Product Delivery Manager

• Aug 2023 - Present

DR

• Aug 2021 - Jun 2023

• Collaborated with other departments and stakeholders to ensure the efficient operation of the front desk service and effective management of any emergency response situations, while also providing leadership to the team in crisis management.• Managed and directed a team of Desk Receptionists, overseeing their work to ensure effective monitoring access throughout the academic year.• Developed and implemented policies and procedures for DRs to follow in checking identification, registering residents and visitors in the Front Desk Software system, and providing friendly campus resources to students, guests, and the University community.• Managed various Housing-related tasks to ensure smooth operation and compliance with DePaul Housing Visitor Policy, while also scheduling staffing for Front desks.• Designed and implemented training programs to enhance the quality of service provided by Desk Receptionists, continuously monitoring and evaluating their performance to maintain and improve standards of service. Show less

Engagement Ambassador

• Oct 2021 - Jun 2022

• Leveraged CRM functionality by utilizing the CRM system to its full potential, leveraging its features and capabilities to effectively track and manage project status, milestones, and risks. This involved using the CRM tools and dashboards to provide real-time updates to stakeholders and leadership, ensuring they were well-informed and able to make informed decisions.• Oversaw and maintained a 110k+ contact database Taking responsibility for the management and maintenance of a large contact database within the CRM system. Implemented strategies to ensure efficient data management, including data cleansing, deduplication, and regular updates. Ensured accessibility of the database to relevant team members, enabling seamless collaboration and information sharing.• Developed and implemented strategies to optimize data management within the CRM system. This involved establishing standardized data entry processes, defining data fields and categories, and ensuring data consistency and accuracy. Additionally, implemented measures to enhance the accessibility of the CRM system, making it easy for team members to retrieve and utilize the information they needed. Show less

Consultant

• Sep 2022 - Nov 2022

• Acted as the key liaison between the client and the team, ensuring smooth communication and collaboration, while managing project timelines and scope. Utilized PM & consulting tools and methodologies to revamp the hiring process, reducing the average onboarding time from three weeks to seven days and improving overall team productivity and efficiency. • Conducted market research, analyzed user feedback, and collaborated with cross-functional teams to define vision, strategy, and roadmap. Facilitated targeted outreach activities with 20+ organizations to assess and capture interest in the design of competency-based interviews, leading to a 30% increase in applicants. • Designed and executed a survey questionnaire to gather data on early hires and analyze their retention rates, resulting in a 20% increase in employee satisfaction scores. Utilized the results to enhance and optimize retention strategies, improving employee engagement and loyalty. Developed and implement effective onboarding and employee development programs. • Conducted stakeholder interviews to identify key pain points and requirements, and created detailed project plans, timelines, and budgets. Led cross-functional teams through initiation, planning, execution, and closure phases, ensuring on-time and on-budget delivery while maintaining high-quality standards. Analyzed project risks and issues and developed mitigation and contingency plans to minimize their impact on project success. • Provided strategic guidance and expert advice to clients on best practices as a consultant. Coached and mentored team members, providing guidance and support to ensure their professional growth and development. As a consultant with expertise in the domain, I leveraged my skills to deliver successful projects, optimize business processes, and improve employee satisfaction and retention. I was able to streamline processes, improve quality, and enhance customer satisfaction. Show less

Business Analyst Intern

• Jun 2022 - Nov 2022

• Utilized product management and project management skills to analyze trends and patterns derived from multiple data sources, providing valuable insights to inform strategic business decisions. • Constructed and maintained a data warehouse with over 10,000 data points, leveraging cross-functional collaboration to ensure accuracy and completeness of data. • Led the development of ETL models to enhance business processes and automate data extraction, utilizing Power BI, SQL, and other ETL tools to optimize data analysis and visualization. Show less

Customer Service Analyst

• Sep 2020 - Aug 2021

• Utilized process development, user research, and data analysis skills to leverage customer data and feedback for the development and execution of customer-centric initiatives, resulting in improved customer satisfaction, retention, and engagement. • Demonstrated leadership and communication skills by leading customer engagement sessions to identify key pain points and opportunities for improvement, resulting in a 93% increase in customer retention rates. Conducted market research and surveys to identify trends and opportunities for improvement. • Applied problem-solving skills to implement a feedback field within invoices and utilized decision tree models to efficiently resolve 90% of customer complaints, resulting in improved customer experience and reduced workload for customer support teams. Show less

Project Manager

• Sep 2018 - Feb 2020

• Led and managed a cross-functional team of 25, from entry-level to senior-level roles, collaborating with various vendors to establish product strategy and goals. Managed entire life cycle of project from inception through deployment. • Conducted user research and prioritized features to inform product strategy, resulting in a 36% reduction in project cost through the use of data and visualization tools to manage essential suppliers and contractors. • Implemented KPIs, metrics, and dashboards to enable detailed reporting and facilitate communication across the organization, serving as a liaison between product development and the Steering committee team. • Utilized proven Agile and waterfall project management techniques to ensure timely delivery of projects and accommodate the tools and expertise of individual groups. • Prioritized stakeholder management and facilitated collaboration activities across multiple business units to ensure successful project implementation and support, utilizing effective communication skills to keep all stakeholders informed of project status and progress. Successfully reduced project cost by 36% by using data and visualization tools to understand the data, found new and managed the essential suppliers and contractors. •Developed product roadmap and aligned it with company objectives and customer needs. Made difficult decisions on tradeoffs between scope, schedule, and resources to ensure timely results. Show less

Project Manager

• Sep 2019 - Jan 2020

• Directed & facilitated collaboration between a 16-member cross-functional team; accelerated project delivery by 15% • Created database of 250+ suppliers for current and future business needs; addressed, prioritize, resolve, and eliminate external and internal blockers through process or workflow improvements and utilizing Root Cause Analysis tools • Managed product life cycle development; Metrics & KPIs definition, monitoring performance, execution, and operations, agile project management; led to project completed before deadline; facilitated budget reduction by 47% • Coordinated and led teams in cross-functional collaboration; Communicated project status, progress on deliverables, and risks/issues to stakeholders and leadership in timely manner Show less

Business Operations Management Intern

• Jul 2019 - Aug 2019

● Analyzed the existing issues about inventory management, supply chain, and proposed improvements ● Identified organizational strengths and weaknesses relevant to project planning by creating a framework of Cost Estimation, Mass Distribution Chart, Honeycomb Chart, and Performance Balance Chart ● Analyzed the existing issues about inventory management, supply chain, and proposed improvements ● Identified organizational strengths and weaknesses relevant to project planning by creating a framework of Cost Estimation, Mass Distribution Chart, Honeycomb Chart, and Performance Balance Chart

Team Manager

• Sep 2017 - Feb 2018

The Rally Car Design Challenge-2018 was a project cum competition of designing, fabricating, and testing a two-seater All-Terrain Vehicle powered with an 800cc engine and to test it in the Thar Deserts to challenge its Endurance and Speed. • Supply Chain & HR Manager • Managed team, record keeping, human resource activities, procurement of components and -- participated in National Level Competition • Member of Chassis Team, selected optimum material for the roll cage, reduced 20% of the overall budget. Show less

Extern

• Jan 2018 - Jan 2018

• Familiarized with business organization • Understood decision-making process at various levels • Assessed record-keeping, acquisition of raw materials • Learned about quality concepts • Familiarized with business organization • Understood decision-making process at various levels • Assessed record-keeping, acquisition of raw materials • Learned about quality concepts