Experience

The Creative Engagement Group

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Global Supplier Partnership Manager

  • Jul 2022 - Present



Ashfield Event Experiences

• United Kingdom
• Events Services
• 200 - 300 Employee

• Global Supplier Partnership Manager

  • Jan 2022 - Present

• Global Supplier Partnership Manager at Ashfield Event Experiences

  • Jan 2022 - Feb 2022



UDG Healthcare

• Ireland
• Pharmaceuticals
• 1 - 100 Employee

• Global Travel Implementation Project Lead

  • Apr 2021 - Feb 2022

  Overall project planning and implementation globally of UDG preferred travel provider. Overall project planning and implementation globally of UDG preferred travel provider.



Ashfield Event Experiences

• United Kingdom
• Events Services
• 200 - 300 Employee

• Travel Department Manager

  • Jun 2012 - Apr 2021

  Maintaining and developing Travel Team operations, providing management support and development for a team of Travel Executives, implementation and development of new travel booking technologies including self-booking functionalities. Organising, planning and prioritising staff and resources to meet objectives and deadlines Reviewing and appraising the team, implementing individual development plans Recruiting and integrating new starters, creating tailor-made new starter training plans Implementation and development of departmental operating systems and processes Leading strategic direction of travel offering Crisis management planning Supplier contract and relationship management Building, maintaining and developing long term relationships with clients Planning, attending and executing client planning meetings Attending client briefings, project meetings and post-event debriefs Delivering internal and external presentations Ensure delivery of all events are in accordance with regulatory and compliance guidelines Managing departmental budgets and targets. Reforecasting End of month travel reconciliations – IATA BSP, rail and transfer returns Preparation of management information Processing of supplier invoices Produce, manage and circulate travel related communications

• Flight Operations Executive

  • Apr 2010 - Jun 2012

  Organisation of travel arrangements for a variety of events including incentives, congresses, conferences & meetings for a number of key clients. Research flight proposals for client enquiries using Galileo and non-Galileo suppliers Propose & present travel information Source published fare solutions to individual travel requests Make travel reservations for both group and individual bookings using Galileo and supplier websites Manage & action all group travel related requests & requirements Manage all individual and group flight deadlines Liaison with internal teams & with external suppliers File management Issue & distribute travel documentation for all suppliers Use of Travelpower back office system Event debriefs Negotiate group rates & cost savings with suppliers Financial management of all travel documentation Post Event Reconciliation Achieve all Client and/or UniversalProcon driven Service Level Agreements (SLAs).



kaleidoscope Travel Group

• Leicestershire, England, United Kingdom

• Team Leader

  • Aug 2009 - Apr 2010

  Responsibilities include leading and developing a team of contact centre advisers to provide consistent first class levels of service, as well as delivering results to ensure that business objectives were achieved and exceeded. Responsibilities include leading and developing a team of contact centre advisers to provide consistent first class levels of service, as well as delivering results to ensure that business objectives were achieved and exceeded.



HRG

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Section Manager (Groups Department)

  • Sep 2007 - Feb 2009

  Duties involve overseeing a team of 18 consultants, ensuring workloads were managed effectively, conducting appraisals, attending client meetings, implementing new processes, ensuring accounts are handled correctly, overseeing team training, planning and delivering team meetings, etc. Working to budgets and dealing with rates and invoices.

• Senior Project Coordinator

  • Aug 2005 - Sep 2007

  This role required me to oversee a team of two consultants working on one specific account. Daily duties involved liaising with an events team of 12 people to plan and book large incentive groups. Regular client and supplier visits and meetings. Working with budgets, to tight deadlines and sending out proposals.

• Group Travel Consultant

  • Apr 2003 - Aug 2005

  Within a week of returning from Australia I gained employment within their groups team as a Group travel consultant. Daily duties involved taking on enquiries, confirming and overseeing large flight bookings of 10 passengers or more.



Millington Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Internet Sales & Web Development

  • Mar 2001 - Sep 2001

  I returned to Millington Travel to assist with building a website and managing the resulting bookings. This was achieved and launched shortly before I left. I returned to Millington Travel to assist with building a website and managing the resulting bookings. This was achieved and launched shortly before I left.



Thomson Holidays

• Various

• Overseas Holiday Representative

  • Sep 1998 - Mar 2001

  During my time with Thomson holidays I worked in various resorts on the islands of Tenerife and Majorca, as well as in Tunisia. Daily duties would involve Meeting & greeting guests at the airport, delivering welcome presentations, handling customer complaints, guiding excursions, being responsible for excursion sales accounts, putting together excursion itineraries, etc. During my time with Thomson holidays I worked in various resorts on the islands of Tenerife and Majorca, as well as in Tunisia. Daily duties would involve Meeting & greeting guests at the airport, delivering welcome presentations, handling customer complaints, guiding excursions, being responsible for excursion sales accounts, putting together excursion itineraries, etc.



Millington Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• American/Canadian tailor-made holiday consultant

  • Jul 1994 - Sep 1998

  This involved planning routes, flights, accommodation & transport options for clients traveling to various parts of North America and Canada. This involved planning routes, flights, accommodation & transport options for clients traveling to various parts of North America and Canada.