Experience

PNI•HCM

• United States
• Human Resources Services
• 1 - 100 Employee

• HCM Support Analyst

  • Mar 2017 - Present

  Rockville, MD



DealerOn

• United States
• Marketing Services
• 300 - 400 Employee

• Client Support Specialist

  • Nov 2015 - Dec 2016

  Derwood, MD -Maintained client relationships for 5,000+ auto dealerships as part of industry-leading customer service team, resolving support requests related to website management and third party integration -Consistently resolved the highest number of daily inbound phone requests (30-60) in department -Assisted training department with creation of internal and client onboarding materials



Lyric Theatre

• Front of House Customer Service

  • Apr 2015 - Aug 2015

  New York, NY -Served in varying customer service capacities, including usher, runner, and direct sales -Aided and communicated with 1,800+ customers on a daily basis at Broadway’s largest venue



Wildlife Conservation Society

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Monorail Engineer and Guide

  • Apr 2014 - Apr 2015

  Bronx, NY -Educated 5,000+ guests/day on wildlife conservation in a professional and entertaining manner -Operated monorails, assisted with maintenance, and completed mandated safety protocol



Omni 8

• United States
• Advertising Services
• 1 - 100 Employee

• Direct Sales Associate and Corporate Trainer

  • Jan 2014 - Mar 2014

  New York, NY -Consistently achieved 120% of weekly outside sales goal for varying products -Recruited and trained potential sales associates



Red Horse Strategies

• United States
• Political Organizations
• 1 - 100 Employee

• Mayoral Campaign Canvasser

  • Jul 2013 - Nov 2013

  Brooklyn, NY -Educated voters on a variety of platform issues; notably, represented de Blasio mayoral campaign -Gathered and tracked survey data and reported results



Frederick Coin Exchange

• Administrative Assistant

  • Jun 2012 - Jun 2013

  Frederick, MD -Identified and organized valuable coins and metals -Fulfilled financial and administrative responsibilities, including filing, purchasing, billing, and recordkeeping