Experience

Trimble Transportation

• United States
• Software Development
• 400 - 500 Employee

• Cloud Support IT Manager

  • Mar 2018 - Present

  Serving as a Cloud Service IT manager providing services in the field of IT, finance and customer on-boarding ♦ Communicates and facilitates at executive and technical levels for all aspects of initiative development and delivery. ♦ Currently supervises, and provides continuous training for a staff of 13 salaried professionals. 9 support system admin and implementers, and 4 sys ops senior admins and management team on all systems-related issues and implementing new technologies. Conducted staff quarterly reviews and improvements goals and expectations Cloud Support Services: ♦ Cloud Service Project Manager for 203 clients. ♦ Manages support for clients windows OS components such as disk, CPU, RAM, permissions management, and Active Directory administration. ♦ Manages service support including user active directory groups for 100+ customers ♦ Assist customers with user creation and Citrix Receiver configuration. Supports desktop environment tools around anti-virus, application distribution software techniques, web browser support, hardware/software inventory ♦ Manages VMware virtual machines hosted out of two remote data centers. Conducts resource monitoring with the use of Orion Solarwinds ♦ Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes. IT Process Improvements: ♦ Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems. ♦ Facilitated IT training on Citrix installs, resource management for the hosted environments. Customer onboarding Service: ♦ Oversees all on-boarding processes with the coordination from an assigned client and assigned project manager for additional Trimble software products. ♦ Creation, investigation and delivery of Root Cause analysis. ♦ Assist in Go-Live milestones. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Cloud Consultant

  • 2015 - Feb 2018

  IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Had direct impact serving within the cloud operations via IBM’s Data Center including system, application, and business process automation. Main Responsibilities and Accomplishments: ♦ Linux based system, worked server/change management and validation of server usage alerts ♦ Supports daily operations through use of connecting to server sites to verify status ♦ User Management and File Permissions/utilization of PowerKVM’s/Terminal ♦ Led resolution of issues, ensures SLA's are met, implemented cross-training for team ♦ Performance activities which included escalating Sev1 issues, with stop/restart of Control M jobs, creation of incident tickets, while addressing customer calls/issues ♦ Interpretes automated system problems. Monitored ticket incidents and swivel request ♦ Investigates server issues during change management and outages ♦ Provides L2 Operations support to our Cloud, MSD, and AOD customers performance monitoring batch executions Show less



NC Department of Health and Human Services

• United States
• Government Administration
• 700 & Above Employee

• Development IT Operations Analyst

  • Dec 2012 - Jul 2015

  Daily work within the operations within NC FAST system’s batch architecture. Strategy/Mission & Vision Planning. ► IBM Curam framework Main Responsibilities & Accomplishments: ♦ Analyzed processes of Daily Operations ♦ Performed daily executions running Linux command scripts ♦ Performance activities which incorporated identifying issues providing solutions issues in a timely and effective manner working with various resources both internally and externally. ♦ Interpreted automated system problems with the ability to communicate clearly and concisely in oral and written form with program staff, application development teams. ♦ Provided first level analysis of all data interface processing exceptions, log and investigate defects as determined by investigation of operations, and escalate unresolved specific issues ♦ Partnered with functional development teams to drive timely analysis and solutions to meet the project’s service level objectives ♦ Provided ongoing communication with Plan Analysts, Consultants, and Team Managers ♦ Coordinated the transfer of plan assets and participant account records to successor Trustee/Custodian Show less



State of North Carolina

• Government Administration
• 700 & Above Employee

• Application On-Site Support

  • Aug 2012 - Dec 2012

  Provided on-site IT Consulting on Development and New Process Implementation. Main Responsibilities & Accomplishments ♦ Directed front end experience using Curam, IBM software, ♦ On-site Application user consulting for FNS and Medicaid State Assistance. ♦ Corporate training, delivering non-policy related procedures ♦ Provided Strategic coordination on planning for onsite consultations including communications with area officers and caseworkers Provided on-site IT Consulting on Development and New Process Implementation. Main Responsibilities & Accomplishments ♦ Directed front end experience using Curam, IBM software, ♦ On-site Application user consulting for FNS and Medicaid State Assistance. ♦ Corporate training, delivering non-policy related procedures ♦ Provided Strategic coordination on planning for onsite consultations including communications with area officers and caseworkers



BB&T

• United States
• Financial Services
• 700 & Above Employee

• Benefits Analyst

  • Aug 2011 - Aug 2012

  BB&T is one of the largest financial services holding companies in the U.S. with over $200B in assets and market capitalization. Based in Winston-Salem, N.C., the company operates 2,196 financial centers in 15 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. I was entrusted with the vital role ensuring investment plans contributions into rollover, Roth, hardships withdrawals and other IRA investment monies are properly reviewed and analyzed before being distributed or processed. Main responsibilities and Accomplishments: ♦ Financial Performance ♦ Quality control checking ♦ Monitoring for high net worth investment accounts Show less



USAA

• United States
• Financial Services
• 700 & Above Employee

• Stock Transfer Analyst

  • May 2011 - 2011

  USAA, a diversified financial services group of companies, is among the leading providers of financial planning, insurance, investments and banking products to members of the U.S. military and their families. The company's 11 million members rely on the convenience and accessibility of USAA financial products backed by award-winning service. My role in the Asset Management Company included the ability to maintain records and oversee the handling of mutual fund accounts being transferred from a losing firm to a gaining or receiving firm. Main responsibilities and Accomplishments: ♦ Analyzed all financial data distributed and requested accurately to cancel, transfer, or compute funds based on actual market rate values of each fund ♦ My efforts in support assisted in verifying Qsip’s and stock symbols related to each transfer granted clients with the comfort of bringing over high wealth accounts ♦ Ensured the propriety of the transfer and guard against fraudulent transfers, change recorded ownership to reflect the transfer ♦ Performed the role of stock registrar, which involves verifying the number of shares represented by the certificate(s) being issued against the number of shares represented by the stock certificate(s) being cancelled. Show less



USDA

• United States
• Government Administration
• 700 & Above Employee

• Budget Analyst

  • 2009 - 2010

  Main Responsibilities & Accomplishments: ♦ Managed all petty cash and office supply expense accounts ♦ Tracked and managed expected Performed salary, expense and revenue projections ♦ Prepared preliminary budget data for program and program support activities ♦ Provided projections developed from historical analysis and other accepted techniques ♦ Responsibility included Investigate proper retrieval of records and monitors annual appropriation data, user fee revenue data, ♦ Assisted in Proper review and cost in Cooperative Agreements Grants funding and is responsible for reconciling the Area's financial records with those of the USDA Foundation Financial Information System (FFIS), and APHIS Cost Management System (ACMS) ♦ Maintained a monthly salary and benefits spreadsheets Show less



Accretive Health, INC

• United States
• 1 - 100 Employee

• Application Support Analyst

  • Aug 2008 - Dec 2008

  Main Responsibilities and Accomplishments: ♦ Established relationships with patients to setup financial plans per accounts. ♦ Verified payments and credits of each account holder ♦ Worked from home office through a VPN network to communicate with corporate on reports statuses in Michigan. Main Responsibilities and Accomplishments: ♦ Established relationships with patients to setup financial plans per accounts. ♦ Verified payments and credits of each account holder ♦ Worked from home office through a VPN network to communicate with corporate on reports statuses in Michigan.



Veterans Business Training Center

• United States
• Information Technology & Services

• Business Trainer

  • Aug 2005 - Apr 2007

  Main Responsibilities and Accomplishments: ♦ Certified in Five9 Supervisor and Agent operations through an intensive 600 hour classroom program ♦ Inbound-outbound calling campaigns ♦ Extensive experience in hosting virtual classrooms through Webtrain ♦ Experience applying Web Surveyor design principles to produce innovative and tastefully created Web surveys ♦ Created calling campaigns Main Responsibilities and Accomplishments: ♦ Certified in Five9 Supervisor and Agent operations through an intensive 600 hour classroom program ♦ Inbound-outbound calling campaigns ♦ Extensive experience in hosting virtual classrooms through Webtrain ♦ Experience applying Web Surveyor design principles to produce innovative and tastefully created Web surveys ♦ Created calling campaigns



United States Military

• Fort Riley, Kansas

• Personnel Manager

  • Jul 2001 - Nov 2005

  Main Responsibilities and Accomplishments: ♦ Counseled 45 personnel on their job performance ♦ Ensured collection and proper reporting of intelligence data to unit and responsible staff sections ♦ Operated and maintains communications equipment ♦ Supervised subordinate personnel in performance of duties ♦ Provided on the job training and problem resolution ♦ Prepared correspondence, reports or office memorandum using word-processing equipment Main Responsibilities and Accomplishments: ♦ Counseled 45 personnel on their job performance ♦ Ensured collection and proper reporting of intelligence data to unit and responsible staff sections ♦ Operated and maintains communications equipment ♦ Supervised subordinate personnel in performance of duties ♦ Provided on the job training and problem resolution ♦ Prepared correspondence, reports or office memorandum using word-processing equipment