Senior Manager

• Mar 2020 - Present

Provide leadership and subject matter expertise for workforce planning and analysis, training and IT systems at a range of Federal clients, including the U.S. Department of Education’s Office of Federal Student Aid (FSA), the Federal Emergency Management Agency (FEMA), and U.S. Coast Guard. • Served as Deputy Project Manager for a team conducting a Workforce Planning and Staffing Model Engagement. Our key work products include a benchmarking study and a workforce staffing model from which to make data-driven, enterprise-wide staffing decisions. Received "Excellent" CPAR rating in all categories. Because of our research and analysis, agency leadership has been able to visually see where offices have capacity gaps, backlogs of required work, or important but not required support activities which are currently not being done. • Conducted and supported more than 250 interviews with more than 100 FSA agency leaders, managers, and subject-matter experts to effectively document and estimate their work processes, drivers, and contextual information. • Led the research and drafting of a detailed benchmarking study that examined a range of key work functions against more than 20 other Federal agencies, as well as a number of enterprise-wide factors such as employee engagement and supervisory ratios. Compiled and analyzed findings on work not done, including key risks and mitigation strategies. Supported efforts to develop standardized Tables of Organization. • Serve as Program Manager for a training project within the Financial Systems Modernization (FSM) TRIO implementation at the U.S. Coast Guard, overseeing an 8-person team of trainers and Oracle functional SMEs, working towards the smooth go-live for 16,000 users. • Manage reporting and status updates to leadership and contracting officials, providing clear, timely, and direct updates to inform decision-making and planning. Show less

Project Manager

• Dec 2015 - Mar 2020

As onsite project manager, I provided daily, direct support to PAS appointees and career leaders in strategic planning, policy, communications, calendar management, and other areas a grant-making and policy office within the U.S. Department of Health and Human Services’ Administration for Children and Families. I oversaw two Federal contracts totalling approximately $2 million per year. I provided expert project management and oversaw a team providing strategic communications, policy analysis, technical support, event planning, and grants management. In addition, I recruited, hired, and supervised a diverse and high-functioning team of 15 staff with nine different job descriptions across four divisions. My direct work included preparing/reviewing talking points and speeches, external communications, and support for strategic planning. As part of this work, I also supported Congressional testimony and responses including organizing Q&A, researching and responding to QFRs, and coordinating moot hearings. Key deliverables including the planning and execution of numerous events, including Tribal consultations, Advisory Committee meetings, and an annual 3-day collaborative meeting of more than 500 federal staff and grantees, which continually received improved attendee and client feedback. This work also included small-scale technology support and change management, including designing and improving user of adoption of an office-wide SharePoint site and an Access-based database that ties multiple data sources together. This helped staff and leadership better track and conduct analysis, resulting in much more efficient and accurate reporting and improved user satisfaction. Show less

Human Capital Consultant

• Sep 2014 - Dec 2015

As a Human Capital Consultant, I provided expertise to Federal government clients at the U.S. Department of Homeland Security's Customs and Border Protection in project management, strategic planning, communications, business process mapping and re-engineering, workshop facilitation, data analysis, and other areas. I led the design and facilitation of several high-level strategic planning meetings and working groups involving senior and executive-level Federal employees. Using findings from these and other sources, I helped clients by developing and presenting recommendations for strategic priorities, goals, and objectives. In addition, I frequently drafted and reviewed digital and print content for a variety of mediums, as well as briefing materials including memos, talking points, and reports for senior leadership. I routinely collaborated with teams to develop, present, and execute recommendations to improve program operations and business processes. I also served as a trainer and subject matter expert for documenting and/or improving agency business processes, helping create transparency and uniformity. I've been recognized twice with performance awards by project leadership for exceptional client service. In addition to client activities, I contributed to several white papers and proposals, and was a member of Deloitte's Business Development Cohort. Show less

Impact Evaluator/Program Analyst

• Aug 2012 - Sep 2014

Provided analytical and communications support to the Administration for Native Americans, under the Department of Health and Human Services. As part of this work, I planned and conducted more than 25 on-site evaluations of community-designed and implemented projects, and drafted Congressional reports on their impact. I also analyzed qualitative and quantitative data and provided written analysis and reports to senior leadership. In addition, I supported a number of communications efforts, and drafted a variety of public communications including website articles, applicant resources, success stories, and social media content. I developed an agency-specific style guide to improve the quality and consistency of written communications, and developed templates and guidance for several common reports and forms . These saved significant amounts of time, improved quality, and ensured Section 508 compliance. Received Tribal Tech's Technical Contribution award two year in a row. Show less

Executive Director

• Jun 2011 - May 2012

• Oversaw team of staff, contractors, and volunteers as well as a $500k annual budget• Backstopped operations in South Sudan • Transformed organization's financial situation by diversifying funding and developing efficiency measures• Guided and managed direct-donor strategy including mailings, newsletter, and social media• Developed new funding proposals including a successful partnership with the World Food Program for 40MT of food• Wrote and ensured compliance with organization's first employee manual and other policies• Researched information, developed strategies, and advised Board of Directors• Recruited, trained, and mentored my successor Show less

Project Manager

• Dec 2009 - Jun 2011

• Managed grants, operations, and logistics for a remote Mission health clinic in South Sudan• Dealt calmly and effectively in high-stress and sometimes dangerous situations• Successfully executed 18-month DFID sub-grant after it was severely behind on deliverables and developed renewed $449k renewed partnership with International Relief & Development • Authored new policies & procedures, which helped streamline operations and reduce inefficiencies, maximizing the use of JDF's limited resources and strategically linking donors with key priority service areas.• Developed first-time grants and partnerships with several UN agencies including $68k grant from UNDP's Emergency Response Fund, over $60k in supplies from UNICEF, and over 20MT of food from the World Food Program• Built key relationships with stakeholders including community leaders and government ministries• Developed several green projects including solar energy systems, an eco-dome, and demonstration garden • Trained international staff in project management to enhance sustainability • Organized and helped oversee several assessments and surveys Show less

Director of Development

• Jun 2009 - Dec 2009

Community Health Educator

• Mar 2007 - May 2009

Served as a Community Health Educator in a remote village in the High Atlas Mountains. Served as a Community Health Educator in a remote village in the High Atlas Mountains.