Experience

Teleion

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Managing Partner

  • Aug 2016 - Present

  Greater Seattle Area At Teleion, we understand the importance of leveraging your new and established Compliance and IT investments to effectively engage and build long-term relationships with your customers. Teleion's team of experienced Professionals help their clients understand business challenges, define solutions and provide tangible deliverables to implement programs that take you and your strategies to the next level.



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Strategic Digital Transformation

  • 2013 - Jul 2016

  Redmond, Wa Developed a client specific portfolio of scaled Cloud Solutions and Services, delivering strategic business outcomes via Enterprise wide Digital Transformation. These proven solutions produced improved efficiency, resilience and agility for on premise, hybrid and cloud environments, by helping to lower costs while accelerating specific business strategies.



Alvarez & Marsal

• United States
• Business Consulting and Services
• 700 & Above Employee

• Enterprise Transformation, Senior Director

  • 2012 - 2013

  Greater Seattle Area Senior engagement leader within the Business Consulting practice of this turnaround, interim management and business advisory services firm. Defined and executed CIO-sponsored global IT Managed Services Transformation for market-leading Fortune 500 Technology Companies. Accelerated capital performance, resolution of persistent challenges, and maximized value across the corporate and investment lifecycles with a proven mix of operational, consulting, and industry expertise.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• General Manager, Global Strategic IT Capability Architecture & Transformation

  • 2011 - 2012

  Redmond, WA Led Microsoft’s global IT Transformation team dedicated to establishing and implementing targeted IT Capability Strategies ―centered on the identification and propagation of uncompromising customer centric IT methodologies and technology standards maximizing consistency, efficiency, business impact, and revenue generation throughout the Microsoft IT organization, of ~4,100 internal tech employees and ~8,500 vendors. Methodology Implementation included: - Next Generation Agile… Show more Led Microsoft’s global IT Transformation team dedicated to establishing and implementing targeted IT Capability Strategies ―centered on the identification and propagation of uncompromising customer centric IT methodologies and technology standards maximizing consistency, efficiency, business impact, and revenue generation throughout the Microsoft IT organization, of ~4,100 internal tech employees and ~8,500 vendors. Methodology Implementation included: - Next Generation Agile - Scenario Focused Engineering - Continuous Integration - Continuous Delivery - Continuous Deployment - Managed Services

• General Manager (Division CIO), Sales IT & Customer Services Support IT

  • 2009 - 2011

  Redmond, WA Led a global team charged with developing and rolling out a 3-year IT Engineering strategy across Microsoft IT, encompassing ~2,000 employees and ~2,500 vendors. Utilized Gen2 Agile Development, Six Sigma, Dynamic Systems Modeling, Lean, and PROSCI change management practices. This new strategy increased global IT program delivery consistency (time, budget, scope, quality) from 72% to 92% within two years, surpassing the accepted industry benchmark for "world class"… Show more Led a global team charged with developing and rolling out a 3-year IT Engineering strategy across Microsoft IT, encompassing ~2,000 employees and ~2,500 vendors. Utilized Gen2 Agile Development, Six Sigma, Dynamic Systems Modeling, Lean, and PROSCI change management practices. This new strategy increased global IT program delivery consistency (time, budget, scope, quality) from 72% to 92% within two years, surpassing the accepted industry benchmark for "world class" delivery. Accountable for IT Solutions Engineering, supporting the following global business functions: Enterprise/Mid-market Sales, and Customer Services/Support. Managed the associated Cost Center of $47 million.

• General Manager (Division CIO), Finance IT

  • 2005 - 2009

  Redmond, WA Accountable for IT Solutions and Operations, supporting the following global business functions: Accounting, Forecasting and Planning, Corporate Procurement, Payroll, Accounts Payable, Real Estate and Facilities, Tax and Treasury and Audit. Established a "Center of Excellence" Program to shift Microsoft's Finance IT to an Enterprise level delivery/operations model offering greater reliability, predictability, and supportability. Established Executive Governance model with a 3-year Roadmap.… Show more Accountable for IT Solutions and Operations, supporting the following global business functions: Accounting, Forecasting and Planning, Corporate Procurement, Payroll, Accounts Payable, Real Estate and Facilities, Tax and Treasury and Audit. Established a "Center of Excellence" Program to shift Microsoft's Finance IT to an Enterprise level delivery/operations model offering greater reliability, predictability, and supportability. Established Executive Governance model with a 3-year Roadmap. Managed the associated Cost Center of $53 million.

• Sr. Director, Global Marketing and Sales IT

  • 2003 - 2005

  Redmond, WA Accountable for IT Solutions and Operations supporting the following global functions: Consolidated Product and Services Revenue Business Intelligence, Consolidated Distributor and Reseller Revenue and Inventory Business Intelligence, Marketing Forecasting, Marketing Events and Registration, Enterprise and Mid-market Siebel Sales CRM, Cloud CRM, Sales Force Incentive Compensation, and Worldwide Customer Marketing Analytics and Business Intelligence. Consolidated a fragmented global CRM… Show more Accountable for IT Solutions and Operations supporting the following global functions: Consolidated Product and Services Revenue Business Intelligence, Consolidated Distributor and Reseller Revenue and Inventory Business Intelligence, Marketing Forecasting, Marketing Events and Registration, Enterprise and Mid-market Siebel Sales CRM, Cloud CRM, Sales Force Incentive Compensation, and Worldwide Customer Marketing Analytics and Business Intelligence. Consolidated a fragmented global CRM implementation into a single scaled-up infrastructure that eliminated negative business impacts due to data latency and increased SLA compliance from 67% to 100%; these efforts resulted in savings of $3.7million annually. Managed the associated Cost Center of $49 million

• Sr. Director, Global Marketing and Sales Business Intelligence IT

  • 1999 - 2003

  Redmond, WA Accountable for IT Solutions and Operations supporting the following global functions: Worldwide Customer Marketing, Analytics and Business Intelligence, Marketing Forecasting, Marketing Events and Registration, and Product/Services Revenue Business Intelligence. Achieved over $6M in savings through effective leveraging of offshore development resources. Evangelized new thinking and Microsoft solutions to influential industry groups including Gartner and Unisys; efforts traced to $146M in… Show more Accountable for IT Solutions and Operations supporting the following global functions: Worldwide Customer Marketing, Analytics and Business Intelligence, Marketing Forecasting, Marketing Events and Registration, and Product/Services Revenue Business Intelligence. Achieved over $6M in savings through effective leveraging of offshore development resources. Evangelized new thinking and Microsoft solutions to influential industry groups including Gartner and Unisys; efforts traced to $146M in increased sales through Unisys alone. Managed the associated Cost Center of $39 million.

• Sr. Manager, Global Sales Business Intelligence IT

  • 1995 - 1999

  Redmond, WA Accountable for IT Solutions and Operations, supporting the following global BI functions: Consolidated Product and Services revenue Business Intelligence, Consolidated Distributor and Reseller Revenue and Inventory Business Intelligence. Consolidated Business Intelligence systems across 1,100 Distributor and Reseller sites, allowing greater quality/consistency related to rebates, sales support, and revenue posting. Implemented automated data cleansing processes to eliminate manual effort… Show more Accountable for IT Solutions and Operations, supporting the following global BI functions: Consolidated Product and Services revenue Business Intelligence, Consolidated Distributor and Reseller Revenue and Inventory Business Intelligence. Consolidated Business Intelligence systems across 1,100 Distributor and Reseller sites, allowing greater quality/consistency related to rebates, sales support, and revenue posting. Implemented automated data cleansing processes to eliminate manual effort, improving data availability and accuracy by 90%. Managed the associated Cost Center of $24 million.

• International Accountant

  • 1993 - 1995

  Redmond, Wa Overall accountability for the International General Ledger.



Diversified Loans

• Finance and IT Manager

  • 1992 - 1994

  Greater Seattle Area Implemented CRM and Financial Systems to support growth with a rapidly increasing customer base. Reduced loan processing time by 90%.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Accountant & Sales Associate

  • 1985 - 1992

  Seattle, WA