Experience

Sunderland Care and Support Limited

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Operational Manager

  • Jul 2015 - Present

  Responsible for the strategic relation and interaction between the company and it's stakeholders, business partners and workforce, providing business relationship advice to the Chief Operating Officer and the Company Board.Responsible for monitoring business activity, performance measures and achievements and producing alternative strategic advice on delivery of the company’s business plans.business management information, including risk and assurance, performance and information governance to support the business activity of the company.Development and implementation of the Company’s business planning framework; leading on project management and service development work.Ensure effective business relationships are maintained with contract arrangements; service level agreement providers and other external customers;.To plan, organise and direct the business administration and transactional activity of the company within budgets and policy guidelines.deliver quality and professional specialist clerical, financial transactional support services to the company., responsible for providing advice and guidance on operational matters, providing best practice and changes in government initiatives and legislation relevant to company operations.Provide technical advice and practical support to the Chief Operating Officer in relation to all aspects of corporate governance and contract monitoring.Corporate responsibility for the Board Assurance Framework and company Risk Register, ensuring compliance with company law best practice. Develop, maintain and coordinate the regular review of the Assurance Framework through the sub-committees of the Board, maintaining a robust audit trail.

• Community Support Manager

  • Dec 2013 - Present

  Business, Finance and service redesign



Sunderland City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Manager

  • Jan 2006 - Jun 2014

  Key Contributions & Outcomes:Service Planning and Priority Setting : Development of service plans, identifying key priorities and targets, in line with commercial objectives, and developing clear and measurable performance indicators and project milestones to measure achievement.Budget Management : Financial planning, forecasting and management of large operational budgets. Planning services and costings, monitoring performance against financial targets and forecasting spend, making decisions based upon corporate requirements and financial targets / restrictions.Performance Management :Data interpretation and performance led change based upon data and key operational objectives. Making decisions based upon performance to meet key objectives.Project Implementation :Prince 2 methodology approach, development of project initiation documents through to project design and implementation of large projects within the council.Leadership and Managing Change :Management of a large service area, supported by a staff team of over 60 people, delivering a wide range of organizational services from front line customer service staff, financial, administrative and management staff.Customer Service Approach :Working with key stakeholders within the organisation. Working in partnership with other organisation to achieve shared objectives. Working with a wide range of customers from service users, councilors, senior managers and partner organisations from NHS and external contractors.

• Business Positions

  • Jan 1991 - Jan 2006