Sr. Manager, Enterprise Applications

• Aug 2022 - Present

Sr. Manager, Enterprise Applications, End User Collaboration & Endpoint Engineering

• Sep 2013 - Jun 2022

Responsible for solution architecture, global governance, operational support, integration & solutioning of M365 collaboration tools, desktop & mobile endpoint engineering across 14,000 users, 12,000 Windows, 4,700 mobile, 7,700 VDI devices & 92 countries • Orchestrated world-wide roll-out of M365 including Microsoft Teams & SharePoint in line with cyber hardening requirements • In tight coordination with corporate comms, led the design & deployment of a world-wide corporate Intranet: • Stabilized compliancy & operational deficiencies within five months of inheriting Desktop Engineering department • Implemented Microsoft Intune displacing four endpoint engineering tools (Altiris, Workspace One, SecureDoc, JAMF) • Developed PowerShell API’s that automate engineering & support activities • Orchestrated data migrations from legacy platforms (file shares) to modern cloud-based infrastructures (SharePoint, Box) • Architected & deployed on-prem SharePoint environment, migrated SharePoint farm & content between server farm colocation premises • Solutions & integrations architect: o Among M365 & other enterprise applications such as ServiceNow, Active Directory, & other line of business applications o Innovative M365 line-of-business low-code solutions realizing cost savings by automating business processes • Reduced “Technology Debt” by leading data mining & analysis efforts to understand usage pattens (M365, Zoom, Box, Altiris, Workspace One) identifying opportunities for license optimization, improved ROI, simplified support models, improve user experience, & reduced total cost of ownership • Managed vendor relationships & contract renewals • Fiscal management of managed enterprise applications • Maintained Sarbanes-Oxley, SLAs & compliancy objectives for mobile & workstation • Maintained standard operating procedures & policies, risk registry, cyber-security standards • Established durable operating procedures within a highly structured ITIL environment

Manager, SharePoint & Web Applications

• May 2010 - Jul 2013

Responsible for production support, development, & support of SharePoint collaboration tools supporting 25,000 users across 15 regional hospitals Technical Responsibilities & Achievements: • Orchestrated data migrations & technical upgrade projects from legacy ASP based intranet & SharePoint environments (>1,500 SharePoint team sites & custom web apps across hundreds of business units) • Developed innovative end-user productivity & automation solutions leveraging M365 technologies • Instituted education webinars and office hours that facilitate user adoption & best practices • Developed PowerShell scripts that automate engineering & support activities • Subject matter expert – Collaboration tools & automation • Successfully managed Intranet rebranding & upgrade project as SME for collaborative tools, automation, & integration • Designed, developed, & deployed custom ASP.Net based urgent care patient registration web site in record time & under budget.

SENIOR APPLICATION ARCHITECT & DEVELOPER

• Jun 2008 - Jun 2010

Responsible for the solution architecture & development of innovative, web based and line-of-business applications that enhanced user productivity, process automation, across multiple clients and business units. Responsible for the solution architecture & development of innovative, web based and line-of-business applications that enhanced user productivity, process automation, across multiple clients and business units.

Executive Director, Technology

• Aug 2003 - Aug 2007

Responsible for leading technology initiatives across 50 clients, oversight of infrastructure, digital assets, database repositories, application development, support & vendor relationships • Successfully re-engineered company’s core revenue generating product from legacy ASP/SQL based platform to ASP.net/SQL resulting in high-volume, transactional, multi-threaded architecture capable of delivering more than 3.5 million voice & text messages, including interactive voice response (IVR) within 10-hour processing time adding to a 10% increase in revenue over two years • Revamped core revenue generating voice messaging platform, moving from a single product to a multi-faceted suite of B2B & B2C internet & API-based systems • Led technical projects expanding SmartReply’s product offing to SMS marketing winning awards from the Mobile Marketing Association for innovation • Created & managed development team consisting of 15 professionals including two managers, on/offshore developers, database administrators & test engineers • Established agile-scrum style continuous delivery processes working through backlogs • Successfully relocated server compute assets to remote collocation facility • Achieved Payment Card Industry (PCI) certification with minimal retrofitting by managing security & penetration testing • Conceptualized & created mobile-based reporting & data entry applications to deliver real-time opt-in statistics

Supervisor, Electronic Product Support

• Jun 1995 - Jun 1998

Supervised operations and support activities involving the provisioning of software, hardware and product training to member banks of the 12th District Federal Reserve System. Provided district-wide leadership by simplifying Y2K compliance tracking and analytical tools combining Microsoft Office Automation and SQL Server databases. Orchestrated annual exercise of budget analysis and executive presentations representing multiple business units. Supervised operations and support activities involving the provisioning of software, hardware and product training to member banks of the 12th District Federal Reserve System. Provided district-wide leadership by simplifying Y2K compliance tracking and analytical tools combining Microsoft Office Automation and SQL Server databases. Orchestrated annual exercise of budget analysis and executive presentations representing multiple business units.