Service Desk Engineer

• Jan 2023 - Present

• Nov 2021 - Feb 2023

Serve as a technical resource for all departments, at multiple facilities, throughout the state of Florida Provide help-desk support and assistance to staff in order to resolve issues with equipment and data Travel and perform daily IT tasks at multiple Saint Vincent de Paul facilities Facilitate a welcoming customer support environment while performing database entry and coordinating on-site visits Image computers, perform PC setups and maintain inventory of IT equipment Prioritize response to service request tickets and implement creative solutions through use of ticket system Assess software on a regular basis in order to ensure routine upgrades are performed in order to meet rising demand Manage user accounts in active directory and Microsoft Office 365 Oversee antivirus and access points in Sophos Central Run and terminate ethernet cables Configure IT equipment such as Iphones, access cards and laptops for use by employees Maintain lphones through use of Sophos MDM Troubleshoot a variety of hardware and software issues on company machines Assist all employees with printers, copiers and scanners Reset user passwords in Active Directory and Office 365 Show less

• Jul 2022 - Jan 2023