Mohd Farhan Bin Hashim

Training Development Executive at National Institute of Occupational Safety and Health
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Credentials

  • ISO 9001 Lead Auditor - Quality Certification
    NIOSH Certification Sdn Bhd
    Feb, 2019
    - Oct, 2024
  • Train The Trainer
    National Institute of Occupational Safety and Health

Experience

  • National Institute of Occupational Safety and Health
    • Malaysia
    • Government Relations
    • 1 - 100 Employee
    • Training Development Executive
      • Jul 2019 - Present

      •Develop training programme paperwork to the new potential clients. •Develop detailed programme development plans and timelines. •Managed to complete at least 3 new training programs in a year. •Managed to develop at least 50 new trainers through Train The Trainer (TTT) programme for a new training programme in a year. •Provide work direction and guidance to the safety passport project committee members. •Work closely with IT Department to ensure no delay in training module development process. •Successfully developed e-Learning Programme with IT Team through Learning Management System (LMS) and Open Learning System to adapt with new norm training environment. •Maintain positive working relationships with NIOSH’s industry partners. •Consider the costs of planned programmes and keep within budgets. Recognitions/Achievements: •2020 – 2021 : Successfully developed 12 e-Learning Safety Passport Programme. Show less

  • NIOSH
    • Bandar Baru Bangi, Selangor, Malaysia
    • Training Executive
      • Mar 2013 - Jun 2019

      •Develop training plans and schedule training courses by monthly and yearly according to the target. •Coordinate training schedules based on the clients request and trainers’ availability. •Conduct assessment session for the training programme. •Conduct training programme presentation to the new potential clients. •Prepare and analyse evaluation data on every programme and share it to the industry partners. Recognitions/Achievements: •2013 – 2015 : Successfully achieved revenue target for Safety Passport Programme. •2016 – 2019 : Successfully achieved more than revenue target for Safety Passport Programme. Show less

  • Maxis
    • Malaysia
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2012 - Feb 2013

      •Handling at least 100 customer inquiries in a day. •Achieved at least 8 talked hours in a day. •Identify customer problems and solve the issues in a proper manner. •Handling complaints and provide appropriate solutions. •Work closely with the internal technical team to ensure customer problems is resolved. •Follow up to ensure resolution. •Keep records of customer interactions. •Handling at least 100 customer inquiries in a day. •Achieved at least 8 talked hours in a day. •Identify customer problems and solve the issues in a proper manner. •Handling complaints and provide appropriate solutions. •Work closely with the internal technical team to ensure customer problems is resolved. •Follow up to ensure resolution. •Keep records of customer interactions.

Education

  • Universiti Kebangsaan Malaysia
    Master of Business Administration - MBA, Management
    2018 - 2020
  • Universiti Putra Malaysia
    Architecture, 2.56
    2007 - 2011
  • Johor Matriculation College
    Matrice, Science Physics
    2006 - 2007
  • Sekolah Menengah Teknik Johor Bahru
    Spm, Civil Engineering
    2004 - 2005

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