Maddie Plottel
Senior Manager of Events at Mulgrave School, the International School of Vancouver- Claim this Profile
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Bio
Roxanne Tayler
In my previous role as Director of Sales at Discover Holidays, I worked closely with Maddie for a year and a half and saw her quickly rise from Travel Designer to Quality Assurance Manager. Maddie's ability to listen well and guide her team members in decision making are a few of the key strengths she brought to her role. As Quality Assurance and Reservations Manager, Maddie coached and led the inside sales reservations team of 13 Travel Designers. She also expertly managed the customer service needs of our global travel trade partners and consumer customers. Maddie's strong communication skills along with her outstanding interpersonal skills, set her apart as a manger. Maddie was highly organized with a great eye for detail and would trouble shoot issues and find solutions quickly. She didn't hesitate to support her team and knew how to bring out and utilize their strengths. One of her other notable successes was the development and implementation of best practice guidelines for the company and she was instrumental at creating the company's social committee and encouraging a fun team culture. I'm very pleased to recommend Maddie as I know she would be a strong asset to any organization
Lindsay (Galbraith) Kreeft
I have worked with Maddie for 3 years at Discover Holidays and witnessed her move up into a leadership role quickly to become Quality Assurance and Reservations Manager. She’s the type of leader who keeps cool under pressure and jumps in with a creative solution to help solve a problem. Always contributing with a new idea, she has no problem understanding the needs of different departments and facilitating communication between. She’s professional with a positive attitude and always has a smile on her face! A dynamic and enthusiastic addition to any team.
Roxanne Tayler
In my previous role as Director of Sales at Discover Holidays, I worked closely with Maddie for a year and a half and saw her quickly rise from Travel Designer to Quality Assurance Manager. Maddie's ability to listen well and guide her team members in decision making are a few of the key strengths she brought to her role. As Quality Assurance and Reservations Manager, Maddie coached and led the inside sales reservations team of 13 Travel Designers. She also expertly managed the customer service needs of our global travel trade partners and consumer customers. Maddie's strong communication skills along with her outstanding interpersonal skills, set her apart as a manger. Maddie was highly organized with a great eye for detail and would trouble shoot issues and find solutions quickly. She didn't hesitate to support her team and knew how to bring out and utilize their strengths. One of her other notable successes was the development and implementation of best practice guidelines for the company and she was instrumental at creating the company's social committee and encouraging a fun team culture. I'm very pleased to recommend Maddie as I know she would be a strong asset to any organization
Lindsay (Galbraith) Kreeft
I have worked with Maddie for 3 years at Discover Holidays and witnessed her move up into a leadership role quickly to become Quality Assurance and Reservations Manager. She’s the type of leader who keeps cool under pressure and jumps in with a creative solution to help solve a problem. Always contributing with a new idea, she has no problem understanding the needs of different departments and facilitating communication between. She’s professional with a positive attitude and always has a smile on her face! A dynamic and enthusiastic addition to any team.
Roxanne Tayler
In my previous role as Director of Sales at Discover Holidays, I worked closely with Maddie for a year and a half and saw her quickly rise from Travel Designer to Quality Assurance Manager. Maddie's ability to listen well and guide her team members in decision making are a few of the key strengths she brought to her role. As Quality Assurance and Reservations Manager, Maddie coached and led the inside sales reservations team of 13 Travel Designers. She also expertly managed the customer service needs of our global travel trade partners and consumer customers. Maddie's strong communication skills along with her outstanding interpersonal skills, set her apart as a manger. Maddie was highly organized with a great eye for detail and would trouble shoot issues and find solutions quickly. She didn't hesitate to support her team and knew how to bring out and utilize their strengths. One of her other notable successes was the development and implementation of best practice guidelines for the company and she was instrumental at creating the company's social committee and encouraging a fun team culture. I'm very pleased to recommend Maddie as I know she would be a strong asset to any organization
Lindsay (Galbraith) Kreeft
I have worked with Maddie for 3 years at Discover Holidays and witnessed her move up into a leadership role quickly to become Quality Assurance and Reservations Manager. She’s the type of leader who keeps cool under pressure and jumps in with a creative solution to help solve a problem. Always contributing with a new idea, she has no problem understanding the needs of different departments and facilitating communication between. She’s professional with a positive attitude and always has a smile on her face! A dynamic and enthusiastic addition to any team.
Roxanne Tayler
In my previous role as Director of Sales at Discover Holidays, I worked closely with Maddie for a year and a half and saw her quickly rise from Travel Designer to Quality Assurance Manager. Maddie's ability to listen well and guide her team members in decision making are a few of the key strengths she brought to her role. As Quality Assurance and Reservations Manager, Maddie coached and led the inside sales reservations team of 13 Travel Designers. She also expertly managed the customer service needs of our global travel trade partners and consumer customers. Maddie's strong communication skills along with her outstanding interpersonal skills, set her apart as a manger. Maddie was highly organized with a great eye for detail and would trouble shoot issues and find solutions quickly. She didn't hesitate to support her team and knew how to bring out and utilize their strengths. One of her other notable successes was the development and implementation of best practice guidelines for the company and she was instrumental at creating the company's social committee and encouraging a fun team culture. I'm very pleased to recommend Maddie as I know she would be a strong asset to any organization
Lindsay (Galbraith) Kreeft
I have worked with Maddie for 3 years at Discover Holidays and witnessed her move up into a leadership role quickly to become Quality Assurance and Reservations Manager. She’s the type of leader who keeps cool under pressure and jumps in with a creative solution to help solve a problem. Always contributing with a new idea, she has no problem understanding the needs of different departments and facilitating communication between. She’s professional with a positive attitude and always has a smile on her face! A dynamic and enthusiastic addition to any team.
Credentials
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Hootsuite Certified Professional
HootSuite Media Inc.Mar, 2014- Oct, 2024
Experience
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Mulgrave School, the International School of Vancouver
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Canada
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Primary and Secondary Education
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100 - 200 Employee
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Senior Manager of Events
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Apr 2020 - Present
Mulgrave School - The International School of Vancouver - is a gender inclusive, secular IB World School. An independent day school with a reputation for academic excellence and for providing a broad, holistic and international education. Offering the International Baccalaureate curriculum to students from Pre-Kindergarten to Grade 12 in a spectacular West Vancouver setting. The Event Planning Office works in partnership with the entire Mulgrave community to plan, present, and celebrate school-based activities. Show less
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Discover Holidays
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Canada
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Travel Arrangements
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1 - 100 Employee
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Quality Assurance and Reservations Manager
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Jun 2017 - Oct 2019
A well-known and respected Inbound Receptive Tour Operator, with clients from around the world. Discover Holidays is based in Vancouver, BC and has an office of 40 staff members.In this role I managed a team of 15 travel designers, responsible for putting together clients' dream holidays. In this capacity I oversaw scheduling, procurement, resourcing, training and deliverables. I also oversaw company-wide best practice and served as the escalation point for customer service and complaints. Show less
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Travel Designer
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Nov 2016 - Jun 2017
Travel Designers are client-facing reservation and inbound sales, responsible for designing tailor-made independent travel itineraries for clients. Discover Holidays handles an extremely high number of booking requests, and requires rigorous attention to detail. With a portfolio of roughly 2000 suppliers, comprehensive understanding of tourism trends in Canada and the product knowledge is required.
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Greater Vancouver Board of Trade
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Canada
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Public Policy Offices
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1 - 100 Employee
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Events Supervisor
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Jul 2016 - Dec 2016
The Greater Vancouver Board of Trade - Western Canada's most active and influential business association - accelerates business success by advocating and influencing public policy, developing business leaders, connecting businesses and presenting thought leaders. The Greater Vancouver Board of Trade is one of Canada's busiest and most sought-after events platforms, with more than 130 events annually. The Greater Vancouver Board of Trade's reputation attracts top-notch speakers and leading authorities — from Prime Ministers and Presidents, to industry magnates and global influencers.As the Events Supervisor I managed revenue generating events with a team of 3 Events Coordinators and 2 Events Assistants. We put on roughly 60 events a year and navigated coordinating with speakers' offices, negotiating contracts with suppliers, and liasing with Vancouver's top business leaders. Show less
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Events Coordinator
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Feb 2015 - Jul 2016
This position is responsible for revenue-generating event execution from start to finish including budgeting decisions, liaising with clients and suppliers, marketing, sales and event production. We also worked through the long-hours of event execution, including setup and takedown.
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Biercraft Bistro
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Vancouver
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Certified Cicerone Beer Server
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Sep 2009 - Aug 2015
Biercraft Bistro is a Vancouver restaurant specializing in Belgian and local beer. There are over 25 beers on tap, and over 100 bottled beers. As a beer server through the Certified Cicerone program guests can receive personalized food and beer pairings, and answers to any questions about beer brewing, handling and tastes. This role required managing customers’ orders and questions about the extensive beer menu while simultaneously providing quality and friendly service. As well as, maintaining a large section in a very full restaurant and a large amount of regular customers. Show less
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Destination Canada
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Canada
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Travel Arrangements
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100 - 200 Employee
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Marketing Assistant, Youth Travel Program
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Mar 2014 - May 2014
Destination Canada (formerly the Canadian Tourism Commission) is Canada’s national tourism marketing organization. The Youth Travel Program is aimed at promoting Canada as a travel destination to Canadian and international youth (aged 19-29). Leveraging Canada's 150th Anniversary in 2017 to create a youth travel movement. As a practicum student, the position included trade and consumer pieces, research, internal communications and other daily tasks. Destination Canada (formerly the Canadian Tourism Commission) is Canada’s national tourism marketing organization. The Youth Travel Program is aimed at promoting Canada as a travel destination to Canadian and international youth (aged 19-29). Leveraging Canada's 150th Anniversary in 2017 to create a youth travel movement. As a practicum student, the position included trade and consumer pieces, research, internal communications and other daily tasks.
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FlyOver
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Canada
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Entertainment Providers
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1 - 100 Employee
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Admissions and Guest Services
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May 2013 - Sep 2013
Working at Flyover Canada during its opening summer months was a rewarding experience and a great insight into the complex tourism industry in Vancouver. Flyover Canada is located at the Vancouver Convention Centre and offers a fantastic platform to talk to millions of international travelers and locals. The role consisted of interacting with guests, selling tickets, operating a unique POS, handling complaints, cash management, and acting as a company ambassador. Working at Flyover Canada during its opening summer months was a rewarding experience and a great insight into the complex tourism industry in Vancouver. Flyover Canada is located at the Vancouver Convention Centre and offers a fantastic platform to talk to millions of international travelers and locals. The role consisted of interacting with guests, selling tickets, operating a unique POS, handling complaints, cash management, and acting as a company ambassador.
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Music in the Morning
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Vancouver
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Administrative Assistant and Concert Production Coordinator
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Sep 2005 - Aug 2011
Music in the Morning is a Vancouver non-profit arts organization specializing in classical music concerts held in the mornings. The role encompassed marketing, database management, and event planning, in addition to administrative duties. With a small staff of only 3, this position required going above and beyond: taking initiative in all operational areas. Marketing over 40 concert series a year entailed supervising website updates, newsletter updates, and managing press releases. Other responsibilities included, liaising with artists and designing and distributing print materials. This role also required designing the program content and overseeing brochure distribution. Managing a database of over 3000 subscribers and coordinating a volunteer database required organization and understanding of the customers. Processing donations and arranging communications with donors required discretion. Planning events for this organization ranged from a large annual gala fundraiser, coordinating over 45 concerts a season, and board meetings. Show less
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Education
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2012 - 2014
British Columbia Institute of Technology / BCIT
Diploma of Technology, Tourism, Marketing Management -
2005 - 2011
The University of British Columbia
Bachelor of Arts (B.A.), Canadian Studies
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