Experience

Mentor Worldwide, LLC, a Johnson & Johnson Company

• Medical Device
• 1 - 100 Employee

• Account Relationship Manager

  • 1998 - Present

  Managed assigned portfolio of customer accounts, servicing multiple regions, at times. Addressed and resolved incoming Customer inquiries via email and phone, escalating when applicable. Informed customers of repayment options, including schedules, promissory notes and third-party referrals. Reduced errors, increased productivity and saved time by collaborating across organization in review and updating of procedures. Reconciled customer accounts with accuracy by applying strong research and problem-solving skills. Assisted in establishment of on-boarding modules for new-hire training. Aided in leadership and team decision-making by offering consultative expertise in policy, procedure and related matters. Earned “Customer First” Award for constancy and effectiveness in ensuring satisfaction and issues resolution with clients. Show less



Bankers Mortgage Realty Advisors of Santa Barbara, Inc.

• United States
• Real Estate

• Vice President

  • Jun 1992 - Nov 1997

  Hired as Marketing Assistant and assumed increasing responsibilities resulting in promotions to Vice President. I managed Accounts Receivable for a small mortgage portfolio and assisted with refinances with a record of $16MM in one year. I also assisted with Open Houses and Real Estate transactions and managed Advertising. Hired as Marketing Assistant and assumed increasing responsibilities resulting in promotions to Vice President. I managed Accounts Receivable for a small mortgage portfolio and assisted with refinances with a record of $16MM in one year. I also assisted with Open Houses and Real Estate transactions and managed Advertising.