Jenny van Dam

Senior Project Manager at Adrenalin
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Ryuji Uematsu

Jenny is an absolute powerhouse! She is widely recognised as one of the best practitioners in the entire industry, and this is something that our clients and partners frequently mention to me. Jenny's journey with Rysen began in 2018, where she joined as an Account Manager. From the get-go, we could tell that she had excellent communication and management skills. However, over the past four plus years, her growth has been nothing short of phenomenal. One of the things that make Jenny stand out is her insatiable appetite for learning. She has picked up and mastered knowledge around UX, UI, development, and strategy. Her comprehensive understanding of these areas has been invaluable in delivering exceptional outcomes for our clients. Jenny quickly rose the ranks and was promoted to Senior Account Manager and then Account Director. She managed the entire spectrum of our clients, from the smallest startup to the largest of multinationals. It's a pleasure to see someone so dedicated and passionate about their craft, and this is something that has not gone unnoticed. Jenny's contribution to our team and the industry as a whole is immense, and we couldn't be prouder to have her lead the agency. Jenny operates with integrity and effectiveness and selflessly gives her all to her colleagues, clients and the agency. We have been blessed to have her at Rysen and could not recommend her more highly.

Michelle Derry

Jenny is an outstanding Campaign Coordinator who I’ve had the pleasure of working with closely for 2 years. Her excellent skills in communication, organisation and creative thinking has empowered hundreds of successful campaigns both above and below the line. Working with her is always a pleasure because she approaches every situation with great rigour and enthusiasm. Some of the epic brands we have worked on together are Samsung, Westinghouse, Braun, Phillips, Coles and BCF. Her strong charisma and professionalism have helped to develop long lasting relationships with suppliers. She is wonderful at creating and managing campaigns across multiple teams to deliver an excellent result and boost revenue. Jenny’s many talents and drive for success make her a great asset to any company and role she works in.

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Credentials

  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Feb, 2023
    - Nov, 2024

Experience

    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Senior Project Manager
      • Jan 2023 - Present

    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Account Director
      • Feb 2022 - Jan 2023

    • Senior Account Manager
      • Apr 2021 - Feb 2022

    • Account Manager
      • Nov 2018 - Apr 2021

    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Project Manager
      • Nov 2017 - Nov 2018

      Key Responsibilities - Managing the end-to-end execution of multiple varied client projects, including initial scoping and budgeting, timeline development, all related communications and final invoicing - Managing and maintaining client accounts and relationships - Social Media management including content creation & deployment and monthly reporting - Managing workflow of in-house and freelance teams - Creating copy for client blogs, Social Media accounts, eDMs, flyers and catalogues - Supporting the General Manager with client and business administration Show less

    • Australia
    • Retail
    • 1 - 100 Employee
    • Marketing Coordinator
      • Oct 2015 - Nov 2017

      Key Responsibilities- End to end management of marketing campaigns, including scoping and budgeting, development, deployment and reporting- Managing and maintaining multiple supplier accounts, third party partnerships and relationships- Management of company Social Media accounts (Facebook, Instagram, Twitter), including content creation and deployment- Coordination of in-house production resources including Design, Photography, Video, Copy and UX / Content- Creating supporting campaign copy including Terms & Conditions- Coordinating internal channel managers to ensure campaign activity is aligned with original strategy, and is delivered on time and to budget specifications- Identifying strategic opportunities and securing funds for new marketing initiatives Show less

    • Customer Experience Team Leader
      • Feb 2014 - Oct 2015

      Key responsibilities - Leading a team of four, all working towards resolving escalated customer issues tothe highest possible level of customer satisfaction- Coordinating any major end-to- end resolutions, eg. property damage and legalescalations- Working to budget restrictions while ensuring team projects are completed to thecustomer’s satisfaction and in their expected time frame- Gathering and presenting in-depth NPS (Net Promoter Score) reporting

    • Customer Experience Consultant
      • Apr 2013 - Feb 2014

      ‘Turning a negative into a positive’ by providing exceptional service to customers over the phone and via email, pro-actively assisting them in the resolution of all escalated issues.

    • Sales Support Consultant
      • Feb 2013 - Apr 2013

      Providing an exceptional customer experience as the first point of call for customers, responding to queries regarding products, delivery and service.

Community

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