Lead Cyber Instructor

• Feb 2023 - Present

Instructor Development Manager

• Apr 2022 - Feb 2023

I hire, coach, and train Cyber and IT instructors to provide the highest quality online and in-person IT and Cyber certification training possible.

Cyber Security Instructor

• Dec 2018 - Apr 2022

Teach Security+, Network+, and A+ courses to students who are transitioning or seek new careers.

Owner/Founder

• Jul 2014 - Feb 2023

Provide technology consulting and training. Provide technology consulting and training.

Computer Technologies Instructor

• Aug 2017 - Jun 2018

Computer Technologies Teacher, C++, A+ Certification, Web design, Word and Excel Computer Technologies Teacher, C++, A+ Certification, Web design, Word and Excel

Director - Learning Development and Technologies

• Oct 2004 - Jul 2014

• Project manager for 50+ online learning projects. • Responsible for all aspects of project operations including internet security, project execution, financial performance, project resourcing, staff recruitment and professional development, and ensuring broader corporate and organizational support and resources for project commitments. • Program/Project duties include assessing client business objectives and distilling stated core goals, defining optimal solutions balancing resources and timelines, developing project plans and implementation strategies within those constraints, resource allocation, managing project/program execution, and assessing solution effectiveness. • I helped drive annual revenues from less than $1 million to over $18 million as a member of the ICF’s Center for Advanced Learning Solutions (CALS) Senior Leadership Team. • Operational responsibilities include supporting LOB financial and performance targets, maintaining a fully utilized quality staff, and designing internal processes and computer-based tools to improve organizational and project performance across the LOB. • Created eLearning Technology Team to support business unit’s growth strategy by hiring programmers (eLearning, gaming and graphics artists) and developing collaborative work processes with members of Instructional Design team who handled analysis and design. • Spearheaded outreach to and teamed with other internal business units and sub-contractors to provide a broad range of expertise and resources for client projects resulting in new instructional design business accounting for 25% of business unit’s annual revenue stream. • Organized product development streams that increased the number of concurrent projects from several to over 20 in part by creating relationships with other business units thereby increasing the number of available development teams without increasing internal development costs and by incorporating agile development philosophies. Show less

Help Desk Manager/e-Learning Technical Manager

• 2002 - 2004

• Managed Ticketing, Knowledge Management, Change Management and Learning Management Systems while supervising daily activities. Additional responsibilities included being a member of North Dakota Statewide Technology Access for Government and Education Network (StageNet) HelpDesk TaskForce. • Design and development of e-Learning at UND. Assisted with creation of e-Learning team in the Continuing Education Department. Specific responsibilities include developing SCORM compliant XML manifest guidelines and processes, overall programming guidance for development team, coordinating work with sub-contractors and customers, developing long term program goals, ensuring overall team development and developing tools and processes for improving team efficiencies. Additional responsibilities include working with customers on storyboarding, course flow and Section 508 product compliance. Show less

Web Developer

• Aug 2001 - Dec 2001

Developed the 777 Airframe Integration Master Web Portal. This position incorporated other jobs functions normally accomplished by: content manager, design manager, graphics designer, and overall Program Manager. Developed a web content management tool for the portal allowing individual contributors to upload, modify or delete content on their site without using HTML coding. Developed the 777 Airframe Integration Master Web Portal. This position incorporated other jobs functions normally accomplished by: content manager, design manager, graphics designer, and overall Program Manager. Developed a web content management tool for the portal allowing individual contributors to upload, modify or delete content on their site without using HTML coding.

Technical Services Manager

• 2000 - 2001

Created Help Desk, Desk Side Support, Corporate Computing Support, and Network Operations Center Monitoring Support functions for an Internet start-up company in the digital media (mp3) space. This included meeting with outside organizations and writing mutually agreed upon Service Level Agreements; prioritizing and purchasing all technical equipment and software; overseeing the System Administrators that manage our entire corporate network and developing all internal intranet sites including Help Desk Request and Ticketing System, Change Control Web Site and Laptop Check-out Web Site. Show less

Network Operations Center Manager

• 2000 - 2000

Designed and built fast growing Internet start-up’s Network Operations Center (NOC) from the ground up. This included designing and implementing all processes for troubleshooting and escalating issues; evaluating and purchasing software for the NOC; working with the executive committee to define the minimum number of shifts to man a 7x24x365 operation and then working with multiple outside agencies to hire eight operators, led team to define what the NOC can do to assist each department reach its goals; Designed a certification process to identify the knowledge operators have obtained; Defined and implemented career paths into and out of the Network Operations Center; Defined new processes when the company brought a new international data center on-line; Managed the Change Management process. Show less

Operations Lead

• 1998 - 1999

Responsible for all work done by all data center teams during a shift, including prioritizing work and manpower assignments in a rapidly changing environment; monitoring, troubleshooting, and repairing hardware, software and network issues on 1600+ web and support servers supporting worldwide operations at Microsoft Global Data Center. Responsible for all work done by all data center teams during a shift, including prioritizing work and manpower assignments in a rapidly changing environment; monitoring, troubleshooting, and repairing hardware, software and network issues on 1600+ web and support servers supporting worldwide operations at Microsoft Global Data Center.

Self Employed - Sales

• 1992 - 1997

Sales positions including insurance and mutual funds agent. Sales positions including insurance and mutual funds agent.

Lieutenant Commander

• Jan 1986 - Jan 1996

Served on USS Duncan (FFG-10) as Communications Office, First Lieutenant and Electronics Officer. Served at Naval Reserve Readiness Center, Denver as Training Officer. Served as Gaining Command Liaison Officer for numerous commands through three years in reserves. Served on USS Duncan (FFG-10) as Communications Office, First Lieutenant and Electronics Officer. Served at Naval Reserve Readiness Center, Denver as Training Officer. Served as Gaining Command Liaison Officer for numerous commands through three years in reserves.