Isabel Madrid - PMP, PSM

Manager Project Management at Elisa Videra
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Languages
  • Inglés - Fluent Full professional proficiency
  • Español Native or bilingual proficiency
Skills

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Pedro Barranco Amaro

Isabel es ordenada y sistemática. Prepara las reuniones de forma minuciosa y planifica las tareas con rigor. Tiene un carácter extremadamente afable y una capacidad de persuasión especial para conseguir acuerdos. Un placer trabajar con ella.

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Credentials

  • Professional Scrum Master I - PSM I
    Scrum.org
    Apr, 2023
    - Nov, 2024
  • ITIL V4 Foundation
    AXELOS Global Best Practice
    Dec, 2021
    - Nov, 2024
  • Zoom rooms implementation and integration
    Zoom Video Communications
    Jun, 2019
    - Nov, 2024
  • Prince2 Foundation
    AXELOS Global Best Practice
    Dec, 2018
    - Nov, 2024
  • PMP - Project Management Professional
    Project Management Institute
    Dec, 2015
    - Nov, 2024
  • Cisco Certified Network Associate Security (CCNA)
    Cisco
    Jan, 2002
    - Nov, 2024

Experience

  • Elisa Videra
    • Finland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager Project Management
      • Aug 2022 - Present

      Managing, coaching and supporting a group of experienced Project Managers. Pursuing for a high NPS from customers when delivering video collaboration Projects all over the world. Applying best practices for successfully delivering projects under scope, budget and schedule. Leading by example and having a constant communication with the team is key for achieving our objectives. Constantly motivating and helping the Project Managers to achieve their goals and to challenge them to grow.

    • Senior Project Management
      • Feb 2022 - Present

      Responsible for overseeing the planning and implementation of large complex projects in an international environment.Specialist on managing virtual teams across Europe delivering projects for Digital Signage OOH, Video conferencing systems, B2C Video collaboration solutions.Coaching team members to help them learn and grow.

    • Manager of Customer Experience
      • Apr 2019 - Present

      What is more important than having happy customers?Our daily job is to maintain a constant relationship with customers to assure they have the best experience with our company and with the solutions and services they got from us.Responsible for Customer Experience improvement plan to increase customer satisfaction and loyalty. Interaction with customer to get their feedback on our overall Service, then implementing lessons learned on Projects delivery and Customer Service.Improvements cover better communication skills from Service team, processes review and improvement, providing more user training to customers, more proactive communication with customer. Show less

    • Project Manager PMP
      • Jun 2016 - Present

      Managing key international projects for Video Conferencing and Digital Signage (DOOH) solutions. Successful delivery of projects ranging from 100k to 3.7m value against critical timescales and safety conscious environments.Leading international multi-cultural and cross-functional virtual teams all over Europe, being the central point of contact for internal team, customers and suppliers.Responsibilities include gathering requirements, engaging with stakeholders and creating communications plan, creating and managing project plan, creating Risks and mitigations plan, providing updates and presentations to internal and external stakeholders, controlling budget, compiling documentation and closing project to customer satisfaction. Show less

  • Atlantic Joint Business between American Airlines, British Airways, Iberia, Finnair
    • New York
    • General Management Team - Project Manager
      • Jun 2013 - Nov 2015

      Based in New York, USA. Responsible for the project management of the Cross-Airline Customer Experience program. Key Responsibilities included: • Leading multicultural teams across joint projects for 4 airlines (IB, AA, BA, AY) • Coordinate and provide reporting to Steering and Management Committees • Ensure business objective alignment across all key teams (Business, Technical, Revenue, Finance) • Head up special events for Senior Stakeholders across all 4 airlines (e.g. AJB Conferences) Show less

  • Iberia
    • Spain
    • Airlines and Aviation
    • 700 & Above Employee
    • Loyalty IT Project Manager for Iberia Plus.
      • Aug 2009 - Jun 2013

      Responsible for the delivery of Iberia Plus Loyalty Program as part of the alliance with British Airways. Led IT team, insourced and outsourced, focused on the delivery of functionality to support the loyalty program. Led Project 2020 (Avios) for Iberia IT, to align both Iberia and British Airways in the creation and common adoption of the Avios currency. Challenges included different company methodologies, language, culture, time pressures. Successful delivery obtained through extensive planning, coordinated international approach and continual confirmation of aims. • Creation of Avios currency inside Iberia Plus • Migration of Iberia plus points to Avios with the new value • Create a common tool to move Avios from Iberia Plus to Executive Club and vice versa Show less

    • Production management, in Iberia IT
      • Aug 2002 - Aug 2009

      Heading up the all telecommunications costs and Inventory management to control technology costs as well as identify savings. Responsibilities included hardware and software, IT maintenance contracts and billing analysis. • Creation of Iberia Telephony Database • Design and implementation of Telephony management as part of Iberia Intranet • Control of all communication costs, telephony, data lines, flight communications, airport apps

  • MOVILNET
    • Madrid
    • Sales Manager for enterprises
      • Jul 2002 - Aug 2002

      Company focused on supply of mobile telephony for businesses and individuals. Responsible for opening new sales channel for Enterprise Customers. Solutions including telephony, PBX, CTI, VRU, multifunction office equipment. Company focused on supply of mobile telephony for businesses and individuals. Responsible for opening new sales channel for Enterprise Customers. Solutions including telephony, PBX, CTI, VRU, multifunction office equipment.

  • ADATEL
    • Madrid
    • CTI Product Manager
      • Jan 1996 - Dec 2001

      Responsible for pre-Engineering, including market knowledge for CTI applications; Supplier relationships, CTI product and service catalog (e.g. sales material, pricing, brochures); maintenance; coordination with Development Department on solution design; collaboration with sales team in customer visits and constructing offers. Additional responsibilities included post-production; coordination of integration projects; failure tracking and analysis; product marketing; technical articles; media collaboration (radio); trade shows; seminars as well as the design and maintenance of company website. Products: Voice Mail, Unified Messaging, Billing Telephone analysis, PABX, ACD, Call Center, IVR, ASR, TTS, CTI solutions. Show less

  • Asociacion Proveedores Videotex (APV)
    • Madrid
    • Business Services Manager
      • Dec 1990 - May 1994

      Videotex Association was formed by software and hardware manufacturers as well as service providers to promote the use of unique Videotex data and graphics technologies. Responsible for the technical and commercial management of company. Key duties included: design and installation of Videotex computer systems; end to end management of training; procurement; marketing and promotions; event coordination (Spain and international) Videotex Association was formed by software and hardware manufacturers as well as service providers to promote the use of unique Videotex data and graphics technologies. Responsible for the technical and commercial management of company. Key duties included: design and installation of Videotex computer systems; end to end management of training; procurement; marketing and promotions; event coordination (Spain and international)

  • CENTRISA
    • Madrid y alrededores, España
    • Software Programmer
      • Aug 1989 - Nov 1990

      Building customized applications made with the databases manager BASIS (ver. K) on different machines and operating systems. Design and delivery of training courses in several cities in Spain. Building customized applications made with the databases manager BASIS (ver. K) on different machines and operating systems. Design and delivery of training courses in several cities in Spain.

Education

  • Universidad Politécnica de Madrid
    Diplomatura, Informática de gestión

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