Experience

Axelgaard Manufacturing Company

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Information Technology Administrator

  • Mar 2022 - Present



Kisco Senior Living

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Service Desk Analyst

  • May 2021 - Mar 2022

  information security administration, Carbon Black administration, printer administration, troubleshooting hardware, software, and network issues, VPN support, Microsoft 365 administration, Adobe administration, Azure, Cisco phone configuration and administration information security administration, Carbon Black administration, printer administration, troubleshooting hardware, software, and network issues, VPN support, Microsoft 365 administration, Adobe administration, Azure, Cisco phone configuration and administration



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Senior Technology Support Analyst

  • Sep 2015 - Mar 2021

  This position supports a high capacity fast paced automated pharmacy and provides hardware and software support for 150 desktop computers running proprietary software in a Windows 7 environment; Systems administration; Windows server support including processing tape backups; Image development; SQL queries; Troubleshooting production issues; Technical writing; Process documentation; This position supports a high capacity fast paced automated pharmacy and provides hardware and software support for 150 desktop computers running proprietary software in a Windows 7 environment; Systems administration; Windows server support including processing tape backups; Image development; SQL queries; Troubleshooting production issues; Technical writing; Process documentation;



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Team Supervisor

  • Dec 2014 - Jun 2015

  Supervising a talented and dynamic team of individuals supporting software, hardware, tablets, smart phones, and special projects. Process development and documentation, Training and team development, Developing and deploying consistent and reliable standards, guidelines, policies, and procedures to ensure the continued success and improvement of the top rated department at HP's Rancho Bernardo campus. Supervising a talented and dynamic team of individuals supporting software, hardware, tablets, smart phones, and special projects. Process development and documentation, Training and team development, Developing and deploying consistent and reliable standards, guidelines, policies, and procedures to ensure the continued success and improvement of the top rated department at HP's Rancho Bernardo campus.



Palomar Health Medical Group

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Computer Technician

  • Dec 2012 - Dec 2014

  Active Directory administration, Exchange administration, Image development, Technical Writing, desktop support (hardware and software; local and remote), Cisco Telephony troubleshooting and administration, Project Management, Printer administration, Network support and troubleshooting Active Directory administration, Exchange administration, Image development, Technical Writing, desktop support (hardware and software; local and remote), Cisco Telephony troubleshooting and administration, Project Management, Printer administration, Network support and troubleshooting



Port of San Diego

• United States
• Government Administration
• 300 - 400 Employee

• Lead Support Services

  • Apr 2012 - Nov 2012

  Leading a dynamic team of 7 individuals; Managing work order queue, Resource allocation; Technical Writing; Process development; Project Coordination; Desktop support; Systems administration; VPN Support; Asset Management; Employee Development. Productivity reporting; Leading a dynamic team of 7 individuals; Managing work order queue, Resource allocation; Technical Writing; Process development; Project Coordination; Desktop support; Systems administration; VPN Support; Asset Management; Employee Development. Productivity reporting;



Sutter Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Support Technician

  • Feb 2010 - Apr 2012

  Desktop support; Information Services Logistics Manager; Systems Administration; VPN Support; Asset Management; Technical liaison for Sutter board members and employees working from home; Radiology Workstation Configuration; Technical Writing; Project Coordination; Hardware Inventory Desktop support; Information Services Logistics Manager; Systems Administration; VPN Support; Asset Management; Technical liaison for Sutter board members and employees working from home; Radiology Workstation Configuration; Technical Writing; Project Coordination; Hardware Inventory



California Hospital Association

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Systems Analyst

  • Oct 2006 - May 2009

  Project management of enterprise wide software and hardware rollouts; Server 2003 installation, deployment, administration and backups; Helpdesk support for users at local and remote sites. Desktop support for Windows XP and Vista; Admin duties for: Active Directory, Exchange, Adobe Connect, VPN, GoToMyPC, BES, card key, and telephony (including: installation, wiring, programming, and maintenance); MSI Packaging; Image development (including creation, testing and deployment); Boot disk development; Network support including wiring, patching, and troubleshooting; Technical writing. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Technology Solutions Engineer

  • Jul 1999 - Nov 2006

  Desktop support manager; Project management of enterprise level projects; Novell and Active Directory administration; Novell to Microsoft Active Directory conversion; Implementation and maintenance of call center telephony hardware and software, Installation and maintenance of software test lab; Desktop support for Windows 3.1, 95, 98, NT, 2000, & XP, and IBM OS/2; Image development (including creation, testing and deployment); Hardware support for PC’s, printers, and peripherals; Network support; MSI packaging and distribution; File Encryption; Technical writing; Training. Show less



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Internet Technician - Level 3

  • Jul 1996 - May 1999

  I provided 3rd level support for escalated internet connection issues and network outages, dispatched repair services, and trained new internet technicians. I provided 3rd level support for escalated internet connection issues and network outages, dispatched repair services, and trained new internet technicians.