Experience

HABLEM OIL & GAS (M) SDN BHD

• Malaysia
• Oil and Gas
• 1 - 100 Employee

• Sales procurement

  • Jul 2023 - Present



ALHUMAIRA WORLDWIDE

• Gombak, Selangor, Malaysia

• Customer Service Representative

  • Sep 2022 - Oct 2022

  ●Actively engaged with an average of 30-40 customers daily addressing inquiries, providing product recommendations and resolving issues promptly. ●Achieved a 99% customer satisfaction rate based on post-purchase surveys, exceeding the boutique’s target of 90%. ●Exceeded monthly sales targets, contributing to a 10% increase in boutique sales during the first quarter of employment. ●Actively engaged with an average of 30-40 customers daily addressing inquiries, providing product recommendations and resolving issues promptly. ●Achieved a 99% customer satisfaction rate based on post-purchase surveys, exceeding the boutique’s target of 90%. ●Exceeded monthly sales targets, contributing to a 10% increase in boutique sales during the first quarter of employment.



De Farah Collection Boutique

• Gombak

• Booth Supervisor

  • Sep 2022 - Oct 2022

  ●Reconcile cash registers daily, ensuring 100% accuracy in cash counts and transactions, and maintaining a discrepancies rate of 10%. ●Actively engaged with customers to upsell and cross-sell relevant products, leading to an average increase of 15% in individual sales per transaction. ●Effectively handled customer complaints, resolving approximately 98% of issues to the customer’s satisfaction, resulting in positive feedback and repeat purchase. ●Increased sales by 60% by implementing a new sales strategy that focused on building relationships with customers offline and online. Show less



FLY OVER BURGER CAFE

• Kertih, Terengganu, Malaysia

• Cafe Assistant

  • Jul 2019 - Aug 2019

  ● Prepared and served 100+ customers daily and created a positive customer satisfaction rate of 95%. ● Increased sales of speciality beverages by 20% through suggestive selling techniques and promoting daily specials to customers. ● Prepared and served 100+ customers daily and created a positive customer satisfaction rate of 95%. ● Increased sales of speciality beverages by 20% through suggestive selling techniques and promoting daily specials to customers.



MR. D.I.Y. TRADING SDN BHD

• 1 - 100 Employee

• Inventory Control Coordinator

  • Jun 2019 - Jul 2019

  ● Conducted regular stock checks and audits, resulting in a 95% inventory accuracy rate and identifying and resolving discrepancies in a timely manner. ● Implemented and improved labeling and tracking system, reducing the time spent locating items by 25% and enhancing overall inventory visibility. ● Managed to maintain the store clean and keep the Inventory stocks efficiently ● Conducted regular stock checks and audits, resulting in a 95% inventory accuracy rate and identifying and resolving discrepancies in a timely manner. ● Implemented and improved labeling and tracking system, reducing the time spent locating items by 25% and enhancing overall inventory visibility. ● Managed to maintain the store clean and keep the Inventory stocks efficiently



CARLO RINO

• Malaysia
• Retail
• 1 - 100 Employee

• Sales Promoter

  • Jun 2018 - Jul 2019

  ● Collaborated with internal teams to resolve quantity and quality issues, resulting in a 90% improvement in resolving inventory-related discrepancies within 48 hours. ● Managed to increase sales by 30% in the month of June. ● Provided visual merchandising efforts, contributing to a 20% improvement in product visibility and customer engagement. ● Collaborated with internal teams to resolve quantity and quality issues, resulting in a 90% improvement in resolving inventory-related discrepancies within 48 hours. ● Managed to increase sales by 30% in the month of June. ● Provided visual merchandising efforts, contributing to a 20% improvement in product visibility and customer engagement.