Experience

Viva Fresh Store

• Retail
• 100 - 200 Employee

• Assistant Store Manager

  • Oct 2021 - Present

  · Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.· Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.· Performed key tasks to promote inviting grocery store appearance.· Engaged customers and provided very high level of service and support, helping find desired products and items.· Set, enforced and optimized internal policies to maintain responsiveness to demands.· Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.· Submitted reports to senior management to aid in business decision-making and planning.Promoted business' development by building and maintaining relationships with new clients. Show less

• Restaurant Manager

  • Jul 2013 - Oct 2021

  · Developed, implemented and managed business plans to promote profitable food and beverage sales.· Purchased adequate quantities of food, beverages, equipment and supplies.· Managed 89-person team of cooks,waiters, cashiers, dish washers etc.· Effectively managed payroll timekeeping, and paperwork for new hires and terminations.· Carefully interviewed, selected, trained and supervised staff.· Correctly calculated inventory and ordered appropriate supplies.· Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.· Maintained safe working and guest environment to reduce risk of injury and accidents.· Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.· Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.· Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.· Identified team weak points and implemented corrective actions to resolve concerns.Prepared for and executed new daily menu offerings. Show less

• Bar Attendant

  • Nov 2008 - Jun 2013

  · Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.· Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.· Developed new signature cocktails to support bar marketing brand and increase profits.· Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.· Kept bar presentable and well-stocked to meet customer needs.Consulted with managers to organize special events and promotions. Show less



Arto Cafiteria

• District of Ferizaj, Kosovo

• Owner

  • May 2003 - Sep 2008

  · Managed day-to-day business operations. · Assessed income and expenses and adapted plans to improve profit levels. Created and monitored promotional approaches to increase sales and profit levels. · Managed day-to-day business operations. · Assessed income and expenses and adapted plans to improve profit levels. Created and monitored promotional approaches to increase sales and profit levels.