James Dykes II
IT Site Manager at ENERGIZED FOR STEM ACADEMY INC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Freddie Wynne III, Ph.D.
James is a very disciplined, knowledgable, and effective manager. I found him to be consistently pleasant, tackling all assignments with dedication, a smile, and determination to accomplish mission. Besides being a joy to work with, James is a take-charge person who is able to present creative ideas and communicate the benefits.He has successfully developed several keens plans for our company that have resulted in saving the NAVY vital tax dollars. During his tenure, we saw an increase in spending budget that exceeded one million dollars. The new savings was a direct result of the plans implemented by James. Though he was an asset to our information technology efforts, James was also extraordinarily helpful in other areas of the company.
Freddie Wynne III, Ph.D.
James is a very disciplined, knowledgable, and effective manager. I found him to be consistently pleasant, tackling all assignments with dedication, a smile, and determination to accomplish mission. Besides being a joy to work with, James is a take-charge person who is able to present creative ideas and communicate the benefits.He has successfully developed several keens plans for our company that have resulted in saving the NAVY vital tax dollars. During his tenure, we saw an increase in spending budget that exceeded one million dollars. The new savings was a direct result of the plans implemented by James. Though he was an asset to our information technology efforts, James was also extraordinarily helpful in other areas of the company.
Freddie Wynne III, Ph.D.
James is a very disciplined, knowledgable, and effective manager. I found him to be consistently pleasant, tackling all assignments with dedication, a smile, and determination to accomplish mission. Besides being a joy to work with, James is a take-charge person who is able to present creative ideas and communicate the benefits.He has successfully developed several keens plans for our company that have resulted in saving the NAVY vital tax dollars. During his tenure, we saw an increase in spending budget that exceeded one million dollars. The new savings was a direct result of the plans implemented by James. Though he was an asset to our information technology efforts, James was also extraordinarily helpful in other areas of the company.
Freddie Wynne III, Ph.D.
James is a very disciplined, knowledgable, and effective manager. I found him to be consistently pleasant, tackling all assignments with dedication, a smile, and determination to accomplish mission. Besides being a joy to work with, James is a take-charge person who is able to present creative ideas and communicate the benefits.He has successfully developed several keens plans for our company that have resulted in saving the NAVY vital tax dollars. During his tenure, we saw an increase in spending budget that exceeded one million dollars. The new savings was a direct result of the plans implemented by James. Though he was an asset to our information technology efforts, James was also extraordinarily helpful in other areas of the company.
Credentials
-
A +
CompTIA
Experience
-
ENERGIZED FOR STEM ACADEMY INC
-
United States
-
Education Administration Programs
-
1 - 100 Employee
-
IT Site Manager
-
Aug 2017 - Present
• Provide superior onsite technical support to Camelot staff , students and visitors • Install, modify, and repair computer hardware and software • Install computer peripherals for users • Clean up computers. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install and support LANs, WANs, and Wireless network segments with access to Internet, and intranet systems. • Install and maintain all network hardware and software. • Facilitate and terminate highly engineered transmission mediums for the purpose of creating labs and individual offices, voice over IP systems and network printer elements. • Analyze and isolate issues on the network and address them. • Monitor networks to ensure security and availability to staff and students. • Evaluate and modify system's performance. • Identify user needs by using the Spiceworks trouble ticket system. • Determine network and system requirements on a proactive basis. • Maintain integrity of the network, and security by addition and removal of users. • Ensure network connectivity throughout a company's LAN infrastructure by communicating with our Vendors Lumenate and WestIP Communications to report outages • Design and deploy networks ,PCs , Printers , Labs , Offices , Voice systems , Fax lines and wireless connectivity • Perform network static address assignments • Assign routing protocols and routing table configuration. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, VPN gateways, and Barracuda Firewall intrusion detection systems. • Maintain and deploy network printing elements. • Administer servers, desktop computers, Laptops ,Tablets and Cellular devices Show less
-
-
-
-
Network Administrator for Beechnut Academy
-
Aug 2013 - Aug 2017
Provide superior on site technical support to Camelot staff , students and visitors · Install, modify, and repair computer hardware and software · Install computer peripherals for users · Clean up computers. · Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems · Install and support LANs, WANs, and Wireless network segments with access to Internet, and intranet systems. · Install and maintain all network hardware and software. · Facilitate and terminate highly engineered transmission mediums for the purpose of creating labs and individual offices, voice over IP systems and network printer elements. · Analyze and isolate issues on the network and address them. · Monitor networks to ensure security and availability to staff and students. · Evaluate and modify system's performance. · Identify user needs by using the Spiceworks trouble ticket system. · Determine network and system requirements on a proactive basis. · Maintain integrity of the network, and security by addition and removal of users. · Ensure network connectivity throughout a company's LAN infrastructure by communicating with our Vendors Lumenate and WestIP Communications to report outages · Design and deploy networks ,PCs , Printers , Labs , Offices , Voice systems , Fax lines and wireless connectivity · Perform network static address assignments · Assign routing protocols and routing table configuration. · Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. · Maintain network servers such as file servers, VPN gateways, and Barracuda Firewall intrusion detection systems. · Maintain and deploy network printing elements. · Administer servers, desktop computers , Laptops , Tablets , Cellular Devices Show less
-
-
-
City of Sugar Land, TX
-
United States
-
Government Administration
-
300 - 400 Employee
-
End User Support Specialist
-
Feb 2013 - Apr 2013
• Provide telephone , remote desktop and desk side support to over 600 city employees • Prompt diagnosis, troubleshooting and resolution of remedy based tickets concerning hardware, software, peripherals & server based equipment. • Seeks 100% end to end first call resolution as well as follow ups • Responsible for Audio/Video/Webinar and training lab set ups, maintenance and repair as well as inventory of all Audio/Video equipment. • Inventory , installation ,distribution and troubleshooting of licensed software and computer resources • Troubleshoot hardware and software failures • Review and research new technology • Maintain inventory of hardware and software • Creating, enabling, disabling, or removing system user accounts • Assist operations with network connectivity • Setup and troubleshoot telecommunications devices • Participate in on-call rotation • Other duties/projects as assigned Show less
-
-
-
Verizon
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Technical Support Coordinator I
-
Oct 2010 - Aug 2012
• Provide exceptional customer service and technical support for internal and external voice and data product customers. • Troubleshoot hardware and software issues and identify network/applications issues. • Provide detailed information on how to set up/configure data and voice products. • Verify provisioning and diagnose device or Network issues. • Troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration. • Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket systems including remedy for tracking customer interactions and problem resolution. • Evaluate customers concerns and resolve problems to 100% customer satisfaction. • Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Show less
-
-
-
-
Regional Field Cabling Technician
-
Jun 2006 - Feb 2010
• Conducted networking and hardware support for Walmart stores, Sam's Clubs, Neighborhood Markets and Murphy Gas Stations. • Facilitated highly engineered transmission media for initial installations, repairs and additions within scope or work. • Provided technical support for registers, fiber-optic networks, satellite communication, server-based TVs, scanners and pharmacy equipment. • Handled vision center technologies and VOIP, Analog phone systems • Conducted networking and hardware support for Walmart stores, Sam's Clubs, Neighborhood Markets and Murphy Gas Stations. • Facilitated highly engineered transmission media for initial installations, repairs and additions within scope or work. • Provided technical support for registers, fiber-optic networks, satellite communication, server-based TVs, scanners and pharmacy equipment. • Handled vision center technologies and VOIP, Analog phone systems
-
-
-
-
Information Systems Technician /Defense Message System Administrator
-
Jun 2002 - Mar 2006
• Designed, installed, operated and maintained state-of-the-art information systems, including local- and wide-area networks, mainframe, and mini- and micro-computer systems. • Deployed Windows 7 , Windows Vista ,and Windows XP to units • Supported about 650 pcs, laptops, and printers • As a LAN Administrator used Symantec Ghost for imaging on all PCs and laps • Responsible for loading, maintenance, and security • PC,LAN and network equipment deployments and maintenance • Monitored programs to handle collection, manipulation and distribution of data for wide variety of applications and requirements. • Performed regular maintenance, in addition to providing superior technical support on Defense Message System and UNIX-based telecommunication applications and programs. • Operated and coordinated telecommunications systems, including automated networks and full spectrum of data links and circuits. Including ELF, VLF, LF, HF, UHF, and SHF systems • Transmitted, received, operated, monitored, controlled and processed all forms of telecommunications through various transmission media, including global networks. • Responsible for the prompt delivery of special handling code FLASH, CRITIC, LIMDIS, PERSONAL FOR, and various other classified message traffic • Provided supervisory input, training and instruction in use of word processing, filing and managing of ADP resources Show less
-
-
-
USS ESTOCIN FFG
-
Mayport, FL Naval Base
-
Information System Technician/Radio Frequency Operator/Tech Control
-
Jan 2001 - Jan 2002
• Provided superior support on Gate Guard 8.0 and various Windows-based telecommunication applications and programs. • Conducted word processing, filing and managing of resources. • Operated and coordinated telecommunications systems, including automated networks and full spectrum of data links and circuits. Including ELF, VLF, LF, HF, UHF, and SHF systems • Maintained ADP resources including PCs, Laptops , printers, scanners and teletypes • Responsible for the prompt delivery of special handling code FLASH, CRITIC, LIMDIS, PERSONAL FOR, and various other classified message traffic Show less
-
-
-
USS SAMUEL ELIOT MORISON
-
Mayport ,FL Naval Base
-
Information System Technician/Radio Frequency Operator/Tech Control
-
Jan 1997 - Jan 2001
• Provided superior support on Message Dissemination Utility, NAVMACS, Gate Guard 8.0 and various Windows-based telecommunication applications and programs. • Performed word processing, filing and managing of resources. • Operated and coordinated telecommunications systems, including automated networks and full spectrum of data links and circuits. Including ELF, VLF, LF, HF, UHF, and SHF systems • Maintained ADP resources including PCs, Laptops , printers, scanners and teletypes • Responsible for the prompt delivery of special handling code FLASH, CRITIC, LIMDIS, PERSONAL FOR, and various other classified message traffic Show less
-
-
Education
-
2015 - 2017
Kaplan University
Associate's degree, Information Technology /Networking Concentration -
2012 - 2012
Tech Skills of California
A+ Certification, Computer and Information Sciences and Support Services -
2009 - 2011
University of Phoenix
Bacherlors, Information Systems -
2002 - 2002
Fleet Training Center Norfolk, VA
Naval Education Code 2782, Defense Message System Administrator (A-260-001) -
1997 - 1998
Radioman A School Fleet Training Center, Great Lakes, IL
Information Systems Technician, Military Job Specialty -
1993 - 1997
Alief Hasting High School
Diploma, General Education
Community
