Internal Account Manager

• May 2023 - Present

Head of Customer Relationship Management

• Dec 2020 - Sep 2021

Senior Business Development Manager

• Feb 2019 - Sep 2020

• Responsible for strategizing, launching and scaling up business operations in new markets. • Lead generation to identify key properties which can be acquired to do business with OYO • Meet property owners and sell OYO's Vision of providing comfortable stays for many. • Build a joint business plan with the property owners in order to have a profitable business association • Liaise with key stakeholders- Property Owners, Transformation and Operation team, across all stages from lead generation to property going live • Periodic review of the SLAs signed off with the property owners • Resolve issues arising between Property Owners, Transformation Team & Operations Team Key performance indicators: • Number of Sellable Rooms Signed month on month • Number of Sellable Rooms made live month on month • Gross margin derived from the properties signed Show less

Account Manager

• Apr 2017 - Jan 2019

• Using tools to analyse hotel/city performance and to prioritize actions; • Organise operational plans; • Visiting key accounts and join team members on field trips, events, etc • Responsible for area coverage and growth of the assigned areas; • Hotel complaints and problems solving; • Support Booking.com BV in practising allotment management; getting more availability and better rates; • Generate quantity and quality reports for information support to Booking.com BV; • Advise hotels about internet strategies; • Organize and coordinate Tourist Trade Fair visits; • Assist Booking.com BV in marketing its brand name to hotels; • Support Booking.com BV in expanding hotel networks; • Lead and develop a well-performing team; • Responsible for coverage of the appointed area within South India • Support Booking.com BV’s strategy for hotel availability and supply within South India; • Analyse and identify existing areas; • Support Booking.com BV in managing relationships for new hotel chains or for important hotels, including visitations; • Implement promotions based on seasonality of the appointed area; • Monitor progress and manage the performance of hotel teams for the appointed area; • Providing information support to Booking.com BV by conducting thorough competitor research and analysis reporting in order to gain competitive edge on hotel availability and supply; • Demonstrate outstanding analytical ability to work with national groups to promote growth. Show less

Sr. Business Manager

• Apr 2015 - Mar 2017

• Maintain key accounts (e.g. Hotel Chains, Top Seller Hotels in the respective market etc.) by conducting weekly competitive analysis for key markets, • Report findings and make adjustments monitor. • Evaluate and report on individual accounts and markets progress toward weekly, monthly and annual targets. • Provide educational seminars, take advantage of merchandising/advertising opportunities. • Identify opportunities for growth. • Initiate annual contract renewal process for larger accounts. Show less

Business Manager

• Jul 2013 - Mar 2015

• Enhancing business volumes and ensuring an increase in profits of the branch along with expanding business globally on researching the international opportunity. • Promoting products and creating brand awareness by attending exhibitions related to copper & electricity industry. • Enhancing business volumes and ensuring an increase in profits of the branch along with expanding business globally on researching the international opportunity. • Promoting products and creating brand awareness by attending exhibitions related to copper & electricity industry.

Assistant Manager

• Jan 2013 - Jun 2013

• Worked at the HQ of IIFL and managed selling of third party financial products like mutual funds, insurances, bonds, etc. being a part of large distribution network. • Reported to the Asst. Vice President, prepared MIS and business reports. • Worked at the HQ of IIFL and managed selling of third party financial products like mutual funds, insurances, bonds, etc. being a part of large distribution network. • Reported to the Asst. Vice President, prepared MIS and business reports.

Marketing Executive

• Apr 2009 - Sep 2011

Managed invoice processing, payments and assisted in achieving sales target as a marketing executive working in marketing department. Managed invoice processing, payments and assisted in achieving sales target as a marketing executive working in marketing department.