Experience

MADEHO

• France
• Hospitality
• 1 - 100 Employee

• Assitant directeur des operations

  • Sep 2021 - Present



Sofitel London St James

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Waiter

  • Nov 2019 - Aug 2020

  Worked for the chief Anthony Demeter at Wild Honey St James as chef de rang. Is an opportunity to create customer delight by the cousu main from Sofitel. Maintain the quality of 5 stars hotels and the follow the different standard as Leading Hotels of the World or Forbes Travel Guide . Thanks for the different training (Louis XIII, Wine, Honey, Cheese ...) that I follow in order to increase my personal knowledge and make some upsell. Worked for the chief Anthony Demeter at Wild Honey St James as chef de rang. Is an opportunity to create customer delight by the cousu main from Sofitel. Maintain the quality of 5 stars hotels and the follow the different standard as Leading Hotels of the World or Forbes Travel Guide . Thanks for the different training (Louis XIII, Wine, Honey, Cheese ...) that I follow in order to increase my personal knowledge and make some upsell.



La Terrasse

• Saint-Omer

• Restaurant Manager

  • Jun 2019 - Nov 2019

  Create memories during the dining experience and develop customer loyalty. Design the cocktail menu and "cocktail of the week" offer. Manage guest complaints and follow-up. Recruit new talents. Organisation of the different trainings. Find new suppliers and negotiate with them. Create memories during the dining experience and develop customer loyalty. Design the cocktail menu and "cocktail of the week" offer. Manage guest complaints and follow-up. Recruit new talents. Organisation of the different trainings. Find new suppliers and negotiate with them.



The Hotel Brussels

• Belgium
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Feb 2019 - May 2019

  Student contract- According to the occupancy of the hotel I came between 1 to 3 times by week during the rush. My role was to support the team for the check-in and check-out. Student contract- According to the occupancy of the hotel I came between 1 to 3 times by week during the rush. My role was to support the team for the check-in and check-out.



La Terrasse

• Saint-omer

• Head Waiter

  • Jul 2018 - Nov 2018

  Follow and help the customer from the beginning to the end of the stay. Set up the restaurant before and after the service. Ensure the guests complaints. Follow and help the customer from the beginning to the end of the stay. Set up the restaurant before and after the service. Ensure the guests complaints.



Park Inn by Radisson Brussels Midi Hotel

• Belgium
• 1 - 100 Employee

• Gouvernant

  • May 2018 - Jul 2018

  Formed as Room Supervisor. In charge of inspecting rooms and insure that the standards were met. Formed as Room Supervisor. In charge of inspecting rooms and insure that the standards were met.



Le Méridien Bora Bora

• French Polynesia
• Hospitality
• 1 - 100 Employee

• Front desk agent/ Concierge

  • Nov 2017 - May 2018

  In charge of Check-ins, Checkouts and guest relations. Also in charge of providing personalized welcomes to VIP guests. Formed to be a Concierge in order to help in case of absences or during busy hours. In charge of Check-ins, Checkouts and guest relations. Also in charge of providing personalized welcomes to VIP guests. Formed to be a Concierge in order to help in case of absences or during busy hours.



Park Inn by Radisson Brussels Midi Hotel

• Belgium
• 1 - 100 Employee

• Front Desk Officer

  • Aug 2017 - Nov 2017

  Formed as a Receptionist, in charge of check-ins and checkouts, manage problems with guests and insure checklists were done. Worked in Morning, Evening and Night shifts. Formed as a Receptionist, in charge of check-ins and checkouts, manage problems with guests and insure checklists were done. Worked in Morning, Evening and Night shifts.



La Terrasse

• Saint-omer

• Head Waiter/Runner/Barman

  • Jul 2017 - Sep 2017



Steigenberger Wiltcher's

• Région de Bruxelles, Belgique

• F&B assistant

  • Aug 2016 - Jul 2017

  F&B intern, worked at the breakfast room as a waiter, in the restaurant and at the bar as Barman. Also worked in the banqueting department and made sure that procedures were followed. Done a week in stewarding, and was responsible for the cold party in the kitchen. F&B intern, worked at the breakfast room as a waiter, in the restaurant and at the bar as Barman. Also worked in the banqueting department and made sure that procedures were followed. Done a week in stewarding, and was responsible for the cold party in the kitchen.



Maldron Hotels & Partners

• Ireland
• Hospitality
• 1 - 100 Employee

• Head Waiter/ Barman/Waiter

  • Dec 2016 - Apr 2017

  4 Month experience, my role was to set up the breakfast in time. Take care of the guests during the breakfast. I worked during the evening shift in restaurant and pub of the hotel 4 Month experience, my role was to set up the breakfast in time. Take care of the guests during the breakfast. I worked during the evening shift in restaurant and pub of the hotel



La Terrasse

• Saint-Omer

• Runner

  • Jun 2016 - Aug 2016