engines. Maya also managed online research development & market studies purchase. Maya was strategically involved in CRM systems across INDEVCO Group Divisions.
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Lead Generation Unit Manager
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Jun 2004 - Nov 2012
Maya managed the Lead Generation Unit's daily activities, short-term projects, long-term projects & strategic planning. This included creating sales opportunities for INDEVCO Group business units globally through generating online leads & requests for quotations (RFQs). In addition to that, she managed the successful execution of the annual lead nurturing program, direct email marketing campaigns, and touchpoint management throughout the prospect buying funnel. Her team also handled lead generation for exhibitions and generated research databases and market studies.
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Education
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2014 - 2015
ESCP Europe
Master of Business Administration (M.B.A.), Executive MBA -
2018 - 2018
MIT Sloan School of Management
Certification, Negotiation & Influence -
2014 - 2015
ESA BUSINESS SCHOOL
Master of Business Administration (M.B.A.), Executive MBA -
2000 - 2004
Notre Dame University - Louaize (NDU)
BA, International Business Management
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