Gregory Varner
Finance Manager at BIG#1 Motorsports- Claim this Profile
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Bio
Cordell Williams
Greg was an outstanding leader during the more than three years he led the Birmingham and Louisville DSL Technical Customer Care Centers serving a declining product. Greg is a motivational leader who kept his team focused on providing superior customer service in a cost effective manner. In fact Greg leveraged his analytical skills in identifying where agents were not utilizing their time effectively. A consummate team player, Greg share his best practices for improving agent efficiency with his peers. Focused on employee development, Greg developed several agents by giving them assignments as Acting Managers. Three of those Acting Managers actually went onto other management jobs. Greg is a self starter who is focused on improving the customer experience while reducing costs. He makes an immediate impact on any organization that he is a part of. I look forward to his achievements in his future endeavors.
Danny Slovensky, MBA
Greg has excellent communications skills when dealing with customers. Greg has excellent analytical skills around data analysis and root cause identification. Greg was promoted to Center Director after I left the office because of his ability to lead and deliver on results. Greg would be an asset to any position due to his positive attitude and work ethic.
Cordell Williams
Greg was an outstanding leader during the more than three years he led the Birmingham and Louisville DSL Technical Customer Care Centers serving a declining product. Greg is a motivational leader who kept his team focused on providing superior customer service in a cost effective manner. In fact Greg leveraged his analytical skills in identifying where agents were not utilizing their time effectively. A consummate team player, Greg share his best practices for improving agent efficiency with his peers. Focused on employee development, Greg developed several agents by giving them assignments as Acting Managers. Three of those Acting Managers actually went onto other management jobs. Greg is a self starter who is focused on improving the customer experience while reducing costs. He makes an immediate impact on any organization that he is a part of. I look forward to his achievements in his future endeavors.
Danny Slovensky, MBA
Greg has excellent communications skills when dealing with customers. Greg has excellent analytical skills around data analysis and root cause identification. Greg was promoted to Center Director after I left the office because of his ability to lead and deliver on results. Greg would be an asset to any position due to his positive attitude and work ethic.
Cordell Williams
Greg was an outstanding leader during the more than three years he led the Birmingham and Louisville DSL Technical Customer Care Centers serving a declining product. Greg is a motivational leader who kept his team focused on providing superior customer service in a cost effective manner. In fact Greg leveraged his analytical skills in identifying where agents were not utilizing their time effectively. A consummate team player, Greg share his best practices for improving agent efficiency with his peers. Focused on employee development, Greg developed several agents by giving them assignments as Acting Managers. Three of those Acting Managers actually went onto other management jobs. Greg is a self starter who is focused on improving the customer experience while reducing costs. He makes an immediate impact on any organization that he is a part of. I look forward to his achievements in his future endeavors.
Danny Slovensky, MBA
Greg has excellent communications skills when dealing with customers. Greg has excellent analytical skills around data analysis and root cause identification. Greg was promoted to Center Director after I left the office because of his ability to lead and deliver on results. Greg would be an asset to any position due to his positive attitude and work ethic.
Cordell Williams
Greg was an outstanding leader during the more than three years he led the Birmingham and Louisville DSL Technical Customer Care Centers serving a declining product. Greg is a motivational leader who kept his team focused on providing superior customer service in a cost effective manner. In fact Greg leveraged his analytical skills in identifying where agents were not utilizing their time effectively. A consummate team player, Greg share his best practices for improving agent efficiency with his peers. Focused on employee development, Greg developed several agents by giving them assignments as Acting Managers. Three of those Acting Managers actually went onto other management jobs. Greg is a self starter who is focused on improving the customer experience while reducing costs. He makes an immediate impact on any organization that he is a part of. I look forward to his achievements in his future endeavors.
Danny Slovensky, MBA
Greg has excellent communications skills when dealing with customers. Greg has excellent analytical skills around data analysis and root cause identification. Greg was promoted to Center Director after I left the office because of his ability to lead and deliver on results. Greg would be an asset to any position due to his positive attitude and work ethic.
Experience
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BIG#1 Motorsports
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United States
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Retail
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1 - 100 Employee
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Finance Manager
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Nov 2019 - Present
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Finance Manager
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Nov 2019 - Nov 2019
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Hertz
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United States
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Travel Arrangements
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700 & Above Employee
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Location Manager
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Feb 2019 - Nov 2019
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Area Mgr-Technical Customer SVC
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Jul 2013 - Jan 2018
Develops data driven business plans for team or group operations including budget development. Monitors and ensures accountability for the application of operating systems including policies and procedures, operating structure, and information flow. Ensures performance and quality standards through coaching and development responsibilities that include 1x1 conversations, team meetings, call observations, required safety coverage, recognition, administration of action plans and discipline as well as maintaining quality documentation for each direct report. Provides direction and guidance to Technical Customer Service Managers. Leads multi function groups within unit. Requires proficiency working with Outlook, Excel (charts, pivot tables), PowerPoint (creating and presenting) and Word. Individual needs the aptitude to become proficient, with training, on several internal applications. Additional responsibilities include: self-development, adherence tracking, business continuity and project management, ability to multi-task and prioritize tasks in fast environment, champion change and strong communication skills are required. Direct the flow of the operation and determine how to fix problems as they arise. Responsible for training, evaluating and managing performance evaluations of direct reports. Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Show less
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Quality/M&P/Process Manager
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Jan 2011 - Jan 2013
• Adept in the application of innovative solutions and material resources that result in development and implementation of operational procedures to support the needs of the business.o Decreased unnecessary dispatches by 21% in the Birmingham Call Center saving the company approximately $100,000 a month
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Attendance Manager
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Sep 2008 - Dec 2010
• Functioned as Attendance Coordinator responsible for internal regulations, ethical behavior and discipline as it related to attendance for 336 technical agents.
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Workforce Manager
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Aug 2008 - Aug 2009
• Managed Workforce Processes, Daily/weekly/monthly/quarterly reporting on stats, Payroll, Benefits, New Hire Orientation
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Manager of Customer Service
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Nov 2007 - Aug 2008
• Manage high performing teams to attain desired results that exceed company driven objectives. Proven skills include relationship building, coaching and development and labor union partnershipso Currently managing a small team of customer assistants whose primary responsibility involves diagnosing and resolving chronic customer issues ensuring that a permanent resolution is sought.o Team exceeds key metrics impacting the customer experience such as Repeat Rates, Necessary Dispatch Rate and TACR!FT. Show less
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Education
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Faulkner University
Bachelor of Business Administration (BBA), • Bachelors of Business Administration
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