Senior Systems Engineer

• Feb 2013 - Present

Solutions Consultant

• Oct 2012 - Feb 2013

My role at Fastrack required that I maintain a high level of technical knowledge across all modern Microsoft Server & Windows operating systems, Microsoft Deployment Toolkit, Office Products and Microsoft Online products. Some of the tasks that I am responsible for are: • Manage client base • Maintaining internal and external facing documentation • Internal change management • Maintain Managed Deployment System • Perform administrative tasks within a wide range of client environments Show less

ICT Manager

• Jan 2011 - Oct 2012

In my role at Prospect Consulting I was responsible for All PCs including Desktops and Laptops. I was also responsible for 10 Microsoft 2008 R2 servers that consist of 5 Physical and 6 highly available virtual servers. All servers play individual/dual roles including features such as: Hyper-V, Terminal services, internal/external web services, VPN, Application Hosting, DHCP, DNS, Active Directory, File storage, File backup, Print services, Firewall, Exchange, Disaster recovery, Replication Management, Security and PABX management. I am also responsible for devices including Blackberry’s, iPhone’s, Wireless internet cards and other mobile devices. While working with Prospect Consulting I worked with consultants, support staff, and management up to Director level on a one to one basis. Some of the tasks I was responsible for are: • Managing the IT Budget and all expenditures • Managing and Responding to staffs issues in a timely manner • Managing Active Directory including users, computers, groups and group policies • Set up and installation of PC Hardware • Installation and setup of software • Set up workstations with standard operating environment • Documentation of setup and installation procedures • Software, hardware, infrastructure upgrades • Installing and testing network printers & copiers • UTP cabling, switches and patch panels • Updating of IT support knowledge base • Remote administration • Liaison with purchasers and suppliers • Upkeep of all telecommunications equipment and cost management • Development of policies and procedures • Project Management and Budgeting • Administration of HP SAN and switches • Administration of Disaster Recovery site remotely and SAN replication Show less

Technical Support Specialist

• May 2009 - Jan 2011

In my role at Emantra I was responsible for the maintenance of 180+ servers which consist of 90+ physical servers and 90+ virtual Hyper V servers. All servers play individual/dual roles including features such as: Terminal services, Web Application Hosting, DNS, Firewall, Exchange, Disaster recovery, Replication Management, Blackberry Enterprise Servers and PABX management. While working with Emantra I have dealt with a large base of clients, support staff, Vendors, and Client Staff through to Executive level on a one on one basis. Some of the tasks I have been responsible for are: • Responding to clients incidents and problems in a timely manner • Supervision of helpdesk deliverables • Updating and creation of support knowledge base articles • Managing clients and users through a custom management console and Microsoft management console snap-ins • Setup and installation of server hardware and software • Software, hardware, infrastructure upgrades • Remote administration (VPN, RPD, RSA) • UTP cabling, switches and patch panels • Development of procedures • Administration of M.O.S.S, W.S.S, CRM4, Exchange 2007, SCDPM, SCOM, SharePoint 2010 and OCS Server technologies • Administration of Blackberry Enterprise Server 4.1 • Liaison with purchasers and suppliers Show less

Senior IT Helpdesk Officer

• Sep 2006 - Mar 2010

In my role at Davidson Recruitment I was responsible for 120 PCs including Desktops and Laptops. I am also responsible for 14 Microsoft 2003 servers that consist of 5 Physical and 3 VMware servers running 9 Virtual servers. All servers play individual/dual roles including features such as: Terminal services, internal/external web services, VPN, Application Hosting, DHCP, DNS, Active Directory, File storage, File backup, Print services, Firewall, Exchange, Disaster recovery, Replication Management, Blackberry Enterprise Server, Security and PABX management. I was also responsible for 120 mobile devices including Blackberry’s, iPhone’s, Wireless internet cards and other mobile devices. While working with Davidson Recruitment I have dealt with consultants, support staff, and management up to Partner level on a one on one basis. Some of the tasks I was responsible for are: • Responding to staffs issues in a timely manner • Managing Active Directory including users, computers, groups and group policies • Set up and installation of PC Hardware • Installation and setup of software • Set up workstations with standard operating environment • Documentation of setup and installation procedures • Software, hardware, infrastructure upgrades • Installing and testing network printers & copiers • UTP cabling, switches and patch panels • Updating of IT support knowledge base • Remote administration • Liaison with purchasers and suppliers • Upkeep of all telecommunications equipment and cost management • Development of policies and procedures • Project Management and Budgeting • Administration of Hitachi SAN and fibre switches • Administration of Disaster Recovery site remotely and Commvault replication • Administration of Blackberry Enterprise Server and Blackberry handsets • Administration of Security (includes swipe card and security systems) Show less

Aircraftsman Avionics Technician

• Apr 2003 - Oct 2005

As an Avionics Technician for the Royal Australian Air Force I developed leadership, supervisory and technical skills which have become an integral part of my personal growth. I enjoy all aspects of teamwork and quickly develop a strong rapport with individual team members. It was my responsibility as course orderly to liaise with senior personnel to determine a course member’s daily and weekly instructions, I communicated with other course members in regards to duties, lesson times and further instructions that were passed from senior staff members. I was responsible for roll call and daily attendance duties as well as course mail, managing the course schedules, reporting on any changes which affected the course and regularly attending course feedback meetings. Show less

Trainee IT Officer

• Aug 2001 - Jan 2003

In my time with Queensland Transport I performed the role of a level two IT support officer for 18 months while completing day to day duties such as: • Performing a help desk support officer role • Responding to clients issues in a timely manner • Set up and installation of PC Hardware • Set up workstations with standard operating environment • Installation and setup of software • Software upgrades • Installation and testing printers • UTP cabling, switches and patch panels • Set up of NT and Windows 2000 server hardware and software • Updating of IT support database • Administration and support of Novel OS Client V 4.8 • Administration and support of Lotus Notes 4.5 and 4.6 • Management of network using console one • Remote administration using VNC • Liaison with purchasers and suppliers Show less