Operations Manager

• Jul 2019 - Present

Realtor

• Feb 2013 - 2021

Ensure client satisfaction by offering a memorable Real Estate experience. Identify client needs finding products to meet their criteria and navigating through contract negotiations while overseeing clients interest. Established and created a personal brand while developing an independent business model with sound organization systems for operations, follow up, referrals and client retention. Ensure client satisfaction by offering a memorable Real Estate experience. Identify client needs finding products to meet their criteria and navigating through contract negotiations while overseeing clients interest. Established and created a personal brand while developing an independent business model with sound organization systems for operations, follow up, referrals and client retention.

Housing Coordinator

• Mar 2016 - Jul 2019

Successfully planned, managed and executed the oversite for the housing for technology companies and their annual events and small meetings. Created and managed the housing breakdown, inventory and budget for the housing of both the attendees and staff for the event; Assisted in the managing of attrition risk and ensured overall financial liability regarding sleeping rooms were minimized to protect client's financial interest. Tested the registration and housing systems to ensure accuracy; Coordinated, managed and maximized the hotel concessions for each event; Set up and managed sub-blocks. Worked directly with the hotel and all housing vendor contacts; Worked directly with event Operations manager to manage all room blocks and sub blocks; Participated in weekly registration, housing and operations calls; Created and presented housing updates via power point presentations on operations calls. Show less

Wedding Chapel & Revenue Manager

• Jul 2001 - Feb 2013

Led a team to financial success in achieving annual increases in revenue of 24%, increased profit margins, raised the average check by 172%. This was done by transforming hourly personnel into a highly trained, commission able sales staff, with accountability to their revenue goals. Proven myself as a leader in the industry setting standards for the company's network of chapels, and have been solely instrumental in the integration of Delphi/Daylight into a non-traditional usage of the application for use in the wedding chapel. Show less

Daylight Key-Operator

• Jul 2001 - Feb 2013

Oversaw departmental needs of Daylight software, evaluating effectiveness, and perform ability, adjusting procedures as needed. Responsible for maintaining database, weekly reports, customized revenue and product mix reports, creating custom documents, and standards for sister property wedding chapels. Support users in the functionality and perform ability of system enhancing their working experience.

Delphi Administrator

• Apr 2001 - Jul 2001

Oversaw departmental needs of Delphi software, evaluating effectiveness, and per-formability, adjusting procedures as needed. Responsible for maintaining database, weekly reports, customized revenue and product mix reports, creating merge documents. Responsible for training of new employees. Oversaw departmental needs of Delphi software, evaluating effectiveness, and per-formability, adjusting procedures as needed. Responsible for maintaining database, weekly reports, customized revenue and product mix reports, creating merge documents. Responsible for training of new employees.

Sales Assistant

• Jan 2000 - Dec 2000

Using Delphi, input group bookings, including room blocks, function specifications, generated contracts,and maintained files. worked closely with the Sales Manager and Group contact to customized check-in billing, room accommodations and other communication to operating departments for group from 10 to 1500 attendees. Attended pre-convention meetings. Using Delphi, input group bookings, including room blocks, function specifications, generated contracts,and maintained files. worked closely with the Sales Manager and Group contact to customized check-in billing, room accommodations and other communication to operating departments for group from 10 to 1500 attendees. Attended pre-convention meetings.

Group Reservation Supervisor

• May 1997 - Jan 1999

Primary function was overseeing Wholesale and Group room blocks, adjusting blocks while focusing on utilization for citywide conventions, casino and transient demand. Block analysis, report compilation in preparation for attendance of weekly forecast meeting. Managed 25 employees; supervised, trained, scheduled, administered payroll and issued progressive counseling

Group Reservations Coordinator

• Jul 1996 - May 1998

Worked closely with the Sales Manager and Group Contact to customize check-in, billing, room accommodations and other communication to operating departments for groups from 10 to 1500 attendees. Attended pre-convention meetings.

Group Reservations Coordinator

• Dec 1993 - Jun 1994

Worked closely with the Sales Manager and Group Contact to customize check-in, billing, room accommodations and other communication to operating departments for groups from 10 to 1500 attendees. Attended pre-convention meetings. Worked closely with the Sales Manager and Group Contact to customize check-in, billing, room accommodations and other communication to operating departments for groups from 10 to 1500 attendees. Attended pre-convention meetings.

Front Desk ~ Group Specialist

• Jul 1989 - Dec 1993

Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service. Worked in the Group Department handling group arrivals, and was responsible for maintaining account balances on group master accounts, as outlined with Hotel Operations procedures. Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service. Worked in the Group Department handling group arrivals, and was responsible for maintaining account balances on group master accounts, as outlined with Hotel Operations procedures.

Front Desk Representative

• Feb 1988 - Jul 1989

Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service. Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service.

Front Desk Representative

• Feb 1987 - Feb 1988

Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service. Executed standard Front Desk procedures; including cash handling skills, and face-to-face customer service.