Bogdan Bucur
Director of Operations at CGS Romania- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
LinkedIn User
I had the pleasure of knowing Bogdan for a couple of years from a Project Manager position & I've always admired how well his teams were managed. In this role he was very dedicated, had a strong work ethic, knew everything about all the teams and processes he coordinated. Since he became Operation Manager, we had a strong partnership, I always valued the important role he played in developping the management team, while still remaining very grounded to day to day operations. Even though we were working from different locations, he made sure that all the leads and projects from Sibiu had a fair chance and accurate representation to all major decisions. From a management standpoint, Bogdan is a perfect mix of social skills, critical thinking and decision making that I hope to one day be able to attain. Thank you for always being there and having my back, I can't wait to see how your career advances in the near future. You are an extraordinary manager and I am sure your mark and personality will benefit any company you chose to shine at.
LinkedIn User
I had the pleasure of knowing Bogdan for a couple of years from a Project Manager position & I've always admired how well his teams were managed. In this role he was very dedicated, had a strong work ethic, knew everything about all the teams and processes he coordinated. Since he became Operation Manager, we had a strong partnership, I always valued the important role he played in developping the management team, while still remaining very grounded to day to day operations. Even though we were working from different locations, he made sure that all the leads and projects from Sibiu had a fair chance and accurate representation to all major decisions. From a management standpoint, Bogdan is a perfect mix of social skills, critical thinking and decision making that I hope to one day be able to attain. Thank you for always being there and having my back, I can't wait to see how your career advances in the near future. You are an extraordinary manager and I am sure your mark and personality will benefit any company you chose to shine at.
LinkedIn User
I had the pleasure of knowing Bogdan for a couple of years from a Project Manager position & I've always admired how well his teams were managed. In this role he was very dedicated, had a strong work ethic, knew everything about all the teams and processes he coordinated. Since he became Operation Manager, we had a strong partnership, I always valued the important role he played in developping the management team, while still remaining very grounded to day to day operations. Even though we were working from different locations, he made sure that all the leads and projects from Sibiu had a fair chance and accurate representation to all major decisions. From a management standpoint, Bogdan is a perfect mix of social skills, critical thinking and decision making that I hope to one day be able to attain. Thank you for always being there and having my back, I can't wait to see how your career advances in the near future. You are an extraordinary manager and I am sure your mark and personality will benefit any company you chose to shine at.
LinkedIn User
I had the pleasure of knowing Bogdan for a couple of years from a Project Manager position & I've always admired how well his teams were managed. In this role he was very dedicated, had a strong work ethic, knew everything about all the teams and processes he coordinated. Since he became Operation Manager, we had a strong partnership, I always valued the important role he played in developping the management team, while still remaining very grounded to day to day operations. Even though we were working from different locations, he made sure that all the leads and projects from Sibiu had a fair chance and accurate representation to all major decisions. From a management standpoint, Bogdan is a perfect mix of social skills, critical thinking and decision making that I hope to one day be able to attain. Thank you for always being there and having my back, I can't wait to see how your career advances in the near future. You are an extraordinary manager and I am sure your mark and personality will benefit any company you chose to shine at.
Credentials
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Microsoft Office Master 2016 - Excel, Word, Powerpoint, Outlook
MicrosoftJan, 2019- Nov, 2024 -
Professional English Degree
Ioan Meșotă National CollegeJun, 2006- Nov, 2024 -
Level 2 Certificate in English (ESOL)
University of CambridgeMay, 2006- Nov, 2024
Experience
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CGS Romania
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Romania
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Director of Operations
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Feb 2023 - Present
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Operations Manager
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Jan 2020 - Feb 2023
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Project Manager
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Sep 2012 - Jan 2020
Managing day-to-day operational aspects, scope, stakeholders, risks and guidance.Balancing cost, quality and performance vs. KPIs.Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.Identifying resources needed, handling procurement and assigning individual responsibilities.Proficient in Salesforce, CMS Supervisor, RTA, Avaya, CRM tools & workforce management tools.Reviewing deliverables, thru work performance practices.Effectively applying methodology and enforcing project standards.Preparing for engagement reviews and quality assurance procedures.Minimizing exposure and risk.Ensuring project documents are complete, current, and stored appropriately.Human resources & recruitment responsibilities. Show less
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Team Leader
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Aug 2009 - Sep 2012
Coaching & Quality AssuranceTeam LeadershipWork Force ManagementRecruitmentFloor SupportTeam KPIs Achievement : Member Satisfaction, Issue Resolution, Handle Time, Sales, Quality/Procedural Metric.
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Customer Service Consultant
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Feb 2009 - Aug 2009
Technical support assistance.KPI: Member Satisfaction, Issue Resolution, Handle Time, Sales, Quality/Procedural Metric.Team work, resistance to stress and good communication.
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Credex IFN Romania
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Brasov County, Romania
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Credit Consultant
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Apr 2008 - Nov 2008
Offering customers the possibility to purchase products, by paying in annuities. Consulting customers and determining what their needs were and what type of annuity system was best suitable. Offering customers the possibility to purchase products, by paying in annuities. Consulting customers and determining what their needs were and what type of annuity system was best suitable.
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Education
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"Transilvania" University Brasov
Jurist, Law -
"Dr. Ioan Mesota" National College
Bachelor's degree, Foreign Languages and Literatures, General