Lillianne Dykstra

Information Systems Supervisor at Santa Cruz Community Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

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Robin Gabriel

Lillianne has been a pleasure to work with. Her professional dedication to excellence in her work is complemented by her pleasant and helpful attitude. She is astute in her attention to detail and also provides keen insight as an analyst. Not only has she utilized her experience and skill sets to exceed all her objectives but she takes on new challenges with ease. Lillianne is an asset to Evans Data overall but I personally consider her a role model for her work ethic and virtue.

Sara Coil

Lillianne is a highly organized individual with a keen eye for paying attention to the details. She is not easily distracted from her work and never failed to complete a project by deadline during our time together at Evans Data. Lillianne is always willing to step in and assist coworkers with their work loads when she is between projects making her an invaluable asset to her team.

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Experience

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Information Systems Supervisor
      • Aug 2012 - Present

    • United States
    • Market Research
    • 1 - 100 Employee
    • Analyst/ Project Manager
      • Sep 2010 - Aug 2012

      • Project Lead for specific EDC custom client projects. • Develop analysis and wrote clear, concise documents for publication. • Generate regular reporting and perform ad-hoc analysis and data extraction for EDC projects using SPSS, Access, and MS Excel statistical tools. • Work on establishing processes to improve data quality and processes. • Project Lead for specific EDC custom client projects. • Develop analysis and wrote clear, concise documents for publication. • Generate regular reporting and perform ad-hoc analysis and data extraction for EDC projects using SPSS, Access, and MS Excel statistical tools. • Work on establishing processes to improve data quality and processes.

    • Information Technology Manager
      • Jan 2002 - Jan 2009

      • Project Manager for two company wide migrations for 125 users. • Managed IT staff on various company wide projects. • Created custom applications using 4Js, HTML/XHTML, JavaScript, SQL, UNIX Shell Script, and Perl. • Generated custom Forms using Optio software for company wide automatic email and faxing. • Developed a custom interface between the company website portal and ERP system. • Created and supported custom COGNOS Reports for internal analytics. • Project Manager for two company wide migrations for 125 users. • Managed IT staff on various company wide projects. • Created custom applications using 4Js, HTML/XHTML, JavaScript, SQL, UNIX Shell Script, and Perl. • Generated custom Forms using Optio software for company wide automatic email and faxing. • Developed a custom interface between the company website portal and ERP system. • Created and supported custom COGNOS Reports for internal analytics.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Database Integrator/System Administrator
      • Jun 1999 - Jul 2001

      • Project manager for Corporate Accounting database migration and for Worldwide Sales and Marketing Siebel Sales database migration. • Provided worldwide Help Desk support to offices located in: France, Great Britain, Germany, Norway, Far East, USA and Canada for 150+ users. • Supported VPN for worldwide users and WAN connectivity to Dallas and France. • Installed hardware and configured laptops and desktops using MS Windows. • Conducted several hands-on seminars for the Sales field during the semi-annual Sales Meetings on the usage of Siebel Sales Enterprise System.

    • United States
    • Law Practice
    • 700 & Above Employee
    • Systems Integrator
      • Jul 1994 - Dec 1998

      • Project Manager for company wide Accounting System migration for 120+ users. • Project lead for MS Windows desktop migration for 500 users. • Provided Help Desk support and custom application solutions for Legal applications, DOS, SQL, Informix 4GL, Lotus Notes, and Visual Basic. • Project Manager for company wide Accounting System migration for 120+ users. • Project lead for MS Windows desktop migration for 500 users. • Provided Help Desk support and custom application solutions for Legal applications, DOS, SQL, Informix 4GL, Lotus Notes, and Visual Basic.

    • United States
    • Computer Networking
    • 1 - 100 Employee
    • Senior Technical Support Representative
      • 1992 - 1994

      • Provided users with Help Desk Support on MAC, Windows, and UNIX based applications. • Developed applications in Lotus Notes and configured and troubleshooted various hardware platforms. • Created custom after hour and lunch brown bag seminars on various supported applications. • Provided users with Help Desk Support on MAC, Windows, and UNIX based applications. • Developed applications in Lotus Notes and configured and troubleshooted various hardware platforms. • Created custom after hour and lunch brown bag seminars on various supported applications.

    • Consultant (self-employed)
      • 1990 - 1994

      • Conducted technical end-user training on various PC and MAC products for such companies as INTEL, Hewlett Packard, Fujitsu Corporation, Cooper and Lybrand, etc. • Supplied technical assistance to install software, configure systems, develop custom applications and troubleshoot software configurations. • Developed supplementary courseware for various end-user classes. • Evaluated and beta tested versions of end-user products. • Conducted technical end-user training on various PC and MAC products for such companies as INTEL, Hewlett Packard, Fujitsu Corporation, Cooper and Lybrand, etc. • Supplied technical assistance to install software, configure systems, develop custom applications and troubleshoot software configurations. • Developed supplementary courseware for various end-user classes. • Evaluated and beta tested versions of end-user products.

Education

  • Santa Clara University
    BA, Philosophy/ with a minor in Chemistry
  • San Jose State University
    MBA Graduate Studies
  • De Anza College
    Certification, • Accounting Certificate of Achievement
    2009 - 2010
  • Cabrillo College
    Certification, Cisco Networking Academy (CCNA)
  • De Anza College
    Project Management Certification Program
    2009 - 2010
  • Golden Gate University
    MIS Graduate Studies
  • Heald College
    Certificate, Windows Certification
  • Toastmaster's International
    Certificate, Public Speaking
  • West Valley College
    Certificate, Engineering and Computer Science

Community

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