Chuong Ho
Head Project Manager at DINOSYS CORPORATION- Claim this Profile
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Vietnamese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Reviews & Metrics for Software Improvements
University of AlbertaNov, 2016- Oct, 2024 -
Agile Planning for Software Products
University of AlbertaOct, 2016- Oct, 2024 -
Client Needs and Software Requirements
University of AlbertaSep, 2016- Oct, 2024 -
Software Processes and Agile Practices
University of AlbertaJul, 2016- Oct, 2024 -
Introduction to Software Product Management
University of AlbertaJun, 2016- Oct, 2024 -
ITIL Foundation
AXELOS Global Best PracticeJun, 2015- Oct, 2024
Experience
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DINOSYS CORPORATION
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Head Project Manager
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Jun 2017 - Present
o Consulting with client’s Product Owners to analyze current business situations and functional requirementso Providing functional breakdown, estimated timeline and cost of software solutions to cliento Overseeing software development team to keep track of velocity, performance and product delivery to clientso Administering Jira project workspace, workflow to facilitate the tool for other project teamso Managing Business Analyst team to conduct business requirement study and train team in project management
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Amaris Consulting
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Switzerland
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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Sep 2016 - Jun 2017
* Planning, leading, organizing and motivating project teams to achieve a high level of performance and quality in delivering projects that provide exceptional business values to users.* Supporting Product Owners to analyze business needs and provide technical solutions, process to improve business performance within Amaris Group, especially in Procurement and Inventory* Assisting in team development, promoting empowerment of the team and ensuring that each team member is fulled engaged in the project
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Lazada
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Problem Analyst
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Mar 2016 - Sep 2016
KEY RESPONSIBILITIES:* Implementing, maintaining, enforcing and improving the system through Problem Management Process following ITIL* Reviewing incident trends to proactively identify technical problems within the system to initiate root cause analysis to tackle them properly* Facilitate and overview technical improvements to IT Infrastructure, system applications and platform to evaluate problem resolutions to improvise as needed. * Implementing, maintaining and controlling quality of data in the problem Known Error Database to prevent occurring incidents and provide workarounds as soon as possible* Creating and presenting problem management reports and monthly metrics following defined KPIs and according to SLA. * Proficiency: Atlassian Jira, Zabbix, Opsgenie, Microsoft Office, NewRelicCOMPANY OVERVIEW:Lazada - Southeast Asia's No. 1 Online Shopping and Selling DestinationOperationally launched in March 2012, Lazada is Southeast Asia's number one online shopping and selling destination, with presence in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam. Lazada also has offices in Hong Kong, Korea, United Kingdom and Russia.
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Support Engineer
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Jun 2015 - Apr 2016
o Providing timely IT supports for business operations 24/7o Coordinating with developers to diagnose incidents to provide and facilitate technicalimprovementso Monitoring system health checks and business operation levels through various tools to pick upand fix abnormalities in the systemo Writing weekly reports to analyze trends to proactively investigate potential recurrent problems.COMPANY OVERVIEW:Lazada - Southeast Asia's No. 1 Online Shopping and Selling DestinationOperationally launched in March 2012, Lazada is Southeast Asia's number one online shopping and selling destination, with presence in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam. Lazada also has offices in Hong Kong, Korea, United Kingdom and Russia.
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Ellucian
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United States
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Higher Education
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700 & Above Employee
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Technical Assistant
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Sep 2013 - Sep 2014
Technical skills in setup A/V equipment (portable sound systems, microphones, projectors, etc)Client interaction skills from interaction with faculty, staff, and non-university affiliate clients in a professional and courteous mannerTime management, problem-solving skills from troubleshooting of basic A/V equipment including output devices, video display, and audio with timely response.Peer-mentoring skills from student-student self-mentoring. Technical skills in setup A/V equipment (portable sound systems, microphones, projectors, etc)Client interaction skills from interaction with faculty, staff, and non-university affiliate clients in a professional and courteous mannerTime management, problem-solving skills from troubleshooting of basic A/V equipment including output devices, video display, and audio with timely response.Peer-mentoring skills from student-student self-mentoring.
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Seattle University
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United States
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Higher Education
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700 & Above Employee
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Grading assistant
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Sep 2012 - Mar 2013
Grading homework, correcting students' MATLAB codes in ECEGR101Providing feedback for students' designs in ECEGR320 and 321 Grading homework, correcting students' MATLAB codes in ECEGR101Providing feedback for students' designs in ECEGR320 and 321
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Education
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2013 - 2014
Seattle University
Master of Business Administration (MBA), Business Administration and Management, General -
2011 - 2013
Seattle University
Bachelor of Science (B.S.), Computer Engineering -
2008 - 2010
Seattle Central Community College
Associate of Science (A.S.), Computer Science
Community
