Joshua Alvarado
Senior Customer Support Specialist at Earnnest- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Faith La Belle
Josh is just an incredible person; I'm so thankful to have him on my team. He is a really quick learner. When he joined Earnnest, he picked up on our product, process, and tools faster than anyone else who has ever joined the Support Department, setting a training record at the time. And that was in our busiest time of year, too! He is humble. When I bring mistakes to his attention, he strives to learn from the experience. If he realizes he does wrong, he admits it. His leadership on the team and his excellent performance have also been exemplary. As a result, he was promoted to Senior Customer Support Specialist in January 2023.
J. Durell Grisebaum
Josh is the newest member of my team, and has quickly proven himself to be an outstanding servant to our customers, and a huge asset to Earnnest. He started off quickly and in our busiest time of year, having the shortest training regimen of anyone I've ever trained for a Technical Service role. He was able to get started on real work 16% faster than the previous record for fastest training period. In addition to his quick learning, he's proved himself adaptable to any challenge we've put before him, for example collecting almost $160,000 in delinquent payments over the course of about 3 months. He's also been willing to sacrifice for people on our team so they could spend more time with their church, friends, and community. Josh's humility is also remarkable. The few times he does make a mistake, he owns it. If he's not aware of it, he never acts defensively and recognizes that it's to help him improve. He knows to ask questions to make sure of his understanding before he acts unwisely.
Faith La Belle
Josh is just an incredible person; I'm so thankful to have him on my team. He is a really quick learner. When he joined Earnnest, he picked up on our product, process, and tools faster than anyone else who has ever joined the Support Department, setting a training record at the time. And that was in our busiest time of year, too! He is humble. When I bring mistakes to his attention, he strives to learn from the experience. If he realizes he does wrong, he admits it. His leadership on the team and his excellent performance have also been exemplary. As a result, he was promoted to Senior Customer Support Specialist in January 2023.
J. Durell Grisebaum
Josh is the newest member of my team, and has quickly proven himself to be an outstanding servant to our customers, and a huge asset to Earnnest. He started off quickly and in our busiest time of year, having the shortest training regimen of anyone I've ever trained for a Technical Service role. He was able to get started on real work 16% faster than the previous record for fastest training period. In addition to his quick learning, he's proved himself adaptable to any challenge we've put before him, for example collecting almost $160,000 in delinquent payments over the course of about 3 months. He's also been willing to sacrifice for people on our team so they could spend more time with their church, friends, and community. Josh's humility is also remarkable. The few times he does make a mistake, he owns it. If he's not aware of it, he never acts defensively and recognizes that it's to help him improve. He knows to ask questions to make sure of his understanding before he acts unwisely.
Faith La Belle
Josh is just an incredible person; I'm so thankful to have him on my team. He is a really quick learner. When he joined Earnnest, he picked up on our product, process, and tools faster than anyone else who has ever joined the Support Department, setting a training record at the time. And that was in our busiest time of year, too! He is humble. When I bring mistakes to his attention, he strives to learn from the experience. If he realizes he does wrong, he admits it. His leadership on the team and his excellent performance have also been exemplary. As a result, he was promoted to Senior Customer Support Specialist in January 2023.
J. Durell Grisebaum
Josh is the newest member of my team, and has quickly proven himself to be an outstanding servant to our customers, and a huge asset to Earnnest. He started off quickly and in our busiest time of year, having the shortest training regimen of anyone I've ever trained for a Technical Service role. He was able to get started on real work 16% faster than the previous record for fastest training period. In addition to his quick learning, he's proved himself adaptable to any challenge we've put before him, for example collecting almost $160,000 in delinquent payments over the course of about 3 months. He's also been willing to sacrifice for people on our team so they could spend more time with their church, friends, and community. Josh's humility is also remarkable. The few times he does make a mistake, he owns it. If he's not aware of it, he never acts defensively and recognizes that it's to help him improve. He knows to ask questions to make sure of his understanding before he acts unwisely.
Faith La Belle
Josh is just an incredible person; I'm so thankful to have him on my team. He is a really quick learner. When he joined Earnnest, he picked up on our product, process, and tools faster than anyone else who has ever joined the Support Department, setting a training record at the time. And that was in our busiest time of year, too! He is humble. When I bring mistakes to his attention, he strives to learn from the experience. If he realizes he does wrong, he admits it. His leadership on the team and his excellent performance have also been exemplary. As a result, he was promoted to Senior Customer Support Specialist in January 2023.
J. Durell Grisebaum
Josh is the newest member of my team, and has quickly proven himself to be an outstanding servant to our customers, and a huge asset to Earnnest. He started off quickly and in our busiest time of year, having the shortest training regimen of anyone I've ever trained for a Technical Service role. He was able to get started on real work 16% faster than the previous record for fastest training period. In addition to his quick learning, he's proved himself adaptable to any challenge we've put before him, for example collecting almost $160,000 in delinquent payments over the course of about 3 months. He's also been willing to sacrifice for people on our team so they could spend more time with their church, friends, and community. Josh's humility is also remarkable. The few times he does make a mistake, he owns it. If he's not aware of it, he never acts defensively and recognizes that it's to help him improve. He knows to ask questions to make sure of his understanding before he acts unwisely.
Experience
-
Earnnest
-
United States
-
Real Estate
-
1 - 100 Employee
-
Senior Customer Support Specialist
-
Jan 2023 - Present
As the Senior Customer Support Specialist, I am tasked with handling Earnnest’s most time-sensitive, admin-facing cases (Reversals, Collections, etc) and conducting thorough documentation and training as new cases arise (Dwolla library), in addition to having the capability to handle regular support cases. The Senior Customer Support Specialist is tip of the spear for all communication, recording, and reporting of ACH Reversal Code activity between Earnnest’s RDFI, ACH Originator, and ODFI.
-
-
Technical Support Specialist
-
May 2021 - Jan 2023
-
-
-
Concentrix
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Customer Service Representative
-
Sep 2019 - May 2021
-
-
-
Zumiez
-
United States
-
Retail
-
700 & Above Employee
-
Assistant Store Manger
-
Dec 2018 - Aug 2019
-
-
-
Timex Group
-
United States
-
Manufacturing
-
700 & Above Employee
-
Assistant Store Manager
-
Oct 2014 - Feb 2019
-
-