Implementation Specialist

• 2015 - Present

- Led the strategic implementation of new client design plans for service centers by creating training materials and leading training on benefit plan designs, daily processes and procedures, and system utilization for service center representatives. - Created power points, quizzes, and facilitation guides on services covering Pension and Health Benefit administration for 1,000+ employees in classes with up to 30 staff.- Developed and implemented client knowledge bases for the service center by interpreting plan design documentation.- Spearheaded and completed 30+ projects of new client implementations. Show less

Service Center Supervisor

• 2012 - 2015

- Identify and resolve escalated client queries while supporting service center representatives. - Improved performance by mentoring, guiding, and motivating 40+ new hires on service center systems.

Physician Compensation Analyst

• 2008 - 2011

- Oversaw a complex rate-based pay system using Lawson, Brio, and Excel and maintained job classifications and production-based salaries for 800+ clinicians ranging from medical doctors to nurse practitioners and physician assistants.- Created summary reports on compensation analysis information including annual production targets and answered compensation-related questions from managers and employees of clinics.- Conducted end-of-year compensation program analysis including accrual of all pay for every clinician and their production to manage strategic budgeting and recommend true-ups for departments. Show less

Insurance Selection Specialist

• 2005 - 2008