Henry Whitney
Customer Service Rep at Octane Fitness- Claim this Profile
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Topline Score
Bio
Sandy Prince-Black
Henry made a recommendation on an aspect of the Mini MBA Program that he attended that I was easily able to implement. His recommendation increased the ability for future participants to track their business acumen decisions. It was an ingenious idea! He also exhibited exemplary teamwork skills and was an avid learner.
Joe Oprosko
Henry is a very dedicated and hard working person that I have worked with now for three years on the CCFA Board of directors. Henry has excellent follow through on both issues and projects he is managing as well as keeping up to date and reporting on projects others are managing. He is always contributing ideas and comments to our discussions and is a positive influence at all times. Henry also has a good personality and seems to get along with all the members of the Board (17 or 18 of us) and is always on time for meetings and appointments.
Sandy Prince-Black
Henry made a recommendation on an aspect of the Mini MBA Program that he attended that I was easily able to implement. His recommendation increased the ability for future participants to track their business acumen decisions. It was an ingenious idea! He also exhibited exemplary teamwork skills and was an avid learner.
Joe Oprosko
Henry is a very dedicated and hard working person that I have worked with now for three years on the CCFA Board of directors. Henry has excellent follow through on both issues and projects he is managing as well as keeping up to date and reporting on projects others are managing. He is always contributing ideas and comments to our discussions and is a positive influence at all times. Henry also has a good personality and seems to get along with all the members of the Board (17 or 18 of us) and is always on time for meetings and appointments.
Sandy Prince-Black
Henry made a recommendation on an aspect of the Mini MBA Program that he attended that I was easily able to implement. His recommendation increased the ability for future participants to track their business acumen decisions. It was an ingenious idea! He also exhibited exemplary teamwork skills and was an avid learner.
Joe Oprosko
Henry is a very dedicated and hard working person that I have worked with now for three years on the CCFA Board of directors. Henry has excellent follow through on both issues and projects he is managing as well as keeping up to date and reporting on projects others are managing. He is always contributing ideas and comments to our discussions and is a positive influence at all times. Henry also has a good personality and seems to get along with all the members of the Board (17 or 18 of us) and is always on time for meetings and appointments.
Sandy Prince-Black
Henry made a recommendation on an aspect of the Mini MBA Program that he attended that I was easily able to implement. His recommendation increased the ability for future participants to track their business acumen decisions. It was an ingenious idea! He also exhibited exemplary teamwork skills and was an avid learner.
Joe Oprosko
Henry is a very dedicated and hard working person that I have worked with now for three years on the CCFA Board of directors. Henry has excellent follow through on both issues and projects he is managing as well as keeping up to date and reporting on projects others are managing. He is always contributing ideas and comments to our discussions and is a positive influence at all times. Henry also has a good personality and seems to get along with all the members of the Board (17 or 18 of us) and is always on time for meetings and appointments.
Experience
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Octane Fitness
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Service Rep
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Aug 2010 - Present
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Chaska Area Youth Basket Ball Assocation
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Chaska, MN
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Gym Scheduler
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Jan 2010 - Present
Schedule gym space for 24 traveling and 20 in-house teams in the Chaska area. Grades 3rd - 8th. Schedule gym space for 24 traveling and 20 in-house teams in the Chaska area. Grades 3rd - 8th.
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Executive Secretary
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Jan 2008 - Present
Volunteer Job I ran the day to day operations of the assocation. CCFA has over 700 3rd - 8th grade football players each fall. Volunteer Job I ran the day to day operations of the assocation. CCFA has over 700 3rd - 8th grade football players each fall.
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Customer Service / Inside Sales
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Mar 1988 - Mar 2009
A specialized manufacturer and supplier of mailroom furniture and equipment with headquarters in Shakopee, MN. Charnstrom has been supplying businesses, organizations, and government agencies since 1959 and offers over 800 products through its 100-page direct mail catalog. Processed orders and requests via telephone, fax or email to timely and accurate completion Handled top dealers, important clients and escalated issues that accounted for 50% of total sales Entered, scheduled and expedited orders per customer requirements and to ensure cost savings Estimated, processed, tracked and invoiced all customer orders, RMA's and credit requests Quoted pricing, checked product availability and provided sales support to a variety of account inquiries Handled all Internet orders and product information requests and checked in shipments Interfaced with sales staff, distributors and vendors to resolve customer issues Diffused angry customer situations and provided constant communication to ensure best possible service Recognized as a highly effective problem solver, with strong communication and documentation skills Office Manager duties included maintaining office inventory, ordering supplies, and processing invoices Prepared Vendor purchase orders Facilitated customer and sales / employee training regarding product knowledge and company procedures Customer Service Skills: Sales and Sales Support Expertise: -Handle Large Volume of Phone Traffic -Inside Point of Contact for Business Customers -Process Inquiries Sent by Email & Fax -Price Quotes & Customer Lead Times -Delivery Scheduling, Tracking and Expediting -Interface with Sales, Distributors & Vendors -Order Entry & Change Orders -General & Technical Inquiries -Catalog Mailings & Sample Requests -Issue Resolution & Customer Satisfaction
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Programmer
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Jan 1980 - Jan 1991
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Education
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2009 - 2009
University of St. Thomas - Opus College of Business
Mini-MBA program -
1985 - 1988
University of Minnesota
Bachelor of Science, History -
1982 - 1985
Normandale Community College
Associate of Arts, General Studies
