Experience

Campspot

• United States
• Software Development
• 1 - 100 Employee

• Learning & Development Program Manager

  • Jun 2023 - Present

  • Spearhead the role of a knowledge champion, empowering clients with enhanced confidence in Campspot software utilization.• Devise and execute a comprehensive certification program, facilitating clients in effectively training their personnel to proficiently navigate the platform.• Oversee, curate, and systematically organize the Knowledge Base within the platform.• Collaborate actively with the development team, leveraging experience and insights to contribute to the refinement of upcoming features.• Pioneered the creation and management of a novel fee-based training initiative for clients, enhancing their mastery of the platform's capabilities.• Proactively communicate new feature releases to clients, ensuring they are well-versed in optimal usage practices. Show less

• Training & Development Specialist

  • Nov 2022 - Jun 2023

  • Orchestrated the development and implementation of a client-facing certification program, resulting in enhanced client satisfaction and proficiency in software usage decreasing support tickets.• Elevating the client experience by crafting and managing fee-based training sessions, further solidifying Campspot as a reliable industry resource.• Enhanced organizational efficiency by revamping and managing the platform's Knowledge Base, ensuring users have easy access to accurate information.• Acted as a bridge between development and end-users, channeling client feedback and insights to influence the enhancement of software functionality. Show less



Kampgrounds of America, Inc.

• United States
• Recreational Facilities
• 1 - 100 Employee

• Senior Revenue Manager

  • Jan 2022 - Present

  • Spearheaded and nurtured a high-performing team of Revenue Professionals, strategically executing a visionary Commercial Strategy to drive growth.• Recruited, trained, and led a dynamic team of Revenue professionals managing a diverse portfolio of 50 properties.• Crafted a comprehensive, hands-on training program to ensure seamless onboarding for new team members, both in-person and remotely.• Designed and implemented a progressive continuing education curriculum tailored to individual team members as they advanced in their roles.• Ensured regional leaders were equipped with up-to-date Commercial Strategy standards and software insights through targeted continuing education initiatives.• Formulated and documented standardized operating procedures that aligned with the overarching revenue growth vision for the enterprise.• Pioneered competitive analysis practices and reporting methodologies to provide actionable insights within the property portfolio.• Innovatively developed and executed adaptable Revenue Strategy practices, fostering an environment of continuous improvement.• Engineered streamlined processes and procedures to enhance portfolio-wide efficiency and cohesion.• Led, monitored, and supervised the comprehensive implementation of Revenue Strategy initiatives by the Revenue team.• Generated property, regional, and national level performance reports to facilitate strategic decision-making.• Continuously identified novel opportunities to elevate Revenue Strategy standards and performance.• Played a pivotal role in selecting and integrating software programs and strategic partners to amplify Revenue Strategy processes.• Provided valuable consultation to internal PMS developers, driving the evolution of proprietary software in alignment with Revenue Strategy needs. Show less

• Revenue Manager

  • Sep 2018 - Mar 2022

  • Manage revenue strategy for a portfolio of 8 properties with approximately $25 Million in gross profit• Effectively performed multiple analysis and strategy roles focused on increasing revenue• Increased revenue year over year approximately 8 – 11%• Conceptualizing organizations first revenue strategy philosophy• Utilize Excel to manage data and create reports• Develop skills in Microsoft Power BI to design dashboard reports utilizing raw data to create effective revenue and yield management strategies• Manage approximately 152 different price points and 2,045 units• Generate daily, weekly, and monthly revenue management reports and facilitate weekly strategy meetings with key stakeholders• Demonstrate excellent skills in creative problem-solving• Analyzed and selected a new PMS and POS software to utilize across facilities• Verified contracts, and supported software integration and implementation• Created a training program on the proper use of the new software and acted as a subject matter expert on both systems• Create and analyze daily, weekly, and monthly key business reports – including day by day forecasts, market segmentation detail, and pace for transient reservations – adjust sales and pricing strategies when needed and sharing with Revenue, Operations, and Marketing Teams• Collaborate with internal marketing team to create and implement special packages, annual promotions, and flash sales. Show less

• Regional Operations Coordinator

  • Oct 2015 - Feb 2020

  • Managed a portfolio of 16 campgrounds with approximately $40 million revenue, and $16 million in profit• Participated in project management roles to support Regional Leadership to strategically track over 80 capital projects annually in an accurate, efficient, and expedient manner, meeting project deliverables as well as strict budgets• Managed the implementation of a new database management software for 30 campgrounds providing hands on, IRT training and currently the main source of problem-solving for the team• Planned and executed a software conversion including a detailed step by step end-user training manual to be used at 30 locations then to be published to roll-out an additional 500 Franchise locations • Developed a thorough six-month new Manager Training Program by writing a fully executed and comprehensive plan Show less



Maxim Health Systems

• Regional Program Manager

  • Jul 2015 - Oct 2015

  • Increased regional annual revenues while maintaining consistent operating income through well-planned project scheduling and coordination strategies and effective time/resource optimization. • Managed a book of business including several large national accounts including Blue Cross Blue Shield North Carolina, Brookdale Senior Living, IBM, Bank of America, US Airways, and Florida Blue Cross Blue Shield • Extensive use of Excel to manage data and information • Increased regional annual revenues while maintaining consistent operating income through well-planned project scheduling and coordination strategies and effective time/resource optimization. • Managed a book of business including several large national accounts including Blue Cross Blue Shield North Carolina, Brookdale Senior Living, IBM, Bank of America, US Airways, and Florida Blue Cross Blue Shield • Extensive use of Excel to manage data and information



Maxim Healthcare Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Area Recruiter Lead

  • Feb 2015 - Oct 2015

  • Developed a talent pipeline through targeted marketing and recruitment• Participated in a leadership training program to develop high-level recruiting skills and support new recruiters• Created and developed recruiting technical training plans• Taught new recruiters advanced skillsets to ensure the right caregivers were being hired to effectively support each patient

• Healthcare Recruiter

  • Jan 2014 - Jul 2015