Experience

Serpentine

• United Kingdom
• Museums
• 1 - 100 Employee

• Senior Data & CRM Systems Manager

  • Mar 2023 - Present

  London, England, United Kingdom



Parkinson's UK

• United Kingdom
• Non-profit Organization Management
• 300 - 400 Employee

• Data Services Manager

  • Nov 2019 - Feb 2023

  London, United Kingdom - Managing relationships with stakeholders and acting as the main point of contact for the Data Services Team. - Planning the deliveries and workload of the team at regular intervals, in response to task prioritisation set by stakeholders and the IT Department, ensuring this is communicated to all service requestors. - Actively managing the delivery of the Data Services Team, and providing a high standard of support for data requests, incidents and issues. - Extensive experience in… Show more - Managing relationships with stakeholders and acting as the main point of contact for the Data Services Team. - Planning the deliveries and workload of the team at regular intervals, in response to task prioritisation set by stakeholders and the IT Department, ensuring this is communicated to all service requestors. - Actively managing the delivery of the Data Services Team, and providing a high standard of support for data requests, incidents and issues. - Extensive experience in delivering projects and key tasks using both agile and traditional methodologies. - Managing internal service desk ticketing system for data services via Jira, and fully experienced in using other key Atlassian products (eg. Jira software, Confluence, Trello). - Maintaining an accurate log of all data service requests and visibility of the status of work in progress. - Leading and developing the team to ensure they are appropriately skilled. - Implementing best practices for data handling and compliance. - Continually improving the efficiency and quality of processes and the quality of data. - Regularly evaluating and seeking to introduce new services for data selection & data imports. - Generating knowledge across the organisation of the tools, products and services available. Show less



Change Grow Live

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Data Manager

  • Jun 2017 - Oct 2019

  London, United Kingdom - Acting as primary data and Case Management System expert at four CGL Directorates within the South Region; - Collaborating with internal System Developers, contributing to the improvement and development of the internal case management system, and to the timely implementation of agreed developments across overviewed Services. Acting as key connector between operations and IT Department; - Providing leadership and line management to Data Leads across Services within overviewed… Show more - Acting as primary data and Case Management System expert at four CGL Directorates within the South Region; - Collaborating with internal System Developers, contributing to the improvement and development of the internal case management system, and to the timely implementation of agreed developments across overviewed Services. Acting as key connector between operations and IT Department; - Providing leadership and line management to Data Leads across Services within overviewed Directorates, monitoring and encouraging the timely and correct delivery of internal and external data submissions, in line with quality and contractual goals; - Closely working with Directors and Funders to fully assist with the data and reporting needs of each Directorate and Service, showing mastery and fostering adequate relationship; - Leading on the implementation of several Services on a project management framework, with a key focus on data migration, case management system configuration & training, and KPI framework monitoring; - Running effective and tailored training sessions focused on case management systems’ usage; - Co-operating with the internal Business Development Team with reference to tendering processes; - Promoting the importance of data and its strict connection with business practice; - Liaising with Peers, Managers and Colleagues in a friendly, constructive and collaborative way, for the benefit the whole organisation. Show less



Lifeline Project Ltd

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Data & Performance Manager

  • Jan 2014 - May 2017

  London, United Kingdom - Led data reporting activities to monitor Directorate and specific Services’ performances. - Mentored and supported on all aspects concerning case management systems used within Directorate’s Services. Acted as main point of reference for Data Leads across all Services with regard to data reporting, process engineering, performance monitoring, and software related issues. - Developed efficient and effective business processes, and produced clear process mapping. - Work Package Manager… Show more - Led data reporting activities to monitor Directorate and specific Services’ performances. - Mentored and supported on all aspects concerning case management systems used within Directorate’s Services. Acted as main point of reference for Data Leads across all Services with regard to data reporting, process engineering, performance monitoring, and software related issues. - Developed efficient and effective business processes, and produced clear process mapping. - Work Package Manager during implementation of new Services, following a PRINCE2 project management framework. The managed work package referred to (i) data migration (ii) procurement of case management system and IT & Communications providers, (iii) Premises setting up. - Experienced trainer, able to organise and deliver effective training sessions to Staff Members across the Directorate. Training sessions run on topics such as outcome measurement, data management, key performances evaluation, and case management system usage. - Developed effective outcomes measurement tools to demonstrate Clients’ change and improvement during their treatment journey, and using related data for service improvement purposes. - Produced budgets for tendering activities, with particular focus on case management systems, and IT & Communications. Created detailed and clear implementation plans and related risk plans. - Proactively assisted on the expansion of new areas of fundraising and service innovation. Show less



Social4Social - Social Innovation Cloud LAB

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Nov 2013 - Jul 2014

  Remote Working Social 4 Social would like to become a point of reference about social enterprise and social innovation in Europe, a virtual space to meet & work, an incubator for social entrepreneurship ideas on how to positively change society through sustainability, fair employment, social impact. To do this, we are networking together all major social enterprise stakeholders, from EU institutions to universities, to civil associations, third sector professionals and social start-ups in a unique… Show more Social 4 Social would like to become a point of reference about social enterprise and social innovation in Europe, a virtual space to meet & work, an incubator for social entrepreneurship ideas on how to positively change society through sustainability, fair employment, social impact. To do this, we are networking together all major social enterprise stakeholders, from EU institutions to universities, to civil associations, third sector professionals and social start-ups in a unique, fully cloud-based environment where to share, talk, co-create. Follow us on LinkedIn at https://www.linkedin.com/company/social4social Show less



Third Sector Potential Cic

• Business Consulting and Services

• Assistant Executive Director

  • Nov 2013 - Jan 2014

  London, United Kingdom - Developed capacity and fundraising activities of voluntary sector organisations within a project management framework, by assisting them with training, group mentoring and specialist sessions; - Delivered direct support to the Executive Manager for the implementation of new granted projects focused on the improvement of local social activities through the deployment of trading activities; - Managed an overview of risk management for allocated projects. Attended and contributed to team… Show more - Developed capacity and fundraising activities of voluntary sector organisations within a project management framework, by assisting them with training, group mentoring and specialist sessions; - Delivered direct support to the Executive Manager for the implementation of new granted projects focused on the improvement of local social activities through the deployment of trading activities; - Managed an overview of risk management for allocated projects. Attended and contributed to team meetings, supporting colleagues to achieve their own deadlines, and using Risk Management Grid and support from within the office, maintaining an overview of risk management for allocated project. Show less



Luiss Guido Carli University

• Italy
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Nov 2011 - May 2012

  Remote Working - Assisted professors in collecting and managing information. - Made a diagnosis of Italian operators in social business consulting. - Amended papers and articles for professors. - Assisted other assistants or postgraduates in dealing with related research.



FGM Management Consulting srl

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Senior Management Consultant

  • Nov 2007 - Aug 2011

  Rome Area, Italy - Excellent skills acquired in the development and supervision of projects related to (i) organisation and business process re-engineering, (ii) mapping of information systems and functional analysis of the accounting organisation, and (iii) accounting controls and management–accounting line-up controls; - Managed level-one consultants. Assigned tasks and managed their work schedules. Trained them how to commit advisory tasks and provided them with direction and mentorship; - Earned a… Show more - Excellent skills acquired in the development and supervision of projects related to (i) organisation and business process re-engineering, (ii) mapping of information systems and functional analysis of the accounting organisation, and (iii) accounting controls and management–accounting line-up controls; - Managed level-one consultants. Assigned tasks and managed their work schedules. Trained them how to commit advisory tasks and provided them with direction and mentorship; - Earned a reputation as efficient and effective worker via computer skills; was often assigned to collaborate with client companies’ managers in order to develop projects; Analysed on alternative business opportunities and helped customs’ decision-making. Show less



The World Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Intern

  • Dec 2006 - May 2007

  Rome Area, Italy • Internship oriented to the completion of a the thesis related to (i) the organisational structure of the World Bank and (ii) a general life cycle of projects developed by the organisation. • Collaborated with managers in order to revise project sheets ready to be released.