Experience

Astyra Corporation

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• PC Deployment Technician

  • Jun 2023 - Present



CoStar Group

• United States
• Real Estate
• 700 & Above Employee

• Technical Support Engineer

  • Mar 2022 - Mar 2023

  Identified disparate service levels for CSAT and subordinate managers. Increased overall service level by 45% from 03/2022 to 08/2022. Actively reviewed and improved current configuration and error handling procedures and maintained documentationDrove improvement and enforced best practices in the current application configurationsProficient with and maintained advanced knowledge of the in-house application(s)Drove application improvements by working with internal Product/Engineering teamDesigned and implemented customer retention strategies to increase loyalty and retain business.Analyzed customer feedback, negotiated with customers, implemented retention strategies, and compiled reports for sales managers. Show less

• New Hire Liaison

  • Mar 2022 - Mar 2023

  Homesnap/Homes.com New Hire Training Liason

• Customer Retention Advisor

  • Dec 2022 - Jan 2023

• Product Education and Development Specialist

  • Oct 2022 - Jan 2023

• Onboarding Specialist

  • Jul 2022 - Oct 2022



Bankers Insurance, LLC

• United States
• Insurance
• 200 - 300 Employee

• Customer Service Liaison/Administrative Assistant

  • Feb 2020 - Apr 2020



K3 Media and Marketing Group

• Richmond, Virginia, United States

• Media and Marketing Assistant

  • May 2019 - Dec 2019

  - Assist in all research and data collection - Profile, link, and locate points of contact to further expand the brand - Complete all filing, emailing, and paperwork - Flexibility allowing for travel and career events - Media expansion through Public Relations and Network contact - Assist in all research and data collection - Profile, link, and locate points of contact to further expand the brand - Complete all filing, emailing, and paperwork - Flexibility allowing for travel and career events - Media expansion through Public Relations and Network contact



Point Solutions

• United States
• Marketing Services
• 1 - 100 Employee

• Account Executive

  • Aug 2019 - Sep 2019

  - Sales and marketing representative that provided support for various Fortune 500 clients’ expanding customer base. - Direct sales and marketing positions Experience with: - Direct Sales - Entry Level Sales & Marketing - Consulting - Acquisition - Customer Service - Branding - Business Development - Product Development - Sales Training - Client Representation - Market Management - Customer Relations - Territory Supervision - Campaign Intelligence Show less