Experience

Black Crow AI

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Success Manager

  • Aug 2022 - Present

  Portland, Oregon, United States



Mode

• United States
• Software Development
• 200 - 300 Employee

• Manager, Corporate Customer Success

  • Jul 2021 - May 2022

  Portland, Oregon, United States - Leading a team to deliver an exceptional post-sales customer experience and drive growth across Mode's SMB and MM customers. - Collaborate with Support, Operations, Customer Education and Solutions to scale the customer journey during high growth phase. - Create workflows and playbooks that focus on creating customer champions, leveraging data to identify potential risk and forecasting growth opportunities.



ClearlyRated

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success

  • Jan 2019 - Jul 2021

  Portland, Oregon Area - Leading a team of Account Managers with a world-class NPS, focused on successful onboarding, adoption and retention. - Partner with enterprise clients to increase adoption, expansion, and renewal of ClearlyRated products and features. - Engage with customers as a strategic consultant to understand their goals and help solve their business challenges. - Advocate for customers across ClearlyRated teams. - Oversee and create client-facing communication. - Drive continuous… Show more - Leading a team of Account Managers with a world-class NPS, focused on successful onboarding, adoption and retention. - Partner with enterprise clients to increase adoption, expansion, and renewal of ClearlyRated products and features. - Engage with customers as a strategic consultant to understand their goals and help solve their business challenges. - Advocate for customers across ClearlyRated teams. - Oversee and create client-facing communication. - Drive continuous improvement through the development and use of processes, playbook creation and KPIs including health scores, NPS and retention rate.

• Senior Account Manager

  • Sep 2014 - Dec 2018

  Portland, Oregon Area

• Account Manager

  • May 2012 - Sep 2014

  Portland, Oregon Area Building and maintaining relationships with our current and future clients. I get to talk to really great people every day. We provide market research to maximize client satisfaction, increase retention and referrals.



Royal Gorge Cross Country Ski Resort

• Sales & Marketing Manager

  • Aug 2009 - Jun 2012

  Manage all aspects marketing, public relations and group sales including all social media outlets, website and special events.



SPCA of Northern Nevada

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • Feb 2009 - May 2009

  Worked with the Director of Development on all social media outlets, assisted with events, and produced video for potential donors.



Healthy Beginnings Magazine

• Editorial Assistant

  • Sep 2007 - Aug 2008

  Served as a contributing writer. Assisted the Content Editor with all aspects of editing, organization, publication design and layout.



Switchback PR and Marketing

• Intern

  • 2008 - 2008

  Supported all account leads and managers. Duties included: Research, scanning and organizing placements, following up with media, writing press releases, handling incoming phone calls and organizing events.



University of Nevada

• Writing Center

  • Aug 2007 - Dec 2007

  Supported the various operations of the UNR Writing Center by scheduling tutoring appointments and maintaining the computer lab. REI-Customer Service- September 2006-January 2007 Supported all retail operations including assisting REI customers and providing service oversight for customers' questions on purchases and returns.