Experience

Health Education and Training Institute (HETI)

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Instructional Designer

  • Dec 2018 - Present

  This senior instructional design role focusses on commissioned work (for a range of Agencies, Ministry of Health and clients) designing and developing training solutions and content (both online / multimedia and face-to-face) for staff of NSW Health. This is in a range of large scale projects (social and cultural change / leadership / mental health / transformation projects, in technical and soft skills, as well as finance and security projects ) designed to create significant health impacts in the NSW public health sector. The role also provides instructional design mentoring support to District HETI training development teams.The role includes developing instructional design solutions and strategy, stakeholder management, storyboarding / content production, video direction, and works with e-learning developers, project and design teams for a number of complex and high profile NSW Health programs.Projects include: - Respecting the Difference - new program released in 2022 - NSW Health Gatekeeper training for suicide prevention - Mental Health Pathways in Practice (digital resources - Orientation and Pathway 1) - Effective Business Case Design - Health for Older Aboriginal People - End of Life series Show less

• Instructional Designer

  • Feb 2016 - Dec 2018



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Content Development Specialist (Contract)

  • Nov 2015 - Feb 2016

  Short Contract role - Instructional design and development (online and F2F) - major and transformation projects within the National Implementations team - Supermarkets. Short Contract role - Instructional design and development (online and F2F) - major and transformation projects within the National Implementations team - Supermarkets.



Electrolux Group

• Sweden
• Manufacturing
• 700 & Above Employee

• National Training Manager / Training Manager (AU/NZ)

  • Mar 2011 - Aug 2015

  - Training strategy, content development and training rollout for sales and support teams for major appliance product releases across all of the Electrolux brands in Australia and New Zealand – Electrolux, Westinghouse, AEG, Kelvinator, Simpson, Dishlex, and Chef. - Responsible for ANZ Retail Sales Team, Commercial Team and NCC product training. - Training strategy, development, and management of training rollout of 70 - 130 Major Appliance products annually. - Training budget and spend Show less



Housing NSW

• Construction
• 100 - 200 Employee

• Instructional Design & Delivery (Contractor)

  • 2009 - Apr 2011

  Training development, delivery and stakeholder management for Housing NSW’s core IT system transformation project - Subsidy and Rent components. Managed the analysis, design, delivery and stakeholder management of the training rollout for the state Customer Contact Centre. Training development, delivery and stakeholder management for Housing NSW’s core IT system transformation project - Subsidy and Rent components. Managed the analysis, design, delivery and stakeholder management of the training rollout for the state Customer Contact Centre.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training Design (Contractor)

  • 2009 - 2009

  This short contract role involved scoping and planning the training materials/delivery for the 'Australia.gov.au' website redevelopment project for the Department of Finance and Deregulation support teams. It involved scoping training for 14 IT applications - including content development tools, access and account management, security, reporting and analytics applications. This short contract role involved scoping and planning the training materials/delivery for the 'Australia.gov.au' website redevelopment project for the Department of Finance and Deregulation support teams. It involved scoping training for 14 IT applications - including content development tools, access and account management, security, reporting and analytics applications.



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Training Design & Delivery (Contractor)

  • 2008 - 2009

  Instructional design and delivery for Optus Capital projects. (These are usually large scale training projects involving new products, IT systems, or new business ventures). My role included developing and delivery of complete training packages for new Finance and IT systems, and consumer and support products across the business units - primarily to a range of sales and support teams. Instructional design and delivery for Optus Capital projects. (These are usually large scale training projects involving new products, IT systems, or new business ventures). My role included developing and delivery of complete training packages for new Finance and IT systems, and consumer and support products across the business units - primarily to a range of sales and support teams.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Training Consultant (Contract & permanent roles)

  • Apr 2004 - Apr 2008

  Wild Bean Cafe: This strategy, training and project management role consisted of developing and delivering a national espresso coffee training strategy and framework for BP’s Wild Bean Café concept for approximately 700 managers and customer service representatives in Australia. This was a new role with the challenge to set up a national training infrastructure and training strategy for BP’s new venture into espresso machine coffee. This involved driving significant business engagement and cultural change, set up of a new training and support infrastructure and training of all levels of the retail business. - Year 1 - 37% like for like coffee sales growth in 2005 - Co-developed the first Wild Bean Cafe Australian Barista Competition, driving significant cultural change & engagement across the business Retail: This training development and delivery role consisted of developing training curriculum, project management, managing and delivering learning and development programs to Managers and their retail teams. Retail: My objectives consisted of establishing training compliance for the employee 12 week training program across 33 retail stores, setting up a Traineeship program for NSW, and developing food and beverage training programs. Show less



Hostec

• Sydney

• Training Consultant (Contractor)

  • 2002 - 2004

  Instructional Design and Training Delivery of a new online accommodation booking system for NRMA Motoring and Services. Delivery of Hospitality Training courses. Instructional Design and Training Delivery of a new online accommodation booking system for NRMA Motoring and Services. Delivery of Hospitality Training courses.



Amstar Learning

• Sydney, Australia

• Trainer (Contractor)

  • 2002 - 2003