Experience

Varnum LLP

• United States
• Law Practice
• 200 - 300 Employee

• Network Assistant

  • Jul 2002 - Dec 2019

  Greater Grand Rapids, Michigan Area ▪ Responsible for implementation, installation, maintenance and support of end user infrastructure equipment, software and connectivity for PCs, printers, scanners, LAN, AV, telephone, and hand-held devices. ▪ Managed mobile devices for 180 lines throughout the law firm which involved tasks including setting up new devices and transferring old data to new devices, ordered new products, and handled insurance claims with Asurion for replacement devices. ▪ Implemented the mobile… Show more ▪ Responsible for implementation, installation, maintenance and support of end user infrastructure equipment, software and connectivity for PCs, printers, scanners, LAN, AV, telephone, and hand-held devices. ▪ Managed mobile devices for 180 lines throughout the law firm which involved tasks including setting up new devices and transferring old data to new devices, ordered new products, and handled insurance claims with Asurion for replacement devices. ▪ Implemented the mobile device management platform called Intune to systematically monitor problems with all mobile devices. ▪ Annually presented to the Policy Committee any needed changes for the company’s Verizon account and then met with Verizon representatives to discuss and evaluate new options and features. ▪ Identified solutions to software and hardware problems and performed basic troubleshooting for all devices, including hand-held. ▪ Performed diagnostic checks on desktop computers to maintain machine capabilities and prevention of viruses. ▪ Installed printer drivers on employee computers and resolved hardware issues for printers in the office. ▪ Setup new VOIP phones, created new extensions, and maintained the phone system for around 350 employees. ▪ Implemented equipment designed for video conferencing, worked with vendors to make sure it worked properly, regularly monitored the AV system, and trained company employees on video conference software. ▪ Assisted with setup of daily Skype and video conferencing meetings and managed quality. ▪ Logged and closed in real-time all ticket requests within established service levels using the ticket management system. ▪ Maintained one-on-one contact with users throughout the lifecycle of an incident or request. ▪ Held “Lunch and Learn” company-wide presentations on mobile device updates and new features. ▪ Updated user training manuals and procedures. ▪ Involved in the installation, rollout, and upgrade of new software, hardware, and systems. Show less



Employment Group Incorporation

• Mailroom Supervisor

  • Apr 1998 - Feb 2002

  Greater Grand Rapids, Michigan Area