Substitute Teacher

• Apr 2023 - Present

Self-Published Author

• Jun 2020 - Present

Karsen, Lisa; When I Stumbled in the Dark; © Lisa Karsen, 2023 Karsen, Lisa; Nostalgia; © Lisa Karsen, 2020 Karsen, Lisa; When I Stumbled in the Dark; © Lisa Karsen, 2023 Karsen, Lisa; Nostalgia; © Lisa Karsen, 2020

Certified Personal Trainer

• Oct 2013 - Mar 2016

• Managed fitness programs around clients’ lifestyle, from initial customer engagement and sales, to achieving customer goals. • Responsible for personal marketing and achieving sales goals by converting in-house inquiries into personal training packages • Collaborated with facility manager and personal training team in preparation for budget requests and to set monthly targets • Managed fitness programs around clients’ lifestyle, from initial customer engagement and sales, to achieving customer goals. • Responsible for personal marketing and achieving sales goals by converting in-house inquiries into personal training packages • Collaborated with facility manager and personal training team in preparation for budget requests and to set monthly targets

Personal Trainer

• Oct 2014 - Aug 2015

Delivered one on one personal training sessions Managed clients fitness programs Created and taught group classes featuring tabata, kettlebells and TRX Delivered one on one personal training sessions Managed clients fitness programs Created and taught group classes featuring tabata, kettlebells and TRX

Project Coordinator

• Feb 2014 - Oct 2014

• Order fulfillment and management for a full service Kitchen design company • Managed a well-organized file system for over fifty active kitchen project designs • Handled customer and supplier requests via phone calls and emails • Coordinated projects between contractors and suppliers • Worked closely with designers and clients to ensure all projects were completed by their scheduled deadlines • Order fulfillment and management for a full service Kitchen design company • Managed a well-organized file system for over fifty active kitchen project designs • Handled customer and supplier requests via phone calls and emails • Coordinated projects between contractors and suppliers • Worked closely with designers and clients to ensure all projects were completed by their scheduled deadlines

Switchboard Operator (Walt Disney Company)

• Nov 2013 - Jan 2014

- Temporary holiday position - Answered a multi-line phone switchboard - Transferred calls to appropriate person requested or helped with other requests such as leading caller to correct department to speak to with their inquiry. - Temporary holiday position - Answered a multi-line phone switchboard - Transferred calls to appropriate person requested or helped with other requests such as leading caller to correct department to speak to with their inquiry.

Personal and Commercial Lines Rater

• Aug 2011 - Sep 2013

• Supported the Underwriting team with commercial and personal lines insurance policies • Provided support through extensive data entry regarding customer insurance policies • Knowledge of personal and commercial home and auto insurance • Rated and reviewed policies before issuing. Policies included: new business, renewals, cancellations, and making changes • Quoted policies when requested and interacted with the company’s agents as needed • Supported the Underwriting team with commercial and personal lines insurance policies • Provided support through extensive data entry regarding customer insurance policies • Knowledge of personal and commercial home and auto insurance • Rated and reviewed policies before issuing. Policies included: new business, renewals, cancellations, and making changes • Quoted policies when requested and interacted with the company’s agents as needed

Front End Supervisor

• Aug 2010 - Mar 2011

Managed the front end of the store, jobs included scheduling cashiers, opening and closing registers, balancing multiple registers, helping customers with any question or situation that may arise. Helpful skills included the ability to multi-task and prioritize tasks and requests. Managed the front end of the store, jobs included scheduling cashiers, opening and closing registers, balancing multiple registers, helping customers with any question or situation that may arise. Helpful skills included the ability to multi-task and prioritize tasks and requests.

Customer Service Specialist

• Oct 2009 - Jun 2010

Scheduled appointments, managed phone calls, maintained the cleanliness of the reception desk as well as the salon shelves. Other duties included, stocking the salon shelves, greeting customers, and promoting and selling JCPenney salon products to customers. Scheduled appointments, managed phone calls, maintained the cleanliness of the reception desk as well as the salon shelves. Other duties included, stocking the salon shelves, greeting customers, and promoting and selling JCPenney salon products to customers.

Spa Receptionist

• Oct 2008 - Oct 2009

Scheduled and verified appointments, maintained the cleanliness and professional atmosphere of the spa lobby as well as the resort's pool and fitness areas. Other duties included, greeting spa patrons for appointments and managing inventory of products. Scheduled and verified appointments, maintained the cleanliness and professional atmosphere of the spa lobby as well as the resort's pool and fitness areas. Other duties included, greeting spa patrons for appointments and managing inventory of products.

Courtesy Clerk and Grocery Cashier

• Jun 2005 - Jun 2007

- Courtesy clerk duties included keeping the front end of the grocery store clean and tidy as well as the remainder of the store with sweeping the aisles and bathroom checks. - Retrieve carts from parking lot and return them to the store. - Support front-end cashiers with price checks, go-backs, and any other requests. - Assisted customers throughout the store with various requests such as, where an item was located or when an item would be back in stock. - Cashier duties included being mindful of and respectful of customers at all times. - Created a friendly environment with great customer service going above and beyond. - Scanning grocery items and bagging (if necessary) as quickly and efficiently as possible. - Handling transactions and counting money. - Balancing cashier tills Show less

Coiler/Packer

• Jun 2005 - Aug 2005

Seasonal Summer-time Position. Worked for position for two summers in 2005 and 2006. - Main job duties included completing the binding of spiral notebook calendars and packing them to be shipped across the country. - Learned to work with others as well as reach deadlines and make goals for the number of notebooks needed to be shipped in a day/week/month. Seasonal Summer-time Position. Worked for position for two summers in 2005 and 2006. - Main job duties included completing the binding of spiral notebook calendars and packing them to be shipped across the country. - Learned to work with others as well as reach deadlines and make goals for the number of notebooks needed to be shipped in a day/week/month.