Experience

Arise Gaming

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Social Support Specialist

  • Feb 2023 - Present

  As a Social Support Specialist for Arise Gaming/Warner Bros. Games, it is my responsibility to manage and respond to players' inquiries, help requests, and feedback on various social media platforms (including Twitter and Facebook). I serve as a liaison between the company and its players, ensuring that their concerns are addressed and resolved promptly. - Monitor social media channels for player inquiries or concerns - Provide timely and accurate responses - Escalate player contacts to departments - Maintain a strong relationship with players and foster a positive brand image - Provided moderation/support for an official Discord server for a WBG soft launch Show less



Revature

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Full Stack Developer

  • Nov 2022 - Dec 2022

  I trained in a very intense and fast-paced curriculum that focused on the fundamentals of full-stack development. Alongside full-stack development, I was taught new strategies to learn technical skills more swiftly and efficiently to allow easier adaptation when confronting new technologies and concepts. My critical thinking, project management, and adaptation skills have improved exponentially. - Implemented backend technologies (including C#, SQL, and ASP.NET) and frontend development (including HTML, CSS, JavaScript, and Angular) in solo and group projects (including APIs). - Utilized Git and GitHub for efficient task management, access control, and continuous integration. - Managed meetings, task distribution, roles, and deadlines. - Followed programming practices such as REST, S.O.L.I.D., SDLC, and TDD (including xUnit Testing). - Maximized applications' efficiency, data quality, scope, operability, and flexibility. Show less



Ubisoft

• France
• Computer Games
• 700 & Above Employee

• Player Support Representative

  • Sep 2021 - Apr 2022

  Through email and chat communication, I handled a wide variety of issues players experienced in the associated video games. As a result, my analytical, documentation, and technical skills, and experience with Microsoft's applications developed very rapidly. Much like my previous role as a Customer Service Associate, I developed wonderful relationships with my teams and provided excellent assistance to Ubisoft's players which influenced their image of Ubisoft in a very positive way. I learned much about Ubisoft's business model, values, players, and of course, games! - Quickly resolved players' crashes, bugs, and technical/connectivity issues. - Swiftly analyzed MSinfo and DxDiag files to effectively assist players. - Submitted player reports and enforced bans. - Turned frustrating and negative situations into pleasant and positive experiences for players. - Improved Ubisoft's image and received positive feedback. - Provided players with excellent resources to answer game or technical queries. - Thoroughly documented player issues and interactions. - Improved case history readability and workflow. - Reduced redundancy and improved time efficiency. - Cooperated with game developers to resolve niche player issues. - Assisted with launches and technical tests for the following titles: * Far Cry 6 * Riders Republic * XDefiant * Tom Clancy's Rainbow Six Extraction * Just Dance 2022 * Trivial Pursuit Live! 2 * Assassin’s Creed Valhalla - Dawn of Ragnarök Show less



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Mar 2018 - Jun 2021

  In this role, I learned a great deal about managing resources and time as well as being a respected and admirable leader. My leadership, management, interpersonal, and communication skills flourished here thanks to my wonderful coworkers and managers. I enjoyed befriending the customers as well as my coworkers. The relationships I formed in this role made work very fun and easy. My responsibilities; - Assisted various departments and managed store tasks, associates, and inventory. - Developed many genuine relationships with customers & associates and created a more cordial atmosphere. -Precisely accounted for the safe's contents (including checks, cash, purchase orders, etc.). - Maintained the store's appearance. - Assigned associates various tasks to tidy the store or clear the parking lot. - Thoroughly reviewed each department was meeting appearance standards. - Effectively and carefully resolved various conflict scenarios. - Always checked an associate's well-being, workload, and time availability before assigning additional roles or tasks. Show less