Experience

Dougie Mac

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Retail Property Manager

  • Jul 2023 - Present

• Retail Projects Coordinator

  • Jan 2022 - Aug 2023

• Community Manager

  • Jan 2016 - Jan 2022



Baby Cakes and Bundles Ltd

• Birmingham, United Kingdom

• Director

  • Feb 2012 - Mar 2014

  A family run business creating unique gifts for a range of occasions, specialising in gifts for the birth of a new baby. A family run business creating unique gifts for a range of occasions, specialising in gifts for the birth of a new baby.



Princes' Trust

• Human Resources Services
• 1 - 100 Employee

• Young Ambassador

  • Nov 2012 - Dec 2013

  Undertaking roles including; speaking to a range of audiences, supporting outreach and programme delivery and contributing their views to influence government and help shape services for young people. Undertaking roles including; speaking to a range of audiences, supporting outreach and programme delivery and contributing their views to influence government and help shape services for young people.



Esporta

• Wellness and Fitness Services
• 200 - 300 Employee

• Senior Sales Consultant

  • Jan 2010 - May 2012

  - New membership sales. - Touring prospective members. - In house referrals. - Cold calling. - Building corporate relationships. - Actively promoting the club. - New membership sales. - Touring prospective members. - In house referrals. - Cold calling. - Building corporate relationships. - Actively promoting the club.



Ethel Austin Ltd

• Retail
• 1 - 100 Employee

• Store Manager

  • Sep 2008 - Nov 2009

  - Managing and motivating a team to increase sales and ensure efficiency; - Managing stock levels and making key decisions about stock control; - Analysing sales figures; - Recording daily sales figures, for data analysis and forward planning; - Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development; - Ensuring standards for quality, customer service and health… Show more - Managing and motivating a team to increase sales and ensure efficiency; - Managing stock levels and making key decisions about stock control; - Analysing sales figures; - Recording daily sales figures, for data analysis and forward planning; - Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development; - Ensuring standards for quality, customer service and health and safety are met; - Resolving health and safety, legal and security issues; - Responding to customer complaints and comments; - Implementing special promotions, displays and events; - Updating colleagues on business performance, new initiatives and other pertinent issues; - ‘Walking’ the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; - Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; - Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; - Dealing with sales/refunds, as and when required. Show less - Managing and motivating a team to increase sales and ensure efficiency; - Managing stock levels and making key decisions about stock control; - Analysing sales figures; - Recording daily sales figures, for data analysis and forward planning; - Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development; - Ensuring standards for quality, customer service and health… Show more - Managing and motivating a team to increase sales and ensure efficiency; - Managing stock levels and making key decisions about stock control; - Analysing sales figures; - Recording daily sales figures, for data analysis and forward planning; - Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development; - Ensuring standards for quality, customer service and health and safety are met; - Resolving health and safety, legal and security issues; - Responding to customer complaints and comments; - Implementing special promotions, displays and events; - Updating colleagues on business performance, new initiatives and other pertinent issues; - ‘Walking’ the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; - Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; - Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; - Dealing with sales/refunds, as and when required. Show less